Public Storage

We chose this particular storage because of the good signing offer and because of how close it was to our apartment. 2 years ago, it was open until 8… then the rate increased but their hours cut back to 7pm… which is cutting it close if we need to get something after work (we work in Manhattan) and it’s a good distance from the subway. Now they close at 6pm, which makes it impossible to ever get there except on weekends and even then good luck finding parking or a trolley.
What really pissed me off is that we were never notified of any changes. Changing hours of operation especially for a storage unit is important.

Shivonne helped what could have been a nightmare scenario for us turn into a reasonable one! Thanks, Shivonne! — A Free Bird Organization

Aliza made it super easy for me when I needed to store my furniture. She gave me a tour of the place and set everything up in a jiffy. She was even so kind to give me the 1^st month for just a dollar. The best part is that she remembered me when I was moving out. She must see 100 of people a month but she remembered that she checked me in and was so helpful and kind that I just had to write this review about her. Please say hello when ever you are ther. I highly recommend this place and especially ask for Aliza!!!

and yet again they increased my monthly fee. No improvement of service or change of plan. Classic bait and switch.

My experience at this storage has been the absolute worst, and I can’t wait to get out. Over the last year, there has been two rate hikes, and they keep changing their hours to close earlier and earlier (5:30pm? Who even gets out of work early enough during the week to get there before this?). It’s bad enough that we have to climb up a rolling staircase to get to our unit– I understand that that’s not unheard of in NYC. But all their rolling staircases and dollies are half broken, creaking along and generally unsafe. The unit itself is a joke– we’re paying for «approximately» 4×10 but it’s actually 4×7 which is a HUGE difference but it was the only unit available when we showed up with a UHaul with all of my belongings, so we had no choice. And there is a pipe running through the center of it so you have to duck under that to get anything inside. The employees are pleasant enough but the company generally has been so inconsiderate to their clients that I’m suspecting they’re attempting bankruptcy. When we started there 2 years ago, they closed at 7, their rates were acceptable, and there was a parking lot with a loading dock. Since then, the parking lot has been permanently under construction, there is no loading dock, there is nowhere to park, the rates are ridiculous, and the hours are unacceptable. Steer clear.

Very bad, don’t go near them. They have the worst reputation. cheat people. Very bad service.

My dad passed away suddenly in September and I needed storage ASAP. I picked this place as it was close to my apartment. Fazie was terrific, professional and kind. The process was so easy thanks to her, and that’s what I really needed at the time, due to my circumstances.

The 1 $/​first month offer ends up costing 40 – 60 $/​first month, followed by very costly-​over priced monthly charges and fees.
The place is clean and the staff is professional, but they will do their job by ripping you off.

So moving from Astoria to the Bronx was among an assortment of miserable experiences in 2014. I only had one person helping me, and he had his own moving to deal with. So when the movers, who I’ll Unilocal separately, did an excellent job compounded with frontman Devon making the storage a smooth experience. I was elated.
Who wants to pay for storage. So I like many I am planning to get in there and get rid of stuff soon. Haven’t started that process yet in the last four months. And the other day, I had to get my suit. Realized I didn’t have any materials to open or repackage my stuff, so I’ll figure something else out. But while I was in there I realized that my stuff had less dust on it in four months, than the stuff at home gets on it after a week. I must discover their secret.

Storage is basically storage, but this place is dishonest in the worst way. Whatever rate you sign up for is not guranteed. In fact, after 3 months they are likely to raise your rate an unlimited amount– mine when up 20%. And, of course, nobody wants to go thru the hassle of moving stuff again so you are basically trapped. I spoke to both the company and property, both of whom essentially shrugged and told me to read the fine print. All in all, a very disappointing experience.

Couldn’t have had a better experience. They called me the day after I made the reservation online to confirm they would be waiting for me, and even offered to do whatever they could if we were running late driving up from DC. Upon arrival, both Chris and Fazie were extremely friendly and helpful. Chris showed us the unit, explained everything, and got us all set up in no time. Loading dock is easy to access, even backing in a 14′ moving truck. Highly recommend.

I never knew such a great experience could take place at a storage unit. Even from reserving online and then receiving a call to set up an appointment, makes you feel like someone is paying attention. Chris A was extremely helpful and provided amazing customer service. My original storage unit was too small and on move day I had to upgrade to a bigger unit, as they were closing. Chris and the entire staff made it no problem and helped me right away. I’m really impressed and happy this is where I am storing my things. Highly recommend it.