Classics Auto Body

Was directed here by Farmers after getting into a fender bender a few weeks back… I keep my cars in immaculate condition and was worried that my car was never going to look the same. Luckily I had Miguel help me out every step of the way. I can’t say more about his constant communication throughout the process. Great service, centrally located and quick! Thanks again

We have been very pleased with Classic Auto Body. We have taken 3 cars to them in the past 2 years or so and each time was a very good experience. It’s not fun having to deal with auto accidents and car damages but Miguel at Classic always takes good care of us and our cars in a professional and timely manner. We are always more than satisfied when the work is done.

Great customer service, great work. They keep you in the loop and your car comes back clean. 5 stars.

To add the the horrible experience here, the owner Michael is extremely rude. He will yell at you for trying to get an update on your car. He only cares about getting his money and will cause more problems on cars to get more money out of you or your insurance company. This shop is not reliable and extremely shady. I really hope no one else has to deal with this place. DO NOT COME HERE.

State Farm recommended this auto shop to repair my car based on its location. I was not at fault for the accident and it was a minor fender bender, so I thought it’d be fairly straightforward. Reading the Unilocal review, it seemed fine. Long story short, DON’T BOTHER COMING HERE!!!
Turned in my car and to my surprise, when I got it back, there are two massive 6 inch long scratches on the side panel. The scratches were deep enough to feel by finger tip. I reported this to the repair shop and Michael came out to inspect it. He insisted they could be buff out and brought one of his shop workers. The worker said it couldn’t be buffed out completely without damaging the paint because the scratches were to the metal. He still spent the next 20 minutes trying to buff it out. This whole time Michael insisted it was my fault and the scratches were pre-​existing. With scratches this deep, I think I would remember. Furthermore, all pre-​existing scratches were documented when I first checked the car in, even tiny 1 in” scratches. After pointing to this document, he insisted it’s because of the condition of my car and how it’s paint is not properly maintain. I pointed out the fact the car was detailed last month with a wash, clay bar and wax. He then rushed me over to another car, for no real reason, to point out how this other car had a nicer paint finish. It did not appear Michael had any intention of properly removing the scratch and he only wanted his worker to buff it slightly for show. Getting frustrated with all the run around and lack of accountability, I left the repair shop.
Moral of the story, your car may leave in worse condition than when it came in, Michael was very rude and I’m in the process of pursuing legal action.

Did an excellent job on repairing a front — end collision — Car was ready four days ahead of schedule and I was kept up-​to-​date via text on an almost daily basis on progress. Terry on the phone and Mike in the garage were efficient, helpful and courteous. Highly recommended.

Had a really great experience with these folks! They are communicative, informative and do excellent work. Michael, the owner, is so down-​to-​earth. He opened the shop on a Saturday morning so I could come by and get my (perfectly) fixed car and not have to wait until business hours Monday. The only good thing to come out of my car troubles was finding this stand-​up place.

The only bright side of my being involved in a collision was I discovered this great local business.
Very convenient to me (I live near downtown Culver City). EXCELLENT service. Miguel took amazing care of me.
When the driver of the car who hit me had his auto insurance company reach out to me, they directed me to Classics and I’m glad they did.
Assisted me promptly when I arrived
Repaired my car in time for me to pick it up before I had to leave on vacation
When I picked up the car, the inside had been vaccuumed SPOTLESSLY. This was a huge bonus to the service, even though it’s a small thing — it mattered to me
When I got back from vacation and drove the car, an error on the dashboard appeared: when I called Classics, they arranged for a technician to come to my home and investigate the problem
A bubble had gotten into my coolant system during the repairs, so Classics had me drop the car off again; they gave me a ride home
Miguel phoned to give me updates on the car
After the repair was finished, they didn’t charge me a penny
Miguel called me a week later to make sure the car was working OK.
I hope I never have to use their services again, but if you do, I strongly recommend Miguel and Classics.

I should have written this review a while ago when Classics fixed my mini convertible, but I haven’t had a Unilocal-​kick until now. This place is great. The staff is super helpful and very informative about what is going on with your car. My car was hit in a parking lot and they fixed it to be better than new. I turned it in at the end of my lease and Mini asked how I kept my car this nice. All these guys! Will definitely bring cars back and I STRONGLY recommend them. They won’t overcharge for anything, in fact they came in under the quote they gave me… when does that happen?

Feel so great finely, classic auto did very well done repair my car, I can’t believe it feel so amazing wonderful, take little bit longer but finishing was par-​fact no words to say anything ,
Thanks ! Classic auto body shop,

Classic Auto is out to build relationships.
I took my car in for what seemed to be a big fix, but it turned out to be something minor, and they let me walk away free of charge, and with my problem solved!
Could not recommend Classic any higher and if you’re on the west side and have an auto issue, go see Jorge!
Thanks guys!

I had the worst experience with the owner Michael. After having my car for 3 months, they didnt completely fix it. I ended up having to go else where to have everything fixed & they forgot to put all the parts on. Do not go there.

They do an amazing job. I’ve taken my car there twice and its perfect. They are also very friendly and attentive. I like that they go through the work that they did and the process, which not only gives me a sense of how long my car will be in the shop, but once it’s done I’m aware of what work was put into my car. I also enjoy that my car is very clean after — both inside and out. Lastly I like that if at any given time If notice something is wrong with the area that was worked on, I can bring my car it and they will fix it free of charge. Overall, if you have the option to take your car to Classics don’t doubt it — you won’t regret it after all if you are paying for a job to be done why not pay for it to be done right the first time.

