U.S. Bank

This is the worst branch of USBank I have ever been to, and by fat the worst bank ever. Last week i went to deposit a check at the atm and i got mad dogged the whole time i was there. (The staff was leaving and made sure to stay until i left. Even when they pulled out they stood their car in the street until i turned and mad dogged me the whole time. I hope they weren’t considering calling the cops on me for using the atm) This time i went inside to find all the tellers behind 2 inches of plexiglass and whereas my teller was fairly nice the other one just mad dogged me through my entire visit. I have never felt so uncomfortable dropping money off as i did inside that bank. It was bad enough that I immediately checked my balance afterwards to make sure they weren’t scamming me. I hope I never go back when someone is there ever again. If they were my usual branch i would switch banks immediately. I recommend you avoid this branch at all costs and go to Nobhill instead.

Their staff is very friendly, efficient and knowledgeable. I always have a feeling of going back to local community bank. Great banking location for my small business down the street.

0 stars!!! Sylvia Wu worst customer service ever. I told her I have free account and wanted to know why I was being charged maintenence fees. check fees. I have been with them for over 15 years never charged fee. she told me I had to have $ 1500 in my savings at all times to be waived the fee. I told her she was wrong. that I was told as long as I had a credit card or $ 25 automatic deposit it was waived. she said «lady». lady. your wrong. I said don’t call me lady. u have my account pulled up in front of u. use my name. I told her to call los altos branch bc they told me that info. She wouldn’t call. so I did. I spoke to manager who knows me and she said that Sylvia Wu is wrong. I left. what an unprofessional lazy person. Can’t call another branch. calls me lady. If she continues to work here. I’m transferring my money elsewhere bc of her. It’s terrible that I was treated with such disrespect. and to make it worse she went to back room and started talking crap. people like that can make or break a business.

Changed to US Bank after repeated poor customer service from Chase Bank. So far, so good. Everyone seems both friendly and professional. May be a chain, but has the feel of a hometown bank. One star removed only because service has not been particularly quick.