Center For Speech Language & Occupational Therapy

It’s the day before Thanksgiving, I just want to use this chance to thank all the staffs and therapists at the office. My son has improve so much on his speech. Also the front desk and the office manger are always doing their best to help us with make up session. I know they truly care about the students there. So thank you CSLOT.

Update: We managed to get all 6 sessions scheduled and look forward to getting started. (Added a star). Will update with future experience.
We are also having difficulties getting sessions scheduled. Our very first speech assessment went very well and we loved the therapist there. But since then we were allocated 2 sessions in April and 4 sessions in May. The rep there scheduled only 3 sessions for us and never informed me we would lose out on those April sessions and that 1 session in May. I only found out after I kept sending out follow-​up inquiries to the Early Start program. We are now 3 days away from the end of April and I am waiting a call back to try to get the 2 sessions in. So far I am a bit frustrated with CLSOT’s scheduling and responsiveness. I will update my review with more information and I hope it won’t be because I have to drop them down to a 1 star and start filing complaints.

CSLOT is a well-​established, knowledgeable and experienced therapy center. They may be overwhelmed at times with a large load of clients but have always tried their best to accommodate for us, it may take time but they will find a way. We’ve been with CSLOT since my son was in the Early Intervention program, and he has made amazing progress thanks to speech and occupational therapy. We have ventured other companies and have eventually come back. It’s always important to be a strong advocate for your child, anywhere, and CSLOT will be there for you, it has been our partner in writing strong goals for our child and have been key in reaching them. They are serious and committed to help children progress in a comfortable, empathetic, down to earth environment. We’ve been at the San Jose and the Los Altos office.

Our situation has improved significantly. Looks like after a heavy complaining, we got a VIP treatment, not only I received make up sessions, but overall CSLOT became more diligent and proactive with us in terms of scheduling and communication.
I keep my fingers it stays that way. We do enjoy working with our great therapists and will continue being CSLOT clients.

My son has received services at CSLOT for the last 10 months. He was diagnosed with Autism at 18 months and has been attending the early intervention/​SCERTS program.
It was a bit challenging to get into the program initially as there were some scheduling issues that we experienced early on. We were referred in March and not accepted into the program until May. My social worker called to follow up on how the services were going and I told her they haven’t yet begun. She then made a call and we were in within a couple of days. Under usual circumstances, this would’ve been a deal breaker for me, but I had a good feeling about this center and decided to give it a chance.
The SCERTS program can be a bit overwhelming, at first, as you are expected to participate in 17.5 hours of therapy weekly. This involves 4 days of group therapy (2 hours) each day and 4 days of home therapy (2 hours) with an aide. My son really enjoyed the group sessions. They sing songs, do arts and craft activities, sensory activities, and even do out and about classes. The therapists are very knowledgeable and the supporting staff is warm and passionate about the children. I’ve been in tears from being so overwhelmed and Shirit addressed my concerns and tried her very best to alleviate my stresses and concerns.
My son initially spoke about 3 words and now speaks about 30. He made little to no eye contact and now looks me in the eye at times and responds to his name. He sings the songs he learns at CSLOT throughout the day and lights up when he arrives in the play room. He is now 2 years and 4 months old and is moving on to another program as strongly suggested by our development pediatrician. We will miss the CSLOT staff and wish them the very best.
There seems to be a break in the system about initially beginning services and some scheduling issues along the way, but once you’re in the system, they take very good care of you. Wonderful people… wonderful place to bring your child to.

My son was referred to CSLOT just after he turned two, for group speech therapy. During the last year the school has undergone several program changes, and we did switch, voluntarily, to different classes, based upon my son’s sleep schedule and the program offerings.
We always found everyone to be extremely professional, kind, warm and very interested in my son’s therapy and my family’s struggles. The therapists and aids are wonderful. They give great tips and suggestions for how to keep practicing things at home.
My son eventually was approved for Occupational Therapy, and those therapists, too, were wonderful. They really work to connect with your child. I saw amazing things happen, not only with my son, but other children with communication delays and disabilities.
We went through SARC for coverage until he was 3 and aged out, and now we go through Kaiser for coverage for his continued Speech Therapy. Yes they take insurance Kaiser’s insurance.
Sometimes a class is canceled. Sometimes we had to cancel because of our own illnesses. Rescheduling was never an issue. Yes, they are extremely busy in the Office, but if you don’t get a call back right away, just call again and dial 0. Or email them. The office management are really very nice women who do want to make your life easier, not harder.
I cannot recommend CSLOT/​EIC highly enough.

I agree with the previous posters about the management system, it is totally ineficient, and I have had quite a few incidences similar to the ones already posted. I am giving this place a low rating because you have to be extremely careful which therapist you get. Some will just go through the motions with you, and some will pretend as if your child is not even in the room, or worse will be condescending and rude. My son has a speech problem, and pretending he doesn’t even exist while we are supposed to be having speech therapy for him is completely unprofessional. I will not be returning to this place ever again, there was noone for me to talk to about my grievences.

I just now discontinued my services with CSLOT. The therapists are skilled and kind. The office staff is very nice, but the system is totally disorganized.
The first time we came went rather smoothly until they told me that for 3 weeks, they needed to reschedule me for OT because the room was booked. I got bumped! But I obliged.
The second time we went, we did not get the same speech therapist, so we were given a different one last minute without warning.
This third and last time, we had back-​to-​back OT and Speech. OT went well. We waited for our speech therapist to call us in from the lobby afterward, and no one showed. No one contacted me to let me know that the therapist had been changed to another group which meant she wasn’t our therapist anymore. So we waited in the lobby till we got up to question the lady behind the counter which is when we had another «oops» moment.
If they can get the right computer scheduling system installed, it would help them out tremendously. I believe it’s a case of good people struggling with bad software.

Completely unprofessional and inept. Two months since my referral and two failed attempts at having an appointment. Their office systems and customer service are inefficient and incompetent. Refused a third attempt at making an appointment and am moving on without medical treatment. As a mom of two, it was a huge inconvenience to schedule around my family to make these appointments for myself. I can’t imagine the impact if it was one of my kids that I was trying to get treated!
Details below:
After being referred by my doctor at PAMF, I was called to make an appointment. Then I found out that I had to make my appointment way in advance because they had to snail mail me a packet that needed to be filled out and snail mailed back to them five days before I could have my appointment. As a result of this process and the holidays, I had to get an extension on my referral and the packet didn’t arrive in the mail in time. BTW, the packet is nothing more than basic medical history questions and waivers that any other office requests 20 minutes before an appt or could have been emailed out in advance.
Since the packet didn’t reach them before the appointment, they called and cancelled on me the day before and rescheduled for the next week. The next week I arrived at 8am the next week for my appointment (the packet had arrived), and they didn’t have it their system. Then they said there was an error with my diagnostic code and needed to reschedule with me again because the therapist wasn’t comfortable seeing me.
Megan in Los Altos was the only person I dealt with as well. (She’s referred to in a previous review.)

My 35 month old son has Autism and goes to CSLOT for speech and occupational therapy. Unfortunately, since he will be 3 years old on Feb 1^st he will no longer be able to continue going to CSLOT. He has only been going for the month of Jan ’10 and I am already seeing much improvement.
Dawn Gold is the teacher for the Spanish group class on Tues & Thrus. She is wonderful, kind, patient, and great with all the kids. Xavier likes her so much, he even gives her a big kiss before he leaves every class.
If your child requires any type of speech or occupational therapy, I would definitely, 100% recommend CSLOT. You will not be disappointed with all the wonderful people that work there and the services they provide.