Chase Bank

The woman at this branch with the curly gray hair is one of the rudest Chase employees I’ve ever dealt with. I guess I was spoiled with Chase in AZ, after dealing with two Chase Banks in Colorado I’m about to move my accounts to a different bank because of the poor customer service.
All we did was go in and inquire about safe deposit boxes. The way this woman spoke to us you would have thought we were street rats. After our lease is up for one that we got in Gunbarrel, which is a whole other story in rudness and incompetence, we will not be renewing our contract. Chase in and around the Longmont/​Boulder area is horrible.

I do most of my serious banking at another branch; but I LOVE the ATMs! No longer do I need deposit slips or envelopes. I can also track my deposits online, as well as pay bills and transfer funds. Yes, they are a huge bank, and sometimes the multitude of fees seems cheesy. But, for someone like me, who has both personal and business accounts; and has a need for a variety of services, such as overseas wire transfers; Chase works great for me.

When I first started banking with Chase I thought they were the best place around, but as time has progressed they have steadily grown worse.
Let’s talk about what they do right first. You can open an interest bearing checking account that has no fees as long as you have one direct deposit a month. At other banks you need a large sum of money to start generating interest. They also have an in house financial adviser, so you can actually meet the person that you’ll be working with face to face.
Now what have they done to lose 3 stars?
First off, their attitude toward you seems in direct correlation to the amount of money in your account. Large balance and you are their favorite customer, small balance and they really could care less. For that they lose a star.
When you withdraw or deposit foreign currency they charge you a 3% fee on the total withdrawn or deposited, but the tellers don’t know of this. It took me over 2 hours of calling and finally calling the corporate headquarters for them to actually acknowledge this fee. To make it even better, there is no way to avoid this fee, so you always lose money with Chase. They lose 2 stars here, 1 for not knowing their policies and 1 for skimming off the top of my hard earned money.