Kenneth S Kwan, DDS

Dr. Kwan is the man. He’s quick and thorough and the last couple of times I’ve been in for a cleaning, there’s been some sweet 80s glam rock playing.

I have been going to Dr. Kwan for the past 8 years and I will never leave him as long as he continues his practice. Not only is he courteous and professional, but he’s good at his job (the most important thing!) In the 8 years I’ve been going to him, I’ve received bi-​annual checkups, 2 crowns, couple of cavity fillings, and a mouth guard.
Also, I never have to wait for my appointment, ever and there has never been any issue with billing, invoicing, etc. Marlene at the front desk is quick and smart (sadly, something I can’t say for a lot of offices) and knows her stuff.
Overall, I highly recommend Dr. Kwan!

I have been going to Dr. Kwan for years and every time I sit in his dentist chair, I think I have to remember to write a 5-​star review for him when I get home. So today, I am finally doing it. I left my previous dentist because I felt she was often pushing for unnecessary procedures that strangely coincided with her new purchase of some new fancy equipment that added no medical value. Dr. Kwan is totally different. He is very honest and has excellent ethics. He may not have the fanciest equipment, but I believe he has the stuff that actually provides medical value and he does not invest in fluff. That way he has no pressure to recommend unnecessary procedures to pay for such equipment. Another benefit is that he does his own teeth cleaning. That way you get a lot more time with him than at other dentists, where you spend 99% of your time with a technician, but still get charged the full price for little more than a handshake. Dr. Kwan is the right dentist for independent thinkers who are not fooled by fluff and seek substance and good value for their money. I also want to say that I have very sensitive teeth and Dr. Kwan is the first dentist where I can sit through an entire teeth cleaning without tensing up or getting goose bumps.

I’ve always dreaded the dentist, but Dr. Kwan is so kind and efficient and gentle that he makes the experience as close to pleasant as a dental visit can get. His staff is professional and friendly, and I never feel pressured to get any treatments I don’t want. I’ve had a couple of fillings replaced by him and both times were the quickest and most painless experiences I’ve had. I recommend him to all my coworkers and anyone looking for a great dentist in the area.

I highly recommend going to Dr. Kwan’s if you live in the pennisula. Too bad I’m now living on the east coast and cannot go there any more.
Two weeks before my thesis defense, a 15-​year old filling fell off from my second molar, leaving a huge black hole there. The tooth immediately becomes super sensitive. It looks so bad that I thought need a root canal. I didn’t have dental insurance at the time. But I cannot risk having my tooth hurting on the defense day.
After lots of search, I purchased a discount plan and decided to go to Dr. Kwan’s. I was able to get an appointment only two days later. On the appointment day, all the staff are very nice and gentle. Dr. Kwan showed me the X-​ray and told me the good news that the root is not affected yet so I can just have it filled. The job was done very quickly and I didn’t feel any pain. The occlusion was perfect – it almost looks like a real tooth other than the pale color of the new silver filling. It was only 45 minutes in and out and was a great relief for my defense.
It has been six months now and the tooth is very happily doing its job, thanks to Dr. Kwan!

I became their new patient a few weeks ago. One of my teeth has been quite sensitive for a while, so I made a regular appointment to take care of it. Unfortunately, about two days after making the appointment (which was scheduled for about two weeks later) the tooth started to hurt like hell. I called the office again and they squeezed me in the next day to see what the problem is. Although I was an ‘extra’ patient that day, everyone was very friendly and really taking care of me.
I needed some treatment asap, so they again squeezed me in a few days later. They even called me the day before my appointment to let me know that there was a cancellation and I can come in earlier. Very nice!
Although their equipment does not look like the most modern and fancy, I do not mind as far as Dr. Kwan can do a great job with it, which is definitely the case. He is extremely gentle and trying to make you as comfortable as possible during the procedure.
I am a very curious person always wanting to know every detail of what’s going on and Dr. Kwan and his assistants never seem bothered by my questions. They use pictures and wall posters to explain everything as clearly as possible.
Dr. Kwan is also very open to discussion which is great (he for example suggested that I take antibiotics, which I did not want, so we agreed that he gives me a prescription and I only take them if it becomes really necessary, which luckily was not the case).
All of Dr. Kwan’s assistants are very neat and friendly and have a strong understanding of the business. It’s weird but I am kind of looking forward to visit my dentist again.

