Ann Taylor

Beautiful store but the most rude two women I have ever met! They both think they are worth a million dollars but work retail maybe remind them of that, «They are retail clerks!» I had money to spend but was in work out clothes and I was like dirt the others dressed nicely had all their attention. I then made it obvious that I needed assistance and to my unbelief I was more of a nuisance. Maybe Julia Roberts from pretty woman should have walked in that store and said, «you work on commission?, oh well and flash the bags from another retailer! Be friendly is the advice to them and treat everyone equal!!! Won’t be back.

I was a little nervous from the other reviews, but I found the staff here to be helpful. This location has a lot of suiting, which was great for me. Lots of styles, colors and sizes. Good sale and clearance section too. Only complaint was that online and in Ann Taylor promotions it said it would be 60% off sale in stores and online, but in the store was 50% off. Not a huge deal but made me wish I had ordered online instead.

My mother-​in-​law came out to visit and she wanted to do a little shopping while she was in town. She’s from a really small town in North Dakota.
I was totally stoked that there was a sale. I love their stuff. When I walked in, I noticed that the employees here were not overly friendly right away. It made my mother-​in-​law feel awkward because they never came over and asked if we needed help. I would have to say they were a little standoffish. She said it made her feel like Julia Roberts in «Pretty Woman». Her words, not mine. Maybe because she was in gym attire? I don’t know.
It was rather annoying to me. I have been in high end stores and they don’t normally act like that. I do enjoy being left alone when I am shopping, and I hate it when they come over every two seconds to see if you needed anything. But at the same time, I feel like you should always greet the customer at least once.
Once I grabbed a few things off the rack, I was finally asked if I needed a room. I guess they want to ensure that you may potentially purchase something before they waste their time trying to help you. They must be really busy standing there…
Will I come again? Probably not. I live in Longmeadow, and this store would be really convenient for me. We have to dress in business casual at work and I love Ann Taylor, I am also a shopaholic. But I will take my business elsewhere, a place where it isn’t such a burden when it comes to helping their customers.

I buy most of my clothes @ AT but this particular branch has the worst sales staff. Unlike other ATs, they do not check on you, they are usually talking amongst themselves & overall they are not paying attention to the customers.