Crate and Barrel

One of the nicest stores they have around. They are located inside of The Grove. Very nicely kept and they always are in the spirit of the current holiday or time. Everything is usually in place here and staff is also very helpful. They have two floors, all small home items are on lower level with the big furniture items on top level.
Staff is friendly and very helpful, they have staff in the different sections of the store who concentrate on the area they are at. They are also helpful in finding anything that you can not or even getting and ordering it online.
They do not validate for parking but there is free 1 hr parking if you can make it in and out in time. I would definitely recommend this store to anyone. Again it is one of their nicest and well kept stores. I will be back!

My wife and I registered at Crate and Barrel for our wedding. We had purchased the Parker Spirits Cabinet and were very excited once it arrived. However, when I began to assemble the item, the bottom panel, which had come partially pre-​assembled had the predrilled holes upside down preventing me from properly assembling it. In order words, bad pre assembly made it so that it was only held in place through the left cabinet making it extremely unstable.
After more than two hours of trying to figure this out and realizing it was sent to us pre assembled incorrectly, we went to the local Crate and Barrel (189 The Grove Drive, Space 0 – 80) to return this item. The two gentlemen handling returns at the loading dock were very nice and made us feel taken care of. They directed us inside the store to have a team member assist us with the return transaction. Kermit and was very pleasant. He mentioned that he had to call a Manager over to assist with the transaction and Vanessa arrives.
This is where disappointment took another level. First off, Vanessa was extremely rude, could not care less for the inconvenience we had gone through and almost didn’t want to return the item. We asked if there was anything that can be done to offset this convenience (shipped and assembled in store for us, discount the piece, gift card to purchase other items from our registry, something), at least share empathy with the customer for the inconvenience and strive to do something. We understand that this piece required customer assembly but I emphasized that if an item is sold as such, any items that arrive pre assembled should be assembled correctly. Not only was the bottom panel wrong but the mid-​back panel was too small for the width provided for the cabinet. Her attitude and defensive demeanor really made this entire experience worse than it had already been! We shared our discontent with the inconvenience of assembling and then returning the item for a flimsy portion and Vanessa could not care less. Her response and body language was actually unprofessional and nothing close to what customer service SHOULD be, rather offensive. After being told that she can’t just give us a discount «willy nilly». We had enough of this woman. Luckily Kermit found the same item in stock and we were on our way. Needless to say we are never going back to that Crate and Barrel as long as she is there «managing». The interaction with Vanessa made us never want shop at Crate and Barrel again.

We had some bad paint chipping on breakfast table chairs but manager Michael agreed to let us return the problem chairs and choose another kind. We are looking forward to our new chairs. Have been happy with all our other C&B furniture. Hurray for Michael and his good customer service!

Crate and Barrel is one of those stores you can find yourself lost in. So many big and little ticket items to browse through… stuff you didn’t even know you needed! That is the danger… but you need to be prepared and just accept the fact that you will walk out with MUCH more than you planned. I enjoy this store, usually find what I want (and then some…) and unlike some other folks, have never really had bad service. I suppose one will always find SOME clerk who is having a bad day and acts aloof or cranky… but I have been lucky. The service here is great. Enjoy shopping… and don’t spend too much!

They have some expensive quality items here, but also have a great section for clearance items. Customer service here is usually a hit or miss, some are more than willing to help, others look like they do not want to be bothered with you. With that being said cannot remember my salesman’s name, but he was an older gentlemen that suggested a quality cutting board that he himself uses, and it turned out to be a great choice, so I appreciate that. I especially love the kitchen section, there are tons of kitchen gadgets along with some perishable items to cook with. If you come here for an after Christmas sale, you will find some quality seasonal products for a steal. I like to stop by here when we visit the Grove just to check out their sales.

Great place to get ideas for remodeling or decorating. The selections for kitchenware and furniture is great. This store is one of the biggest ones I’ve ever seen. They also have a sections that will give you ideas and containers for organizing. It’s a great place to get gift ideas for housewarming party or birthday party or holiday items.

I shop here quite a bit for wine glasses and wine bar items (not to mention scented and decorative candles) yet I’ve never made a major purchase (furniture, etc.) like many other reviewers.
In turn, I’m compelled to borrow the Haiku review strategy from a fellow Unilocal friend (thanks Cameron).
Here goes:
Love Crate And Barrel
Inventory Gets Pricey
Well Stocked /​Well Worth It!

Your service is just as shitty here as in Woodland Hills! The customers look more courteous and friendly than the employees… glad to know I’m not dropping a dime to support the poor attitudes here. Better off shopping online.