Having been through many dentists over my lifetime, I can honestly say Dr. Kwan is the most gentle, professional, competent dental provider I have worked with. He has an effective way of putting everything into layman’s terms and making sure you are comfortable before proceeding. He is also very sensitive to how you are feeling during the procedure to make there is no pain. If and when there is a bit of pain associated, he will gently give you a heads-​up before hand and minimize it.
What I am most impressed about above and beyond all of the above is Dr. Kwan’s integrity. There have been times when dental work could have been done, but Dr. Kwan has acted out of my best interest and recommended delaying or not proceeding if not necessary. In the rare occasion that something needs to be fixed or there is discomfort after the fact, an appointment is readily scheduled and he fixes the issue. You cannot buy this type of honesty and patient service. It is inherent to Dr. Kwan’s character, which I really appreciate.
One other nice tidbits: I appreciate how appointment times are so prompt. I don’t recall one time I had to sit in the waiting room for Dr. Kwan. His staff gets me prepared right away, and as long as I show up on time, there has never delay.
Also wanted to acknowledge Dr. Kwan’s head assistant Jesus, who is absolutely great at what he does. He always takes extra time and care to make sure good work is done. He is awesome.
I have been visiting Dr. Kwan for 6 – 7 years now. I whole-​heartedly endorse and recommend Dr. Kwan with a soaring 5 star review.

Dr. Kwan is really the best dentist that I have seen. He is kind, understanding, and has excellent knowledge and skills on teeth work!
The first time I visited Dr. Kwan is for a simple cleaning. I had some stain on the teeth, the previous dentist didn’t do any thing about it. Dr. Kwan patiently cleaned them all out.
The previous dentist wanted to make a load of money out of me, and suggested me to do all kinds of dental work. Dr. Kwan took a look at of my X-​Ray, patiently explained to me what are the problems, and what are the have-​to-​do work, what are the nice to do work, and what work has to be done right away. He knows how to take priorities for the patient.
When doing dental work with Dr. Kwan, he always explain to me what he is doing, and why he is doing, and he is always very gentle. Each step he made sure that I’m not feeling uncomfortable, unlike a lot of «butcher» dentist.
My experience with Dr. Kwan is absolutely all positive. Would love to recommend him to anyone. Thank you Dr. Kwan!!!

Dr Kwan and the rest of his staff are friendly and professional, and conservative in the amount of work that they recommend. I’m picky about my dentist, and loyal to ones who provide good service and give me a general feeling of honesty and integrity. That’s why I’m so glad to have found him on Unilocal when I needed a new dentist.
His office might not be the most up to date, but it’s fine and it doesn’t affect the quality of his work. On the plus side, I also don’t have to feel like a revenue stream being maximized to pay for the new office furniture.

Dr Kwan gives the appearance of being a nice enough guy, friendly and informative. However, that’s not all I’m looking for in a dentist. His facility is old with archaic equipment. Even the sink that you have to spit in was kinda crusty. He does his own teeth cleaning and he doesn’t spend enough time to do it. There’s some obligatory scraping but in what felt like about, 15 minutes the whole thing was over.
After a couple of visits, I found myself avoiding a third one, and stopped going.

Having read the reviews here, I decided to give Dr. Kwan a try. Good thing I did! The staff at Los Altos Dental Group are top notch, professional, friendly, and go out of their way.
The office and the equipment they use are not the brand new leading edge technology, but the level of service more than makes up for it.
I had a crown that had chipped and was bothering me and wanted to get a new one. I travel a lot on business and sometimes it is difficult for me to schedule things like new crowns where it may take two or more appointments to complete. In fact, Monday before the Thursday I had my appointment, it looked like I had to go on a business trip. So I called up Marlene at the front desk to reschedule. No problem. She happily reschedule me. But then come Tuesday, the trip was off. So I called up Marlene again, and my original time was still open so she put me right back where I was… Happily… no complaints… Very nice.
The day of the appointment, Dr. Kwan was very informative, he described what he was going to do and why he was going to do it that way. Painless and almost pleasant. He took the old crown off, took a mold, made a temporary crown and installed it.
The next nice experience I had was two Mondays later. That week, I had an appointment on Thursday to put the permanent crown on. But on Monday, as I was eating lunch, the temporary came off. I called up, yes, Marlene to have the temp put back on. We scheduled for Tuesday late morning. The next day I go in to the office to have the Temp put back on, but they had called the lab to rush the permanent crown. So, I got my permanent crown on Tuesday instead of Thu. Saving me one trip to the office.
Now that is what I call service.
Dr. Kwan and the staff at Los Altos Dental Group… highly recommended.

