ClickAway & Verizon Wireless

Have used this location 3 times and have been very, very please. First instance, over 2 months ago, I needed them to come to the house as was having problem setting up internet with an extender. They came to the house the same day I called and Saif solved the problem within and hour. About 2 weeks ago malware in my laptop while downloading Internet Explorer, took the laptop to their office and had it back the same afternoon. Today I was having problems with the internet after installing Kaspesky Total Security. Saif was at my house within and hour and solved the problem with 30 minutes. I appreciate the prompt and also, very quick service very much and recommend then highly. Ben K

I decided to finally change from Android to iPhone and went to this store. If you know EVERYTHING about phones and computers… this is the store for you because I guarantee they know more. If you are a tricycle rider in a motorcycle world (like me) they are FABULOUS because they help you with everything and don’t make you feel stupid. Okay — I know LOTS of phone/​computer locations know their business, but THIS location has customer service (remember that stuff?) and I want to especially single out Charlie (the manager) and Saif (who also helped me a great deal). They help you get what is right for YOU… not like several other locations where you feel they’re selling you something they’re trying to get rid of (which, I believe, is how I ended up with a Droid the last time around, at another location). They also have enough staff so you don’t wait in line to be helped. THAT is worth a great deal. Add all this to their kindness, courtesy and genuine desire to do right by you — and you have a winner. Avoid aggravation and hassle and go to this location — you’ll save time in the long run, and you’ll also save your sanity. They are the absolute best.

Worst customer service EVER. Doesn’t seem like they know what they’re doing here. Called in yesterday to see if they had a replacement part in stock. The guy on the other end said they had it, confirmed it twice as it is quite a drive from San Francisco. Upon arrival, I could see one person helping some guests and 2 other
the back. The guy didn’t even acknowledge my existance. I sat there for 20 minutes before someone even said hi to me.
When the gal from the back finally made her way up to me, all she could tell me was that they didn’t have it. She excused herself to check the other stores. Nope. Nothing. Even more phone calls later, I had no idea what she was doing. After another 10 minutes, she finally comes back out to tell me she was trying to figure out who gave me the bad info to tell them they need to double check things. Do I really care? No, you do that on your own time.
Looks like this poor customer service is a constant. Another 4 customers came in. Same thing, not even an acknowledgement of their existance. One lady even said good morning to one of the male associates and he just looked at her and looked away without saying a thing. Super rude associates here it seems. The other clients left after not being greeted or acknowledged. I’ll pass on coming to this company every again. Considered them due to a recommendation, but will now tell everyone to run from this place as fast as they can. Do yourself a favor by looking for an alternative.

Bhim was friendly, responsive, and very helpful. I needed to recover the data from my daughter’s laptop’s hard drive after she spilled water over it and it stopped working. He recovered all the data in about five hours and even stayed open a little late for me to get there to retrieve the new hard drive. Thank you!

Recently I was hacked and found an Apple shop near my home in Orange County to repair my Mac. When it was returned yesterday, the tech asked if the machine had ever been repaired before?
It turns out I had a hard drive crash in February 2013 and took the machine to Clickaway. They installed a new hard drive, added 2 GB of memory to the 1GB that had come with the machine and transferred all the data. Everything worked fine.
However, it turns out that the wiring for the hard drive had been scotch taped inside which was a fire hazard and very unprofessional. Also, memory should always be added in even amount increments to help balance the machine as it shifts work loads. As a former Apple store guru, he was skeptical of the work that had been done.

Worst service I ever received! It took a whole month to fix my computer, and they deleted all the data on my hard drive without my permission!
I would not recommend this to anyone.

My Acer stopped taking a charge. I took it in. Free evaluation. I left it, expecting repair to take a while. Two days later, I got a call. Fast service. It works again, and I’m relieved. Very happy with the place.
Susan H.

When my computer crashed, Bhim did a great job of recovering all my data and placing it on my backup computer. I highly recommend his work.

Don’t take your computer here for anything. The store manager is a douche who can care less about customer service. The tech who was trying to figure out what was wrong with my computer ending up f**king it up. Useless.

I went in today to see about getting my Nexus 5 repaired, which people online were saying would be pretty easy. Charlie was very patient and we went through a thorough diagnostic process. Although it turned out to be better for me to do an upgrade than a repair, I really appreciate how helpful he was, and how he didn’t pressure me into anything else. I wish I would have been in need of something and been able to buy something, but I’ll absolutely keep ClickAway in mind for next time!

