Einstein Bros Bagels

This place is a joke. I used to live in boulder and went to the location there every morning. The Longmont location is absolutely terrible. The staff are nice enough but I blame upper management. I used to always buy the iced coffee in Boulder but when I went to get it here they gave me a cup for the self serve and when I filled it up I immediately noticed the coffee was clear with a slight brown color… It wasn’t iced coffee it was coffee flavored water. I asked the staff and they apologized and went to make another batch. I watched them make it and they literally just brew regular coffee over ice so you get this disgusting liquid that’s roughly 25% coffee and 75% water. Then once that melts they just keep adding ice. It was the same disgusting liquid so I just asked for my money back. How the hell do they expect people to spend money on that nastiness? I’ve also tried to buy the pastries (I gave up on the bagels because they’re ALWAYS burnt and dry) the cashier was like «uhhh actually I wouldn’t buy those. They’ve been there all week. We should probably throw them out.»… Uh well thanks for the heads up but Ew. In the beginning I called their customer service line in hopes that this place would turn itself around so that I didn’t have to drive all the to boulder but they’ve made no efforts to change. Whoever is in charge of einsteins needs to shut this dump down because it is ruining the brands reputation. That or send the boulder employees to Longmont for a week and put these idiots through bagel boot camp.

Staff was very rude threw my sandwiches together they were a mess had to reassemble when I got home what’s the point of having someone make you food if u have to fix it ?!

Customer service is seriously lacking, high school kids with no ethic and gave the impression we were bothering them. Food is ok as long as you’re only there for a bagel and coffee, no more. Selection of bagels was lacking and only one pot of coffee was available.

If you eat at this location you must have money to burn because your food will be burned as well and no one will care!

Only reason I go here is for the bulk bagels and because it’s close. Service is slow and orders are usually wrong. Coffee is usually out on weekends, food served cold quite often and the staff always seems disorganized. Who ever owns this place is letting it run just on the name alone. Get more involved please. Shame really, other franchises are run better.

Food is decent. I go there in the mornings and they are incredibly slow. They can’t clear a line that’s practically out the door in under half an hour.

This place is horrible. Don’t ever go here go buy bagels at the two grocery stores down the street.

While in Longmont several times a year, we always make it to this location. The service is great and the coffee is hot.
We love grabbing a box of bagels and cream cheese for the family. Not need for anyone to make breakfast.
I recommend you give them a try.

Fine bagels, bad customer service. Don’t ask me if I want a receipt like it’s optional if I will then need that receipt to get you to replace a screwed up order.
I just staying for the weekend and it was the closest place to the hotel. I asked for a bacon, egg, and cheese sandwich on a plain bagel. I got no bacon and it was on a cheese bagel. Of course not noticed until I had left. Not that big a deal, but annoying none the less.
So I go back the next day expecting the same level of service as a Starbucks, which will happily re-​make a botched drink the next day with no receipt. Instead I was offered the senior discount of 50 cents off. And then he asked me if I wanted my receipt.
If your policy is that a receipt is necessary to get adequate customer service, then don’t make taking the receipt optional.

Decent coffee, pipping hot like I like it.
OhEMgeeeeeeeeeeeeee the green chile bagel is the
! I have a green chile obsession when I go to Colorado and I love bagels so this combo is just perfection. Yum Yum