U.S. Bank

This branch is very customer service oriented and super helpful!
1) they make a point of greeting each customer – and sincerely, not in that fake way. Most of the regular staff here even greets me by name! (how can they even do that!)
2) no wait time. Whenever I’ve gone into this branch, I’ve had minimal waiting time. Usually there is no line; if the window is busy with a customer, someone quickly opens a new window to help me or the manager helps me from his desk.
3) good trouble shooting. Usually my banking is very routine… but I’ve run into a couple of situations that the Bank helped me untangle. One turned out to be my error, but they credited me the service fee anyway and offered no criticism, so I left feeling very happy and supported. Another was confusing paperwork around setting up a new account, and the bank staff worked it through and made it very easy for me.

Very hard to get hold of loan officers. Left voicemails and emails and they just don’t return them. It’s just so much easier to deal with Wells Fargo. This is unfortunate because they’re really nice people when they do talk with you. I believe the branch must be severely understaffed.

Wandered into this Branch with a friend and realized why she only like’s to go to that branch. David the Manager is by far the BEST Bank Manager, as well as the smartest, nicest, coolest Assistant Manager Joanie. They are the BEST Now that’s the way a Bank should feel!!!

Love this Branch. Staff is extremely helpful and I never have to wait in line! 5 SATRS!

The staff here is extremely friendly! Although this branch is a little out of my way, I try to stop here on my way back from Lucky’s just down Foothill Expwy (this US Bank is right off Foothill at Loyola Corners).
Plus, whenever I come to this location, I have an excuse to eat at Café Vitale just 1 block away! Win win situation!