Crystal Blue Plumbing, Heating & Air

So we recently bought a house and with summer upon us, we wanted to make sure our AC system was going handle the heat. I was able to schedule an appointment quickly and easily with a few emails and a phone call. The girl who took my call, Angie i think, was extremely helpful and got me scheduled with no effort.
The tech, Jordan, showed up on time and was extremely courteous coming into our house. He asked me where everything was, and if it was ok for him to let himself in and out when he went to get tools. He ever put covers on his shoes, which was unexpected, but awesome. He quickly assessed my needs and why I had called them. He tested every aspect of my system, asked questions, and explained everything thoroughly. He had some recommendations, and explained why he was recommending each thing and what the benefit would be. He also gave us a quote to install an attic fan, and explained benefits of that vs. a whole house fan.
Overall, extremely happy with the company and their employees. Seriously guys, keep up the awesome work. I will definitely be calling you guys in the future!

Please do not use this company. Our pilot light went out on our water heater last week. The technician came out and stated we needed a thermal coupler on our water heater. So he put one in and we paid $ 289. A week later the pilot light went out again and the new technician stated we needed to replace our gas valve but that would be another $ 686 dollars or his recommendation would be to replace the entire water heater for another $ 1655. So approximately $ 2000 for a 50 gallon. I politely declined as I know I could get one for less money. I called Tim the owner for a refund on the thermal coupler. He was quite frankly rude and condescending and he refused a refund. Now I don’t know the water heater business however if I pay to fix my water heater it should be fixed right? I didn’t realize that you just guess what the problem is and then keep charging for parts until they decide you need a new water heater. I think most rational people would say that they made a mistake on the diagnosis of the problem and they will credit you back with what they assumed was the problem. Maybe they should have diagnosed the issue instead of guessing. If this is a common practice then I think the owner Tim should have been more patient and professional and explained it better.

The technician, Kevin, that came out when our water heater had a leak was very knowledgeable and answered all of our questions. He was efficient in replacing our broken water heater. We couldn’t have been happier with how quick they were able to come out, how great of a job they did. Thank you!

Although it was cold and wet and well after 6 pm by the time Michael was able to get to us for a routine heater check up, he did a thorough job including a detailed debriefing of his findings of potential issues with our 20+ year old system. We have just enrolled in the routine maintenance plan and will look forward to extending the life and performance of our systems with knowledgeable and professional technicians like Mike.

Fast arrival and quick quality service. Able to work around my schedule. Nice and friendly to deal with and competitive prices. Found the issues and handled them without any major concerns and gave good advice on how to prevent further problems. Thank you Sean the crystal blue teaam

I searched and searched and asked around the neighborhood for recommendations on a good plumbing outfit to install a new kitchen faucet. Crystal Blue Plumbing kept coming up so I called them. Angie answered and was most helpful in telling me about the company and giving me an estimate as to what it would cost. I didn’t set up an appointment at that time as I wanted to purchase the faucet before hand. I called back a couple of times and both times got their answering service which by the way, was great also. Picked up on just a couple of rings and was most helpful. An appointment was arranged and Sean showed up as promised, on time with a phone call first telling me he was on his way. Work was done in a professional manner in less than an hour and my total bill came to $ 153…what a great surprise! Great company that I will be sure to recommend.

I had a great experience with Kevin. He was very polite and efficient. My hot water heater went out and they were able to get it fixed. I am giving 4 stars instead of 5 because I had to call the water heater company myself to order the part that needed to be replaced.

I needed my faucet fixed and fast and these guys really came through for me. The technician was a great guy, who did great work, at a great price. Couldnt ask for any better service. Thank Crystal Blue!

Our water heater failed on a Saturday morning. A tech from Crystal Blue arrived by 4pm, assessed and contacted our home warranty company. He advised us of some code issues (our w/​h was 24 years old) and areas where the warranty company may provide partial or no coverage. And then they came back on Sunday and completed all of the work! Excellent quality and professionalism. Crystal Blue went above and beyond for us. We could not be happier!