I asked them to repair my Dell desktop computer. Diego made a house call, said the machine’s hard disc had failed and would need replacement at the shop. He promised to call back with details of cost and to have machine back within 24 hours. No such luck and I never received a call back from him. After daily calls, new promises made by ClickAway and totally ignored by them, and 10 more days, ClickAway reported that they could not move data from old drive to new one. I brought a complete backup I had on a portable hard drive and they said all was fixed. However, later I discovered that only 1% of data was transferred and the file structure was disrupted. In disgust, I went to their shop and told them I was taking the machine home with me, ready or not! One week later, a USB 3 hub they installed failed and a promised visit for checking this at my home today has not occurred. In short, they are unreliable, incompetent, and a vendor to be avoided at all costs!

These guys recovered data from a hard drive for me over night when I had to leave for a business trip the next day. It wasn’t cheap but their tech called me at 11 pm after completing the work. That’s dedication! Thanks, guys.

Went in to buy new phone… WOWOWOW, great service, I was expecting this to take 3 hours like prior new phones… BAM, they had all the info transferred & I was out with a new phone within an hour!

Upgraded my phone to an iPhone 6 and switched to Verizon with these guys. What a contrast to the AT&T store — who told me there was a one-​hour wait and would have had their usual surly and uniformed service at the end of it. No wait at ClickAway, dealt with by people who know what they’re doing. There was a problem with moving my iPad to the same account, which they took care of. Great service!

These guys are there for you, and they will solve your problem in an efficient way…

im giving this company 5 stars because they really stand by the sale and try to provide great customer service. I ran into some difficulty there on a recent purchase of a cell phone. Kevin (a mgr in corp office I believe?) found out about it and was extremely proactive to find a solution to the problem. I highly recommend based on that experience.

I went here a couple of months ago for a job that Apple had ClickAway do for me. All they had to do was replace the parts that included the video card on my Macbook Pro because the video card was defective. All they had to do was run the diagnostics, replace the card, then that was it.
So the first day I bring in my laptop, I be sure to tell the guy it’s a video card problem because that’s what the Apple store rep tested and found defective. The guy first tells me that it’s likely that I’ll have it within the next week.
I wait for about a week and don’t hear a thing from them, so I give them a call. Someone calls me back and tells me that they don’t really know what’s wrong with it. Apparently, they ran a DVD in the computer for three days. They didn’t even run diagnostics! The Apple rep’s instructions were to fix whatever was wrong with the computer, and they didn’t even run the diagnostics until pressed them to. I told them twice that I went to the Apple store, and the tests resulted in a defective video card.
The process took more than two weeks, but they should have had it done within one. Here’s how the process should have gone: Run diagnostics, then make repairs based on results. If they had done that, it would have been a seamless process, but they overcomplicated the whole job and wasted everyone’s time.
I’m giving this place two stars because I got my computer back repaired, though I did have to make a trip to the Apple store because they failed to connect the keyboard light. However, I will definitely not come back here. My advice to people with Macbooks: if you need repairs done, just send it to Apple. You’d think it’d be faster to stay local, but that wasn’t the case for me.

Sal Farias, the manager is manager for a reason. I brought in problems another place not only couldn’t fix, they deleted all my mail and then told me they couldn’t fix it, I had to call comcast!
I took it to Sal at Clickaway, Los Altos. Bada bind, bada boom, all fixed. all prloblems, solved, all questions answered. What relief!
I will only bring my computer/​iphone problems here in the future.
I feel very confident he will fix my issues and has a great attitiude, patience and service that inspires a 5 star review.
Thanks Sal!

I came in here numerous times because of issues with my Sony Vaio laptop. The service I received from many employees here were very professional and friendly. The last time I had my laptop fixed here was from Jay. He was very nice at first until he told me my laptop was completely broken, and the only solution was to purchase a new laptop. I did not believe that, so I kept asking him to help me via email. The next day, I received a voicemail msg. from Jay saying that my laptop was able to turn on again. I was so relieved that these guys help fixed my laptop, but I did not like the fact that they tried to tell me my laptop was completely dead. Yes it’s a business, so ofcourse they are after your $ and their commission; but I hate dishonesty esp. when I’m an honest person. I’m just glad my laptop is up and working since it’s the number one thing I need for school.

ask for Sal
The very best in customer service!
Honest !