My experience with Classics Auto Body and with Michael Krem, the owner, has been a nightmare.
I brought my car in after it was hit from behind. At that point in time, my radio was working. After picking up my «fixed» car, I noticed that my radio was no longer functioning properly — there was no sound and the screen was dead, which was odd because when I brought my car in, it was just fine. I called Classics; they said they would have someone come out to my office to take a look at it. The person they put me in touch with didn’t show up for three scheduled visits — they left me hanging.
After voicing my frustration, Classics said they would take my car back into the shop to fix the radio — I was relieved. They said they would set me up with a rental for the inconvenience, and Michael even called Enterprise himself and said he would cover the cost of my rental. After not hearing from Classics for about a week, I followed up a few times. They then shockingly said they couldn’t do anything to fix my radio and were also no longer going to pay for my rental car because they were under the assumption that State Farm would pay. The issue here is that they had given Enterprise and me their word verbally that they — Classics — would cover the cost of the rental car, and then they went back on their word. If I had known there was a chance that I would have to pay, I would never have brought my car back. I was left with a large bill and no radio.
Even worse than the financial situation was the poor treatment I received from Michael and his team. There were times when Michael was screaming at my mom and I on the phone — he is completely unprofessional. The whole situation was extremely stressful and my mom, who is now nearing 60 years old, was left in near tears over the whole ordeal. It got even worse.
I now have a $ 350+ bill that I have to pay. My radio is broken. And Classics said a new radio would cost hundreds if not thousands of dollars to replace.
We feel manipulated and mistreated — completely taken advantage of. This company is not accommodating. My biggest takeaway is not to trust this body shop. Don’t bring your car here for fear you will end up in a situation like mine.

If I could give zero stars I would. I never write bad reviews but I had to share my horrible experience with this body shop. I dropped my car off after it had been broken into. I had to wait over two weeks for it to be repaired, which cost me in rental cars, but I was not upset over that.
What was extremely upsetting is when I picked up my car, the minute I got home, I saw scratches on the passenger side window that I did not see when I brought it in. The person who inspected the car when I brought it in did not see them either when recording other scratches on the vehicle.
When I brought my car back the owner of the shop said it wasn’t his fault. However, when we spoke to his employee that fixed the car, the employee admitted that the scratches were not there when the car was dropped off.
The owner kept interrupting me when I spoke and would not accept responsibility even though his employee admitted I was rightl. He kept repeating the same thing and raised his voice so much that when I left I was shaking.
I will never use this body shop again and I recommend you do not either. Now I have to go to a different body shop to repair my window that Classics Auto Body messed up. Instead of making the experience easy, they cost me money.”
On top of this they were recommended by my insurance company! I spoke with my insurance copy to relay the experience and hopefully they will take them off the list so nobody experiences what I did.

If I could give it a No Star I would. My car was taken in for repair to this shop not by choice but through my Car insurance. They took close to 4 months to repair. One of the employees (rather not say his name) that was taken care of my file took off on vacation without leaving anyone in charge and they weren’t able to give me update for over a week. I was paying for my own rental so this was REALLY frustrating! Once I picked up my car I noticed that they didn’t repair correctly a side door. I had to take my car like that because my car rental bill was adding up tremendously. So guess what??? I had to find the time to take it in again because of their mistake, very incovenient. AWFUL experience. I will never by choice take my car there again or recommend it to anyone. Worst Customer Service.

This place offers the best customer service and has great staff! When i came in here the people were really friendly and they explained everything.
After my insurance company approved my secondary claim they got my car done in about a week! Fast or what?! they kept me up to date with everything and when they retuned my car they told me exactly what it was that they fixed and everything. I really loved the customer service here. Its really great!

This place is terrific. They are top line professional, honest in a business where you worry about that sort of thing as a customer, and their customer service is friendly and efficient. They made an unfortunate auto collision experience almost seem pleasant. My service advisor, Miguel Gomez, was always upfront and accessible. And when was the last time you were offered cookies in an auto body shop? When you need to have your car made right, go to this place. You’ll thank me.
M. Mislove
Westwood

They actually broke the door handle on the door that they did cosmetic work on, AND the window doesn’t roll down. Forgot to update this after they «fixed» my car.
My door handle, latch and window is still broken to this day because it costs hundreds to repair. Like… really? Not going back here ever.

NEED AUTO BODY WORK OR REPAIRS IN BEVERLY HILLS OR BEVERLYWOOD?
Then Classics Auto Body is the auto body repair shop for you!
I’ve been in twice.
The first time for an insurance claim to replace a dented bumper and cracked light cover. A chick driving her husband’s ENORMOUS pickup truck, a beast she clearly couldn’t handle, backed into my parked car :-(
And the second time to have side view mirror glass replaced. That makes the fifth time (between two cars) I’ve clipped trash cans left too far from the curb — curse you LA trash collectors!
On both occasions…
Their entire staff, and particularly manager Michael Krem, have been very friendly, incredibly helpful and totally accommodating.
The quality of working was excellent. The replaced parts look like NEW!
The price was very affordable.* Especially considering the quality.
*For the mirror glass, I got a quote from a body shop on Westwood Boulevard (it’s much closer to my office on the Westside). But they wanted a third more and the guy couldn’t have been more UNFRIENDLY if he tired?!
I give Classics Auto Body high marks ACROSS THE BOARD!!!