Budget

REALLY WISH I COULD GIVE NEGATIVE STARS.
Shitty service– really really nasty customer service. Waited 35 mins for shuttle while all others went by at least 4 times. Then when we finally got in they didn’t have us in system even though we reserved on line– after waiting an hour the lady said that the. debit card we were using had to low credit. Which makes no sense because credit is stellar. After about an hour and a half of standing in a awfully lit room with really really really bad service we walked out with no car and had to take a taxi.
I don’t care that other places are a little more expensive it really isn’t worth it to waste so much timw. This has never happened at any other car service What The Fuck all other experiences at places like enterprise have been very pleasant

Omg… they don’t only suck at meeting demand with glacially speeded employees, but they rip you off too! I had an agent named Michelle D. that I clearly told that I DID NOT want any insurance coverage. She put it in anyhow, telling me to sign saying I denied coverage, me then finding out that I was being charged $ 17/​day for nothing when I returned the car. I caused a fuss. When I brought it to the manager’s attention — a cold venomous woman named Jocelyn Artige — she smugly told me to look at the fine print of the contract; I then realized I was a sucker for the old bait and switch!
They are not only packed with retards working there, but evil sneaky retards that are blind, willfully ignorant if the daily long tortuous customer lines in front of them, choosing to do nothing about it.

Even with a full staff, the line is still beyond an hour-​long wait. Waste of time. Never again.

Worst car rental ever. Shld have checked Unilocal first. «Out of cars»! 2 hour plus wait. Much I’m line in sun. Haggard employee said it’s been like this all summer. Clearly a corporate strategy. Shameful! I’ll never rent Budget again. Negative stars if I could.

Would rate zero if I could. Horrible service. Took us almost two hours to get our rental, mixed our car reservation. It was a mess. Never using budget again

I wish I could give negative stars. This was the worst car rental experience I have ever had. The shuttle (empty) drove right past us at the airport so we had to wait 15 minutes for another one. We waited in a crazy line for almost an hour to get to the counter once we finally got to the rental area. The staff do the best that they can, but there are not enough of them. Some of the staff also chat with customers longer than necessary which holds up the line. The car we got was broken… it shook every time it accelerated. They may have the lowest prices but it is not worth it. At. All. I will never use Budget again. They really need to get their stuff together.

We just had the worst experience at Budget. We had a booking ahead of time. We arrived at the LAX airport and waited around 20 minutes for the Budget shuttle to arrive. During this 20 minutes we saw every other rental car bus come by at least 3x, so we were off to a bad start. We arrive at the rental place and it takes an hour… an hour to get our car that we had booked ahead of time. My one year old was crying from being hungry and there’s nothing we could do. We then have an unexpected $ 70+ add to our bill for the car seat that we expected to be free. We were told it was taxes that caused the $ 70 increase, but we searched and found it was the car seat. A car seat that if we went to Walmart right now and bought it, it would be cheaper than $ 70. We will never be using budget again. Customer service is not a priority and it has started our family vacation off very rough. If zero stars were a choice, that’s what I would give.

Reserved car, waited over an hour in line, then was told that the car isn’t ready. My flight arrived almost 3 hours ago and I’m still waiting. Oh, and no apologies for the over an hour long line or for the car not being ready. Wait for car after reaching counter approaching another hour!

¹¹⁄₂ hour wait… still not there! Are you kidding me? I would have given 0 stars but wasn’t given the option.

For a rental car agency, this was the worst experience. Waited 90 minutes in line to find out they didn’t have my car I reserved on PRICELINE. Never never never again.

This is the worst rental car experience I’ve ever been through at LAX. No shuttles, one did come that was so packed people couldn’t even get on. I arrived at the rental car booth and there’s a line of at least 100 people OUTSIDE waiting to get in to book their car. I’m going to just book at Enterprise and pay more ugh. I guess with all these 1 star reviews they still don’t care about customer service.

Worst rental experience. 55 min wait just to get insurance. 30 min to get a car. Got the slowest car. Exchange took 30 minutes.
Enterprise or hertz is so much better

We waited an hour in line just to rent a car. They were short staffed and no one really seemed to know what was going on. It was a totally waste of time, I would give 0 stars if it was possible.

Once again the line is out the door and there are only 2 people working the counter. It is 7:15 pm and easily 30 people in line. Not the first time I have seen this.
Renting a car at LAX is always an ordeal. For what I am paying (65+/day) this is shameful!

Worst car rental at LAX. 45 min wait in line for car pick-​up behind bewildered tourist and an exhausted staff that could care less.
Time is money. The rates here may seem cheaper but you will pay by their wasting your time. Go elsewhere!

Absolute nightmare. I didn’t fit the rental criteria which was fine not an issue but while waiting for the shuttle back to the airport, the manager came out and told me not to worry about the shuttle, and that he would get me back to the airport faster. So I thought wow ok this guy is going out of his way that’s pretty cool. so I sit and I wait… watching the shuttles come and go… I finally went back inside to find out what was going on because it’s 9:30 at night and if I need to take the shuttle I will it’s not an issue, again I was told just a few more minutes. After an hour of waiting (my fault, I suppose) I finally was told the manager was unable to help me and that the shuttle was for customers only. You’re joking right? After ALL that, and offering to to «above and beyond» I get told pretty much too bad. The place is under staffed, slow and the building wasn’t clean, customer service was a joke. Learned my lesson.

Hell. 40 minutes for a shuttle. Forty. Minutes. Every other shuttle came by seven times while we stood on the curb.
The bus was completely full when it arrived. We stood in the aisle straddling the luggage that was spilling out on the floor.
We arrived at the rental office to the longest line I’ve ever seen at any venue in my life.
Two hours in line. Two
line. Theres nothing to say, nothing that can be done to fix this. No amount of money. NEVER for any reason rent a car from this hell hole. I wouldn’t wish this night on my worst enemy. We arrived in LA at 8 so we would have time to eat dinner.
Instead everything is closed and its midnight by the time we got the car

I would give 0 if possible, they have no shuttles I waited more than 30 minutes, no staff another 30 minutes in line. I know… They have fastbreak, I am a member, but I wanted to complain. I just rented a car for 12 days prior to this trip from this location. Same horrible experience and a filthy full size car on top of that. Use Avis, they are about the same price and they actually show up at the terminal. Bottom line never again put of LAX and possible never again as a business traveler.