Really happy we went with Crystal Blue Plumbing for our copper repipe. After getting the «can’t find your quote» runaround from 2 other companies during the estimate process, I called just one more. And I’m glad I did. Quote was delivered on time. Price was great. Communication was good during the entire process. Everyone on the team is courteous, professional, and friendly. The job came together ahead of schedule and our rusty water is all gone. If you need a plumber, call these guys.

This company has an ad running regularly on tv that states that they «serve Sacramento and surrounding areas.» This is completely FALSE. I live in Elk Grove, the 1^st city south of Sacramento, in Sacramento County. I needed my entire air conditioner and furnace replaced. I called them and they said that they do not cover Elk Grove. I told them that they should state this in their ad, because they placed these ads on tv stations that cover Sacramento, Stockton and Modesto. They said that they would think about it. Seems they didn’t. Their operator did tell me that because their ad reaches so far south that they have gotten many calls from these areas, only to have potential customers discover that the ads are LIES.

Our home warranty recommended Crystal Blue plumbing for our water heater not heating up first thing in the morning. The first plumber arrived same day, he turned up the thermostat and told me if problem continues to call. Next morning still had the problem. Kevin a different plumber same company arrived that evening and was very thorough in testing the lines to showers, thermostat etc. He noticed a crack starting and immediately turned off water heater. Due to sediment forming on bottom of tank it caused the thermostat to give wrong temp after sitting all night. He replaced water heater as soon as approval was given by warranty co. the following morning. Kevin was very courteous and did a very good clean job and also provided instructions. I would recommend Kevin to my friends.

This is a 5 star company! Had a flood in my kitchen yesterday and needed water valves replaced do I could get water on turned back to the house! Sean was very fast and prompt during the busy season ! Very reasonable prices and had valves in truck stock!
Will use them in the future!

Complete back up in my whole house, both toilets out of service and Crystal Blue had someone at my house within an hour of me calling. Sean was awesome. So knowledgeable and took time to explain what was happening in my system and how to maximize my plumbing capabilities in various ways until I can afford to do the big repair that will solve the problem permanently. Will certainly use him again, as well as First American Home Buyer’s Warranty who sent him.

Hottest week of the summer so far, and dealing with a nightmare with the home warranty company and another contractor. I didn’t trust what the other contractor told me, and it was going to be over a week before they could fix the problem they diagnosed. Crystal Blue sent Jordan out the next day! He diagnosed the problem (thousands cheaper than the other contractor), and had it fixed that day. No waiting on parts, no missed appointments. Jordan was knowledgeable, efficient, and respectful. Crystal Blue now has a customer for life!

We discovered a leak in our main water pipe on saturday night & Tim came out 1^st thing Sunday morning to repair. Very nice guy, professional & quick to repair. HIghly recommend. Will definitely use this company again.

Had a main line back-​up on a Saturday. Tech was out here within an hour. Quickly identified the problem, did some digging, found our 2-​way clean out, and got the job done. He was here for about an hour. Cost us nearly five hundred. We were thrilled that it was accomplished quickly, but wished it wasn’t an emergency situation so we could have gotten a more reasonable price. Website advertizes $ 99 accessible drain clearing. Once ours was located, it was still $ 225 to do the drain clearing. We had already paid a base premium for Saturday service, so I felt a bit taken on this part, especially since I specifically asked about the $ 99 deal. Tech was efficient and friendly.

Fantastic company! Used them 2 times and both were perfect. Showed up promptly, explained problem, gave an estimate and completed the work. I would use them again. In fact they are now my preferred plumber and heating specialist.

Called them for work to replace a water heater at a rental property. Very nice and professional. I gave them specifications of what I needed including a quote before anything was installed. It took me almost 25 min to get approval from the owner and the tech waited at the house for me to get it. Everything was completed the same day I called. All of my needs were met. I would recommend using this company. Thank you for the quick and efficient service!!!

Daughters A/​C went out…
Crystal Blue was out the very next morning… early…
system shot… I could see that… it was old…15+ years… abused…
Replaced compressor… fair price… quick service…
Service repairman Dwain worked fast and efficient…
He took the time to explain every question I had…
I can be difficult at times and trying… lol…
Would I have them do work again… YOU BET…
Tell’m the Weasel sent
Weasel…