Ulta

The staff here is unfriendly and like another person said, they sure make you feel like you’re an inconvenience. There was a lady that clearly needed help finding a foundation and no one helped her, so I did and the staff did not seem happy that we were taking our time (5 min before closing time) and they were trying to get us out of there. No matter what time it is, specially if customers are nice, you should be willing to do your job and do it well. Sadly, this is the closest one to me and that’s the only reason I return to this location. Step it up people!

Shopping here is painful. The staff here will be sure to let you know that your presence as a customer is inconvenient to them. Needless to say I won’t be shopping here again.

I don’t know about the other locations but the Longmont location keeps your sales tax if you return an online order. The rude manager states it’s because the warehouse where it’s shipped from has different sales tax than Longmont. This is fine except they should be refunding someone what they were charged. The manager also states that if you want reimbursed what you paid, then go return it by mail. I guess the Ulta website shouldn’t state that returns are easy and just simply take it to a store for an easy and full refund. Also, forget going there in the morning because as several women found out yesterday, they only have one employee until 12:00. I was glad to see them all walk out and take their business to someone else because Daisy and her manager clearly didn’t care about any of us.

I’m SO upset right now I could cry. I went in last night for a root touch-​up and touch-​up to my Pravana blue as well as a haircut. To be honest, the haircut is AWESOME. But, I spent two-​and-​a-​half hours in the chair and this morning when I went to brush my hair, noticed that I have as much grey in my hair as I had when I walked in. I fly out of town tomorrow to see family whom I haven’t seen in about 10 years and spent one of my last evenings at home sitting in a salon chair, time that was completely wasted. Today, I’m sitting at home with color in my hair again trying to fix what I paid $ 200 for last night!!! The cut was phenomenal. I have no fault with that. But at this point, what it boils down to is I spent two and a half hours and $ 200 for what is basically just a haircut.
This is the second time I went to Ulta and had a bad experience. The first, I had signed up for the exact same service on line, and the stylist (I won’t name names as she was very nice) did my blue root touch-​up, cut my hair, and was ready to send me on my way without ever TOUCHING the obvious grey in my brown hair; she didn’t even ask about it. That should have been my first clue. But I gave them the benefit of the doubt, they fixed the brown (after spending an additional hour in the chair because it had all been done in the wrong order)
and gave them a second shot thinking that maybe there’d been a glitch when I scheduled with them on line and that the fact that I needed BOTH colors done to fix roots wasn’t clear, though, in hindsight, I think that should have been self-​evident!!! WHY would I go in just to have one color touched up and not the other when clearly ALL of my hair needed to be colored?!
I called this morning and spoke to someone who works there about the issue. I didn’t get angry, but explained that I’m leaving town to take care of an ill parent and am not sure when I’ll return. I was told that of course they would make it right, that «sometimes these things just happen», and that if I came in within the next two weeks, they’d fix. But I’m not sure I“ll be back within that time frame, and that doesn’t change the fact that I’m now doing my own hair that I JUST PAID THEM $ 200 TO DO FOR ME!!!
Buyer beware. Learn from my mistake and CHECK YOUR HAIR BEFORE YOU LEAVE. ALL of it; not just the parts near your face. I’m so upset I’m not even sure I want to go back and have them ‘fix’ it. Thinking of calling it a $ 200 dollar lesson and keep reminding myself it’s just hair… right?

My beloved babyliss Ferrari Voltare V2 blow dryer died and I was desperate for a replacement but didn’t want to spend several hundred on that same blow dryer again so I went to this store in hopes of finding a comparable blow dryer for less money. I found a 20% off coupon online and was chatting with the front end staff about using this coupon towards a babyliss nano titanium blow dryer priced at $ 139.99. The store manager barged into our conversation and she was so unbelievably rude that I really just couldn’t bring myself to give them my business so I left. I drove a few blocks down the street to bed bath and beyond, found the SAME blow dryer priced at $ 89.99, they accepted my 20% off coupon and I left spending only $ 77 for the same blow dryer and received much better customer service. I guess I should thank that rude store manager, her condescending attitude just saved me $ 70 bucks!

I made a special trip to see if I liked an advertised Lipstick Queen lipstick. There were no testers so I was not going to spend 40 — 50 $ on a product I could not try. I decided to use a coupon on a 24 $ gold shine lipstick by Lipstick Queen, which also did not have a tester. At checkout I was told that the coupon was not good for that product because it was a prestige product. I would have had to go on line beforehand to know that Lipstick Queen is a prestige product. This is my last wasted trip to Ulta. CUSTOMER SERVICE ULTA!!!

I’m waiting for this ULTA to open, so I can call them during their bank-​like hours, to let them know they’ve infringed on my rights as a person… They signed me up for a subscription with Glamour magazine! And I specifically SAID NO TY. The cashier was terrible too. She was horribly inarticulate and borderline lazy. I had to sort through her BS to find out she was actually trying to get me to sign up for a magazine subscription. Then when I told her «NO» she looked offended? Maybe she had already assumed I’d say yes — and instead of caring to correct it — she just frowned instead? (IE Lazy) Get a grip lady, just because I’m friendly and well versed in dealing w/​people less socially capable doesn’t mean that I’m dumb. Thanks for thinking so, you plain faced, butchy type person! I’ll be speaking w/​the manager because really this infringes on my rights to my personal information.

1^st time to come in and I wasn’t sure what to expect. I pictured this being like one huge Clinique counter where the salespeople make recommendations and help you choose things, etc. I was welcomed as soon as I walked in (plus). I wandered around for awhile and it appeared that the employees were busy putting on make up. That’s ok. I eventually went up to the front counter and asked them for what I was looking for. The associate took me right to the items. They seem to have a good knowledge of the products but are not as quick to offer help until you ask. Personally I don’t like it when salespeople are pesky but it would have been nice for someone to check on me. I left with what I wanted so I’m satisfied.