Wow! I really really hate going to the dentist. BUT Dr. Kwan is soooo good that I’m actually excited to go back! Before I went to his office I had a «plan» in my head of what i was going to tell him, and what I wanted. He set up the perfect plan without me even having to tell him anything! He seems really smart, he has common sense and he’s really genuine. I don’t get the feeling at all that he’s money hungry like most dentist. He also had many suggestions for me on things that I didn’t think of. The staff is super nice too. I should say though that the office was really old, straight from the 80’s, it’s clean just old. Dr. Kwan is so good you won’t care about the office!

First off, I will say that I hate going to the dentist. However, Dr. Kwan is really, really great. He’s very gentle when he’s doing cleanings and fillings and always makes sure that you’re comfortable during the course of the procedure. I’ve been to a few other dentists where I felt like they were being overly aggressive and just wanted to do work on my teeth to make extra money. Dr. Kwan is really reasonable and I don’t feel like he’s taking advantage of me at all. His staff is really helpful and professional (I especially like Marlene) and I would definitely recommend him!

I’ve been going to Dr. Kwan for several years. In that time he did some fillings, a root canal, and a crown for me. All of his work has been great. I like that he has a common sense approach and does only what’s necessary, unlike some dentists that push for cosmetic work and extras that you don’t need. I am very pleased with how the crown turned out, I can’t tell it apart from my real teeth. Whenever he needs to give me a shot, he is always so careful and slow with the injection that there is no pain whatsoever. He obviously takes pride in his work and strives to make it perfect.
His office is quiet, his office staff are very pleasant, and he is always on time. He takes most insurance plans.

Apart from the offices looking a little old, this is fine dental office. Routine cleanings/​checkups go well. And they can do the tricky stuff, too. They made my chipped tooth look «perfect» (it actually doesn’t look «perfect» because all the rest of my teeth are a little yellow, which they matched the new tooth to perfectly!). And, as explained in other reviews, Dr Kwan gives you advice on what can be done to improve your smile but doesn’t pressure you into anything and clearly explains the benefits, risks, drawbacks and costs. Best of all, insurance w/​CIGNA is a snap.

I HATE going to the dentist. Dr Kwan made the experience much more bearable. He was professional, kind and very easy going. The other thing I really liked about him was the absence of the upsell. I had had some work suggested by the last dentist I had gone to. Dr. Kwan actually talked me out of the work calling it painful, ineffective, and generally unnecessary. Its really refreshing when a professional is honest enough to tell you not to do something that would make them money. I highly recommend him, his front office assistant is really nice too.

Dr. Kwan is such a breath of fresh air compared with the last dentist I had in Chicago,** he’s honest and friendly, and really cares about you and your teeth. I went in for a cleaning and he found that my white fillings were cracking, so he had me come in to replace a couple of them. I have crappy dental insurance, so his staff had my insurance pre-​authorize the treatments so I wouldn’t get dinged.
Since I switched back from white fillings to silver (they’re cheaper and last longer, apparently), I had really terrible sensitivity, so Dr. Kwan fixed the bite, recommended that I take Advil to get rid of the pain. I was a bit skeptical, but he told me to try the Advil and come back in a week for a followup to make sure things were ok.
And he was right! No more pain. I’m just sad that my new dental insurance doesn’t include him in my network. :(He’s the best!
**Backstory: After waiting for almost an hour for a filling, her assistant ended up fusing two of my molars together with glue and the dentist left a big scar on the corner of my mouth by accident while trying to separate the teeth with floss. I had a job interview the next day, and I had to go in looking like I had the herp. Not cool.

Dr. Kwan is very personable and honest. He does not try and pressure you into unnecessary procedures. But his office is equipped to do cosmetic procedures if you request them.

i’m not a fan of going to the dentist, but every 6 months when i get that postcard reminder from dr. kwan, i do get a little excited… his staff are extremely helpful and friendly and his easy-​going and professional manner make my visits short and painless!

Dr. Kwan is great – very easy-​going, professional; everything you’d want in a dentist. And his daughter’s gorgeous, too.