Sears Auto Center

The good news is; this place is closing down soon. The bad news is– I’ll have to drive to Thornton to shop for Craftsman tools. Sears is closing some under-​performing locations. I can save you millions of dollars: Fire whomever is running this store. The autocenter is understaffed. Your online inventory is inaccurate. Really? You guys INVENTED retailing in the US and everybody from WalMart to Bob’s Hardware has kicked your butt. According to your website, you were out of stock on marine batteries. Since NO ONE ever answered your phones, I drove the two miles to your store to try to order a battery. No, I do NOT want to drive to Thornton to buy one. When I entered the auto center, there were THREE in stock. But there wasn’t a single employee in the auto center. I waited for 20 minutes. I eventually dragged an 87 pound battery to a different department so I could buy this thing and get out of there. OF course your store was under-​performing; it was mismanaged. If the rest of your business is run like this; I think you’ll be closing more stores. Lots more.

They are closing this store, sears said in the news.
About time too. Its hard to think a place this bad could stay alive.
Glad to hear them go, horrible service.

To whom it may concern: Your auto center in Longmont, Co really, really sucks. Three times in a row I have been in there, and three times in a row I have dealt with incompetence and hassles. The only reason I come back is the batteries are under warranty (which is no longer an issue because I just bought somewhere else) and I have a misguided sense of loyalty after working there for the better part of 10 years (high school and college) — but that has also been burned up by this last visit. Congratulations, you have gotten the last dime you’re going to get from me, and for that I am thankful.
For reference: in August 2006 it took over an hour to get someone to sell me a battery for my SUV. I knew exactly what I needed and just wanted to ring it up, but someone was at lunch and someone else was with another customer. The manager on duty was no help and no one from other departments could help.
In January 2011 I went in to get a battery for my wife’s car. This time, someone had called in sick and the only person who knew what to do was at lunch. So — 2 hours wasted standing in a line of about 30 people waiting for batteries.
Finally, today, the battery bought in 2006 died. It’s a 100 month battery so it has about 40% of the warranty left, which should save me about $ 40 on the new one. Only problem is, the person in 2006 who sold me the original battery never entered it in the system, so despite the fact that the date code on the battery clearly said it made in July 2006, the ‘sales’ man could (really means would) not prorate the new battery. He could find my wife’s car, he could find my car I sold in 2003, but not the SUV from 2006. He was completely unwilling to do anything to find me a compromise, and I was out of patience, so I took my money elsewhere. Now, with no Sears warranty to being me back, I will never darken their door again.
I just wish there was something less than 1 star I could give them, because they have earned it.

I’ve signed up with Unilocal because I feel so passionate about writing a review for Sears in Longmont…
I recently purchased new tires for my 3 year old car. I’ve been back to Sears 3 more times since then because they weren’t correctly installed. 4 trips in 2 days!
I’m not a car person, so I may not describe this perfectly, but they did not install the weights correctly — 2 slipped and caused my car to vibrate like crazy. The first time I brought the car back (for this issue) I was told that the vibration was caused by an ice chunk near one of my tires. The second time I went back, because removing the ice chunk did nothing, they told me a weight had slipped and I have a bent wheel. So, supposedly they fixed the weight and balanced the bent wheel to the best of their ability and sent me on my way. The problem was not fixed. Still vibrating all over the road.
Next, I took the car to the Westminster Sears because I just didn’t trust the Longmont guys any longer and I couldn’t seem to get the Longmont manager on the phone. Turns out, the Longmont Service Manager walked off of the job 2 weeks ago and they haven’t heard from him since. Not a good sign.
The Westminster guys did take two visits to completely correct all of the issues, but in the end, did solve the problem. The weights Longmont had installed weren’t done correctly and one of the tires wasn’t balanced correctly either. Westminster had to redo everything. AND Westminster let me know that my «bent» wheel — which they showed me — isn’t really that bent and balances just fine. According to the mechanic, it would be a waste of money to replace.
Moral of the story — Sears Auto Center in Longmont is not to be trusted.