The UPS Store

Wow. I came in here to send my packages for eBay. The postage was $ 2.54 but they charged a $ 2 ‘convenience ’ fee… I had 6 packages. I had no idea they charged extra for using their services. Bizarre… I ended up walking out, but only after the manager let her employee to know that he shouldn’t print postage out without letting clients know about the extra fee… Uncomfortable? Ya. Like, did I lose this poor guy his job because I didn’t want to be gouged by their service fee?

Dropped off a pre-​paid package, got a dropoff receipt with no questions asked. Super fast lady at the counter. Nothing to complain about when it came to dropping off a package.

Arrived with two large boxes and the man met me at the door to help me carry them in. He was very friendly and helpful. Explained everything clearly and I was in and out
in no time. Will definitely go back again!

I was really thrown off by the woman who helped me today and her attitude. I came here to ship back two pairs of tights to an online company I ordered from. I asked her to please give me the cheapest option. She said box or envelope? I said envelope. She picked out an envelope, stuck the tights in, and told me it was going to be $ 21.00. I said you’ve got to be kidding me! That is WAY too much money for the «cheapest option» and for such a light envelope. She had already sealed the envelope, when I saw that there was a flat rate option for $ 9.99 that would have worked for me. I asked her about that, and she said it was too late, that I had already chosen my envelope. No — you chose it for me, and then told me it was 21 dollars, lady. I asked her if I could send it priority mail instead, and she said oh yeah that is an option, and now it will be 11.00. OK — but you still didn’t tell me that that was the cheapest option, or that I could actually do flat rate envelope for even cheaper. I was so irritated and annoyed with her lack of customer service and knowledge at this point that I just paid and left. Needless to say, they have lost a customer in me. The woman was rude and not knowledgable of the available options, or she was just looking out to make more money for herself by charging me the more expensive option. No thanks.

I’m so glad UPS opened a store at Rancho! It’s so convenient, and the guy who works there is really nice!

Came in close to closing time, and the staff was willing to help me ship my packages!
It was my first time shipping packages through UPS, and he made the process very easy and stress free compared to USPS and Fedex. In addition, he was very straight forward and informative about the shipping time and costs. While the branch is small, it is more accessible with a larger amount of parking spots.
Will be coming back here when I need to ship more things!

Quick and easy shop!
This UPS Store is in the small neighborhood of Los Altos, so you will not run into any troubles. It has a mom and pop feel where they serve you quickly.
Just drop of your package and you will be on your way!

The best part of this UPS Store is that it’s brand new! So my mailbox is perfect and not ruined by years of abuse of previous customers.
Also, the staff who helped me out was very friendly!
Just a note: this store is pretty small (they divided an old tutoring center into a fashion boutique and this UPS Store), but don’t let it deter you! Definitely worth stopping in for your shipping needs!

The location of this UPS Store is perfect! It’s just off a major roadway (Foothill Expy), so, unlike the other UPS Stores I’ve been to, you don’t have to meander around busy downtown areas. This one is in Rancho Shopping Center, with plenty of parking!
As soon as I get organized, I’ll be signing up for a mailbox here! I’ve already looked at the rate sheet, and the prices are very reasonable. It’s nice to finally have a shipping center in my area besides the post office.