Boulevard on Wilshire

WOOOOOOWEEEEEEEEEEE.
Where do I even start?
My boyfriend and his brother moved into this apartment complex about three years ago, when it used to be called «Museum Gardens.» The management was always a little spotty, even back then — there were little annoying things here and there, but overall, it wasn’t *that* bad.
But now!!! Oh god.
The management changed, and now the entire apartment complex is always in a disgusting state. The trash cans are always COMPLETELY overflowing with crap and aren’t taken out for days at a time, stinking up the entire garage. The elevator is filthy, and THE SAFETY PERMITS ARE NEVER UPDATED. I’ve seen the permit expired twice now, and both times, it wasn’t checked until months afterward. On top of this, the elevator has been broken SEVERAL times, sometimes for days or even weeks at a time.
Unfortunately, that’s actually the not-​so-​bad part of the bad… the worst part are the two new managers. I don’t know either of their names, but one is an Asian guy and the other is an African-​American woman. THEY ARE LITERALLY THE WORST. THE W-​O-​R-​S-​T.
The guy is just downright rude ²⁴⁄₇. I have never seen him even put out a hint of a smile. He always gives attitude and is always acting super defensive (even when there’s nothing to be defensive about). The woman has lied to my boyfriend and his brother on numerous occasions; because of a bunch of package thefts, they began taking the packages in the office. My boyfriend and his brother receive several packages daily, and usually go to the office frequently — on several occasions, they have gone to the office (DURING BUSINESS HOURS) to find the office empty. When confronted later, the woman simply lied, saying she was there the entire time, even though they both have keys into the building where the office is housed and were able to look through the window (and see that nobody was there).
Additionally, my boyfriend’s brother wanted to look at some other units with the hope of upgrading and set an appointment with the guy. He never showed up, never called, nothing. My boyfriend’s brother just stood outside waiting for him for 30 minutes before going back home. Later, he contacted the guy and rescheduled and AGAIN he failed to show up.
They VERY obviously do not care for their jobs or keeping their residents even somewhat placated. I can’t believe anybody would hire these dunderheads, lol.
Literally everybody has been moving out — I think more than half their units are empty, so that should tell you more than enough.
P. S. if that hasn’t convinced you not to live here, here’s the icing on the cake — on top of everything else, a very expensive package I sent to my boyfriend for Christmas last year mysteriously disappeared even though it was listed as delivered. Perhaps it was magicked away by wizards?

I can’t speak as a resident, as it is my friend who lives here, but I really like this property! Love using the amenities which are in great condition! Fast elevators too. Impressive management team; guy from the office named Tim came out to the pool to offer water a few weeks ago. Nice! Good service!

Living at this building had been fine under the previous management, but under the current management it has been very frustrating to the point that I have decided to move out. Specifically, the manager Tim has been extremely rude and unhelpful. His actions in the past I would say have been petty and almost to the point where I think it is personal. When I returned from a vacation I couldn’t find my keys so the next day I went into the office to buy a new set. Firstly, two keys cost $ 35 which on to itself I found to be annoying, but that is another issue. Anyway, I bought the new set (front door to my building and my apartment). Later that day I found my original set and thus was left with two sets of keys. Regardless of this I did not try to return the second set I bought. Later that week, however, my key to the other building’s front door, where the gym is located, was left in The gym and then taken. I returned to the office to ask Tim if he would be willing to swap one of the keys I had bought for a new key to Building 2. Seeing how I had two keys for Building 1, zero for Building 2, and that the office has plenty of front door keys to both buildings (I’ve seen boxes of them) I thought it would be an easy fix and Tim would be happy to do it. That was not the case at all. Tim would not budge and in fact he was quite rude about it.
My thinking is this, the renewal of my lease is coming up where I am about to potentially agree to spending thousands of dollars and here is Tim not willing to exchange a 10 dollar key. That is bad business and really not being thoughtful to your tenants and your business. I told Tim this.
Furthermore, i come home today and I find on my door a notice that the manager is going to be doing a «random» inspection on my unit this week. I find this odd because they did one two weeks ago and I didn’t see a notice on any other door on my floor. This is really starting to feel personal. I really have no explanation. I have been a great tenant with no complaints against me and I always pay my rent on time. Case-​in-​point, I don’t recommend living here. I will be moving out.
Dominque in the office has been a pleasure to work with though!
Also there is consistent theft in the gated garage. The management does not have video cameras in there as a deterrent. Someone just stole my bike tire and seat off my bike this week. And my car was broken into once while I’ve been living here.

Just moved in today. I was shown a unit that I said I liked but it wasn’t available on my move in date. I was told by the property manager that he had an identical unit but on another floor so I did not go see the unit. I told him when I was apartment hunting that a large balcony was imperative because I have dogs and I wanted them to be able to be outside during the day. The unit I just moved into could not be more different than the one I was shown! The balcony (if you could even call it that) cannot even fit a potted plant and a person can barely fit to stand on it. This is a complete disaster!!!

Apartment hunting, and came in to check out a one bedroom. Tim was late for the appointment. He had such low energy.
The apartment was decent, but looked old for its age. Also the Metro construction noise is going to suck.

Have to say they really took care of me when several apartments flooded from an unsealed rooftop that was being redone. I was very impressed with how they handled the situation. This has truly changed my opinion about the complex and the company responsible for managing.

I’ve never had a worse experience with a leasing office. My roommate and I came here on a Saturday a few weeks ago during normal business hours to check out the place. We went at noon and nobody was at the leasing office so we decided to go look at another place in the area. We came back to Metro at 2 PM and still no one was there. We even came back at 4 PM and no one was there. They didn’t answer their phones all day and didn’t even respond when we called and left a voicemail later that week. After a few days I sent them a long email and they still haven’t got back to me (it’s been 4 days).
I tried one very last time today (about two weeks since we first tried visiting) and I was finally able to get ahold of an actual person at the leasing office (she seemed rather irritated that we wanted to visit). We scheduled an appointment for 2PM today and I came all the way from Downtown just so I could be stood up once again. No one was there! I waited around until 2:17 before I left. Are you kidding me?!? This place is horrible.
I even asked multiple residents how they liked the place as the passed by and they all said they hate the management and they’re barely available a couple hours a day.
If this is how management treats prospective tenants, I can’t imagine how they treat current tenants. Unbelievable.