Charles Garrett Jr – State Farm Insurance Agent

I got insurance from Yesenia Lopez one year ago. She is helpful and knowledgeable. I have recommended this agency to my friends and will continue to do so. Good rates and friendly agents.

If you enjoy getting the run around, sudden price increase and lack of integrity then Charles Garrett’s office is that place for you!
I was referred to this office by a friend about 3 years ago and had no issues what so ever. I worked with Astrid, she provided me a quote that was very reasonable and I went ahead and continued with the insurance with no issues for at least a year, maybe more. I even brought the rest of my immediate family over because I thought it was so great!
Then the problems began.
First, my bill raised unexpectedly. When I called in to ask why I learned that I had a good student discount on my insurance and I needed to provide proof that I was still a student to keep my previous price. Problem is I never was a student to begin with! After some time on the phone and some help from Astrid, they were able to bring my insurance back down a few dollars but it had still raised.
Some time later, I switched over to full coverage and was quoted another reasonable price which I accepted. When it came time to receive my bill the price was once again not what I was told. It was substantially higher and once again I had to go through the insurance quote limbo.
Finally,
I’d decided to buy a new car and before I purchased the car I called in for a quote. I was quoted $ 86 and some change for full coverage on my new vehicle that would be replacing my previous one. I thought it was fantastic! I was so excited to be saving money! I purchased the car and called in to give them my new vin number and everything was perfect. Never was it disclosed that the quote that I’d receive before was not my final price.
Present day,
I’ve now received my new insurance card and information. But this month I was charged $ 115 which was my previous insurance price and not was I was supposed to be paying because I no longer have the same vehicle. When I called in hoping to have things resolved I was told that the quote I’d received before had changed for $ 86 to $ 158 per month. The quote I’d received before was what I’d be paying if I’d «added an additional vehicle to my insurance» not what I’d pay if I replaced my previous vehicle. That is not what I was told when I had originally called in for my original quote nor was this disclosed to me when I called in to turn in my VIN #
I called into the office to hopefully get things resolved but that’s not at all what had happened.
Rude, arrogant and un willing to help is what I received instead. I’m not sure what changed from the first day that I called into this place but this place is a perfect example of poor service, poor attitudes and a huge lack of integrity. They will tell you one thing and do different later. VERY DISSAPPOINTED with State Farm and it’s representatives.
DO NOT DO BUSINESS HERE!

When I first got them they seemed amazing. My rate no one else could beat. But now one year later after I got my policy I found out that they were giving me a good student discount when I wasn’t a student back in June. Now I call to see how much would it be extra if I drove 13,000 miles a year instead of 12 and I find out they are giving low mileage discount (7,500) which I definitely drive way more than that. I am giving 2 star as I haven’t had any issues with them but I didn’t like that they gave me a quote that wasn’t based upon the truth. If I was in an accident (knock on wood) my claim cold be denied simply because there was a discrepancy in my policy. Although I was told there would no problem by the state Farm agent, I don’t want to take that risk. That $ 30 that they were trying to save me could of been the most expensive $ 30 saving. Not impressed. :(

Dear State Farm,
Remember when I had policies with you for the last 9 or so years, and remember how I had almost 3 cars fully insured at a time for each of those years. Remember how I moved to Ohio and someone broke into my car and I filed a claim, then 2 months later let let the policy end because I gave the car to a family member.
Then today I call to start a new policy and you denied me due to the claim near the cancellation of the policy. So, my money was good at $ 320/​per car per 6 months. So let’s do the math, you collected $ 17,900 in premiums from me. Of which I filed a $ 1500 claim and you decide im not good to insure. Seriously, and they act like I did something shady by filing a claim, for which I have paid nearly $ 20K for the right to do. So fucking what if the claim was within 2 months of me canceling my policy.
Well State Farm, fuck you and your commercials.