Bixby Plaza Carpets and Flooring

We had a great experience with Bixby Carpets and Flooring. We bought hardwood and carpet and are very happy with the quality and workmanship. Louie was extremely helpful and very thoughtful about our project, we would highly recommend Bixby Plaza Carpets and Flooring

We had a great experience with Bixby Carpets. Cheryl helped us picking out a color and keeping us in budget. We also checked out Home Depot which initially seemed cheaper till you find out you pay extra for padding, for taking away old carpet, for moving furniture etc. ALL of which is included with Bixby Carpets. In the end we got a MUCH better quality carpet for a MUCH better price with Cheryl. I can’t say enough about how great the experience was.

After shopping all over and comparing prices, etc we chose Bixby Plaza. We just had 4 rooms of carpet installed by Bixby Plaza installers. They were nice, professional and cleaned up GREAT. Louie was our salesman and we found him very knowledgeable and very helpful in choosing what was best for us. We will go back to Louie in a few months for wood flooring in the rest of our house. I highly recommend Bixby Plaza and Louie Weinmueller to anyone looking to purchase new flooring.

This was my first time at Bixby Plaza and I am so pleased with my floor. Cheryl was so helpful with helping me pick out my flooring. She had great ideas and was very helpful with choosing the color. Our installer was Gabriel. He was amazing! He and his partner were so focused on details and prep work, it made the completed project look amazing. I would highly recommend Bixby Plaza Carpets and Flooring.

Louie Weinmueller KNOWS flooring. He knew what hardwood flooring would be best for my traditional home. Beautiful walnut 5″ flooring. It was ordered and delivered immediately. My contractor Herman Dowdle was in awe. Competitive Pricing, that beat all the wholesale prices. Louie came often to check on the job. Not only do I have a beautiful finished product of hardwood flooring throughout my home, but I paid a great price, and more importantly had excellent service. In remodeling, you so appreciate the people that make the experience a pleasure.
Cathleen Menke

So I had a flood in my house and had to find new flooring… My mother is an interior designer and after she and I looked at several stores in the area they had the most reasonable prices on what I was looking for. We are both pretty independent customers and we helped ourselves to the display pieces to compare and mainly would ask pricing. I found a lighter wood with some different tones in it that I like that I had not found elsewhere. So, I already had the measurements from the floor guy and ordered up my total square footage. This is kind of where shit hit the fan.
I am an ICU nurse so some days I am very unavailable by phone and I gave them my mother’s phone number so that if they did not get me they could call her right away. I explained this to them but did they listen? No. I would get several missed calls from them on some days I was working in my unit.
Next, my repair had to be delayed by 2 days because they did not give my floor guys the right amount of product! I have a small condo and they did question the amount but they were assured it was all there. Once they realized it was short my workers notified me and I contacted the store right away and yes, they had messed up and did not give them all the product. This forced the head of the crew to rush to Sante Fe Springs to the warehouse on a Friday during rush hour to pick up the missing product!
It’s a good thing they are not working in the ICU like me because not being able to count out the right amount of something can be the difference between life or death. Maybe they should go back to elementary school to refresh their arithmetic.

I would highly recommend Bixby Plaza Carpets. Prices were mid-​range — leaning toward expensive. Their sales service was very good and prompt. Installation was quick, on time and professionally done. The installers were friendly yet professional. I had them install some laminate wood flooring and some carpeting. When I had a problem with the edge of the carpet coming up in one section, they came out immediately and fixed the problem. I was very happy with their service and their products.

Just horrible customer service. Depending on who we talk to we got different prices for the same product. Could not even get them to come out for measurements for flooring. Have use this company for many of my rental properties but now its time to change.
Time to take our business elsewhere

We’ve bought flooring a few times from Bixby Plaza. We like the selection in the showroom and the service is great. Tom Rice is our guy and we highly recommend him as he is a knowledgable and straightforward person. We just bought flooring for our while house, except the bathroom. When the time comes to do the bath, we’ll be back and asking again for Tom’s help.

Bought carpet for my entire home and had an unbelievably wonderful experience. Tom Rice helped us and he couldn’t have been nicer. First of all the price was significantly less than competitors. Secondly, we didn’t like the color of the initial carpet installed and they installed brand new carpet of our choice at no cost (we only paid labor). This was one of the best customer service experiences I can remember. Thank you Bixby Plaza Carpets and more importantly Tom Rice for everything!

I am so pleased with the carpet and service I received from Louie at Bixby Carpets. I ordered the carpet in November while a sale was going on but they held it until I finished all the remodeling and painting. Louie was patient as I returned a few times in the decision making process. We were able to get an excellent quality Karastan with waterproof padding with a very reasonable price and I did shop around.

Bixby Plaza Carpets is the best! Great service quality products and installation, wonderful staff and support! A special thank you to Tom Rice for pulling our project together and making our home a masterpiece!

I visited Bixby Plaza Carpets when it was time to recarpet our home. I had planned to go to the Home Depot or Lowes but my husband and I wanted to give the opportunity for the sale to a local business. I went to Bixby Plaza because it had been serving our community for many, many years.
We worked with Louie Weinmueller and he did a wonderful job meeting our needs. He always followed up with me and gave us the personal attention that we never would have had with a large, corporate style store. The prices were very competitive too, which of course was important to us. Louie arranged our installation to be completed by Luis, a true veteran. He and his partner did an excellent job and the carpet looks outstanding. Just as the installation was being completed, Louie stopped by the house to check out the completed work.
I am not saying I had a bad experience with Home Depot but I never talked to the same person twice and each time I called or went in the store, it was like starting over. Although I am sure Home Depot does a nice job, I never felt a real connection between the sales people, the people who do the measuring and the people who install the carpet. With Bixby Plaza and Louie, I was able to work with him one on one each step of the way. I could talk to him over the phone or just send a text when I wanted which at times is much, much easier. When I needed help and Louie was not available (only happened once) his co-​workers jumped in and anwered all my questions and gave me sound advice.
This was a wonderful experience but more important our carpet looks absolutely beautiful which is the most important. I would strongly recommend you give Louie and Bixby Plaza Carpet an opportunity to take care of your carpet and flooring needs.

I visited Bixby Plaza Carpets several times during my house remodel. Every time I went in I was greeted, not necessarily warmly, by three or four burly men sitting in their ‘cockpit’ in the middle of the store, who didn’t exactly jump out of their chairs to offer some help. Only once was I cordially received by Tom, who was very friendly but was obviously just an employee, not an owner. The other couple of times when Tom was not there I tried to ask the men in the middle some questions and they usually didn’t have any useful information to give me. Their prices seem to by on the high side and the most annoying part; you can only check out 3 samples at a time for a duration of 24 hours! Seriously? Who can make these kinds of decisions in 24 hours? I only wish I had that ability…

I try to support family-​owned businesses whenever possible, so I avoided going to the big-​box home improvement stores for my home’s extensive flooring job. I was lucky to be greeted by Tom Rice, a project manager there. He turned out to be a God-​send. I had been conflicted about doing wood floors again, or if I should go with some other hard surface. I had been misinformed by a lot of websites I had been doing research on about wearability and maintenance on a variety of materials… I wish I would have just talked to Tom from the beginning instead of wasting hours trying to become an expert myself. He helped me select just the right travertine and carpet for my house, and it looks amazing. I get compliments all the time on his custom design for my foyer. Bixby Plaza has a great selection and an unintimidating atmosphere. Check them out, and ask for Tom!