Nearly 10-​years ago I purchased the «Foilo Chocolate Leather Chair» from Crate and Barrel (The Grove) for my home office, I’ve always loved the thin profile and sturdy construction of the chair. However, over time I noticed the color cracked and faded. So I was considering replacing the existing chair with the same one I had because I liked it so much. I visited the website to confirm they still made it, and while on the site I decided to leave a Product Review. I stated how great the chair is, but the color fades over time. Much to my surprise Crate and Barrel emailed me apologizing for the problem I was having with the 10– year old chair. Fast forward, today they called me and told me my new chair had arrived at NO CHARGE!
I’m now in love with Crate and Barrel

I love this store without a doubt! Great everything, Lol … Some things can be a bit pricey. The store is always busy but well stocked and organized. What can I say I just love to shop here :) Everyone is usually friendly! I will come back when I can spend spend spend, Haha …

Everyone was polite and helpful in the store. We worked with David who was a sweetheart in ensuring we get the right piece for our new apartment. Our registry was at Crate & Barrel and have always loved their products. Today, we got away with a steal. Thank you.

I disagree with the reviews completely on the customer service. I happened to have an amazing employee offer to help me right away, Rodney, and he was more than helpful. The furniture is beautiful, and the layout of this store is very easy to navigate. Well done! Only thing is, the time it takes to create and order your sectional can take 6 – 8 weeks to make and deliver. This is far too long to go without seating, but that’s pretty standard for anywhere you go unless the sofa’s are being made right here in LA. This was the only reason why I was unable to purchase a sectional from Crate and Barrel, otherwise I would have in a heartbeat with Rodney!

Best quality furniture! I was extremely pleased with the customer service received from Crate & Barrel, at The Grove. Ask to speak with DYANGO! He is superb in every way. Dyango is amazing! He was very helpful and courteous. He answers every call and takes immediate action to resolve any matter! I am one very happy customer. Thank you Crate and Barrel for having such an amazing salesman on your team.

Not only are the employees inattentive, but one male employee was extremely rude to my friend. If these employees fail to provide service for something as simple as a shower curtain, they shouldn’t be working in retail. All customers should be treated fairly despite race, gender, or choice of attire. This poor quality of service has gotten me to think twice before shopping at Crate&Barrel.

I registered here with my now hubby earlier this here. When we first got there they made the process easy and made us feel special. We got married two weeks ago and now have the fun part of returning items and spending the gift cards on the real stuff we want. One of the sales associate s Kermit was especially helpful. He made sure we got everything we needed. He explained the 10% discount we get for 6 months. and told us about the pay now and pick up at the gate on 3^rd Street later on that day. Thanks Crate & Barrel for helping make our wedding experience great!

My best friend and I have been here a few times when we’ve been in LA for holiday. I love home décor stuff, especially small stuff, however, their selection was less to be desired. I was very disappointed compared to the other locations. Customer service was very decent.

Worst Customer Service
Bought few items and price drop after a week and was told it past their 14 days price adjustment policy. Spoke to an employee name Annie, she say just come in and ask the manager for adjustment. I ask if need to bring the products back, she confirm no need and there is 90 days return policy, just bring the receipt. Went into the store, then Steven, a manager, say I have to bring the product back since is already past the 14 days adjustment, then do a return/​re-​purchase.
Told him, i confirm with his employee an hour before coming in, was told there is no need to bring the product.
This is how Steven respond:
1. He say there is no such a person (Annie) work here. If this is the case, why the previous customer service reps acknowledge her when assisting me earlier.
2. Then Steven (Manager) say Annie is not the manager.
This is the last time will be purchasing from C&B, a manager will be responsible for his/​her employee actions, thats why you a manager.
Steven would need more management training if he is really a manager for C&B.

Excellent layout and merchandise. Also the Grove is super close to my apt so this is a neighborhood store for me.
However, the employees are cold, aloof and borderline rude. in this economy, why not hire people who are pleasant?
Crate & Barrel is so expensive that they really should be providing excellent service. Next time I will be taking my business elsewhere — they don’t deserve my money.

I’m pretty frustrated as I write this. I’ve just wrapped up what will likely be my last purchase from c&b.
My husband and I registered here for our wedding, so in the last 8 months I’ve been to this location 10 or more times. We’re pleased with the products we’ve wound up with, which is why they get the second star. But their lack of warmth in service or appreciation of their customers wore me down to writing a poor review. As a newlywed spending hundreds on the smaller things to make my house a home (not to mention the sales our registry made them), they could have taken the opportunity to turn me into a customer for life, the kind that spends thousands. But they did the opposite.
In our last transaction of a small piece of furniture, we spoke/​worked with 5 separate employees, none of whom once used the expression «thank you,» three of whom spoke to me with impatience and condescension, and one of whom (DJ I think?) was simply hostile. This transaction seemed pretty straight forward to me: a purchase from our registry paid for using a gift card for some and my own card for the rest, and picking up the item through the back door. Was there really a need to treat me like I was such a hassle? I’m disappointed.

We registered here for our wedding. And since we live near by, we like to walk our dog Billie Jean here. Most everyone is super friendly and helpful. And we continue to buy items here, perhaps because they are so friendly. Michael, Stephen, Vanessa. etc…
The store is organized and clean and everything is displayed nicely. The staff we normally ask help from also know the products.
Always a pleasure to shop here.