Sleepy’s

To Whom It May Concerns:
I brought a queen size bed set from Sleepy’s. Here now are the many things wrong with this purchase;
1: The salesman I was dealing with gave me a higher price than what was on their website. Had I not went into the site to review the mattress again to make sure it was the one I wanted I would have never known he was over charging me over $ 200 more!
2: The men who came to install the bed were contracted 3^rd party workers who rushed the job and put the frame backwards, never used the proper tools to screw the bolts in tight.
3: The mattress started to bubble up instead of a smooth firm surface I had a lump. When I exchanged the defective mattress (even the actual sleepy’s employee could tell the mattress was no good) Sleepy’s thought I should have to pay additional delivery monies to have them fix the problem. Only after standing my ground and demanding they honor their product did they waive the charge.
4: After only 4 months the bolts started to fall off, and the replacement mattress started to bubble again. Sleepy’s did send actual employees to fix the bolt problem. That’s when I found about the frame being backwards. They tightened the blots, and put the frame in the correct position. I then called about the mattress and was told the «Mattress Marshall» would have to evaluate the condition and determine if there was a problem and I would have to wait for a call.
5: I got a message from the «Mattress Marshall» I called back and left a day and time I would be home and available. It took over four days for a response «Mattress Marshall» who’s attitude was most unpleasant, it seems I had to accommodate him and his schedule, which meant he would not be in my area again for another two weeks. Basically what he was saying was I’ll get when I can and you can just wait.
6: I was informed by Sleepy’s that if it found that there was a problem with the mattress I would be able to get another one, but I would have to pay $ 100.000 delivery fee for the privilege of doing so.
7: Last night March 25^th 2014 the wheel popped off as I was moving the bed to clean underneath it! I called today March 27^th 2014 and once again Sleep’s instead making thing right has tried to nickel and dime me into paying a delivery charge (from $ 99.95 to $ 49.95 discounted as a favor) in order to send a new one and install it or they could UPS it and I could remove my heavy queens size bed and box spring, undo the frame and put the new on up myself.
8: Bottom line Sleepy’s sells defective and questionable merchandise to area where the area is low to mid income, Black, Hispanic, any every other minority EXCEPT predominantly white neighborhoods. It is my minorities complain less about poor preforming products than white customers. In fact, they do not even mention in their ad’s or on a sales call that they do not own a single warehouse, all of their merchandise is handled by third party vendors. This means Sleepy’s is and has accepted that the minimum of quality control has and is done, almost guaranteeing that at least half of what they sell will have to be replaced, at least in the low-​mid income minority neighborhoods, which must be fine for them because they do not assume most minorities will know better, and more importantly their rights to excellent customer service. I was brought up in a time when companies stood by their product regardless of race, color, religion etc.

I made my purchase at Sleepy’s on Jan. 3, 2013. Moving into a new place is expensive so I went in with a budget in mind. Joe Marinelli asked me the budget upfront and showed me what I was looking for within that budget. I am very indecisive but I was able to take my time without feeling like I was being pushed into making a decision right away. I ended up going a little over budget only because as I continued to describe what I wanted, Joe showed me exactly what I was looking for. I walked away with my first memory foam mattress which is the best purchase I’ve ever made. It was on clearance, and Joe still managed to get me an even better deal since he knew I was going over budget. I still owe him a coffee for that.
Overall thoughts: knowledge, professional and friendly. Extremely satisfied.

I am one of the most indecisive and picky people I know.
I think I must have spent around 3 hours in the store to decide on a best that I would love for the next 10 years, especially as a 20-​something looking to get the best deal for my money. Joe was very patient with me while I wandered from bed to bed and gave me the best deal possible. I learned a lot about buying my first bed (a sort of Buying A Bed 101 course), and I had a great experience. Scheduling delivery was easy, and he was very accommodating and on top of all the moving pieces needed to make sure that I enjoyed my first shopping experience thoroughly! I totally felt that I could put my trust in Joe to get both a great value and great service. Overall, a really pleasant and fun experience, which is something that can’t be said for a lot of places that sell mattresses.
I’d highly recommend Joe and this showroom to any of my friends.

My significant other and I were looking for a replacement mattress from Sleepy’s because our other mattress had some issues, so since we were still under warranty and were approved we decided to go into the Long Island City’s Location.
The minute we entered the warehouse;Joe greeted us and totally made us feel welcomed. I showed him the paperwork, and not for one second did he makes us feel that he didn’t want to help us. The reason I am saying this is because, prior to even starting the warranty process we went to another sleepy’s location, and the sales associate barely looked interested and didn’t even want to help; when he realized we weren’t buying a mattress at that time.
Joe on the other hand understood exactly what we were looking for and had all the patience in the world. He had great chemistry with us, and we felt as if he was a long time friend. He wasn’t pushy and didn’t try to oversell, and that was great.
We are totally happy with our selection, and can’t waiting to have our mattress delivered tomorrow, October 26, 2012… =)
I definitely recommend this location 100x Please ask for Joe, and your shopping experience will be the best!!!
Joe if you read this remember its the 49ers/​Giants Fan — Anthony & Shara. Anthony will pay you a visit soon…
Thank You!!!

Great experience! Ask for Joe. He is great.

GREAT PLACE! SUPER HELPFUL! GREAT selection and prices! and Joe (the salesman) is the man! He definitely tries to hook you up with the best deal possible!
Definitely come in and check them out if you’re in the market for a new mattress

If you’re looking for a new mattress you may want to try here first. This is a Sleepy’s «OUTLET» and the prices here are great! You will also find tons of luxury brand names for ¼ the price! We had no idea this place existed but are so happy we (accidentally) found it.
My husband and I were looking for a king Chattam & Wells to replace our old full one. We called & checked several stores and could not find this brand anywhere. Originally, we were told Sleepy’s no longer carried this brand, as the mattress was discontinued and was «sold out» everywhere. Not so! The Sleepy’s store on Van Dam Street not only had the mattress brand we wanted, we were also able to lay on it. The best part, it was marked «clearance» so the price was unbelievable!!!
We also received great customer service. And there was no pressure to buy anything. The sales people actually did their best to help us keep our total price down (Joe, Charles, Eric). Plus, our mattress is being delivered in the evening so I won’t have to take off work to receive it.
Overall, you will not beat the prices in this location. In the back of this store (looks like a warehouse) are a ton of clearance mattresses & box springs at great prices. Even many of the hard-​to-​find «high end» mattresses are marked «clearance» and are being sold at significantly lower prices here too.
The only advice I can give when buying a mattress, like anything, is to know exactly what you want and how much you can spend. Research everything. This makes it difficult for any sales person to pressure/​convince you into buying something you don’t really want or can’t afford. Hope this helps. Happy mattress hunting!

Marlon is THE man to help anyone select a quality mattress at a good price. The selection here cannot be beat and Marlon’s honest approach and no pressure style of educating consumers is a refreshing change from the used car sales techniques you find most places. He made sure I chose the right firmness and finish and gave good advice on the benefits of an extended warranty. This review might sound over the top but this guy really goes the extra mile.