Tire Trax

I got a deal on groupon for this place and I was very satisfied with their customer service. Walter helped me with my car and walked me through the whole process. He gave me good prices to fix other issues my car had and made sure i was satisfied and understood the importance of the issues and my safety. He gave me great advice on insurance and even on what cars to buy for the future. I definitely recommend going to Walter he is awesome!

Ugh! I just left Coast Auto Care after having the WORST experience. I’ve been a customer for several years. I’ve remained loyal to this location (previously known as Tire Trax) due to the outstanding and timely service I’ve received from James D. who takes excellent care of customers. I came in today to complete the services James recommended during my last visit. I knew James wouldn’t be in today, but decided to go in anyways as it worked best for my schedule.
I spoke with a gentleman named Walter who started off polite and responsive to my needs. We had a good interaction during our initial conversation and he was flexible on the price of the services I needed. He advised me that they were not very busy, but he expected it to pick up later in the afternoon. He quoted me a 90 minute wait for my vehicle to be ready to go. That was reasonable to me and advised Walter that I would remain on-​site while waiting.
I sat outside for about 25 minutes while on the phone and noticed during that entire span of time that my car was untouched by any of the staff. This definitely caught my attention, but I didn’t want to make an issue of it. After I ended my call, I went inside to watch tv and continue waiting. After 90 minutes came and went, I went over to ask Walter for a status update (If James were working, he would have already updated me twice regarding the status of the service and how much longer my vehicle would be until it was ready).
Upon approaching the desk, I noticed Walter was eating and visiting with his mother who had come by to see him. I stood there waiting for several minutes while they finished speaking and while Walter assisted another customer who came over after I was already standing there (I can only assume he did this as he knew why I was waiting). Walter made 2 trips to the service bays before finally addressing me (without making eye contact) to advise that it would be another 30 minutes as they did not have the fluid my car needed and that the «guys needed to take their lunch». With a look of frustration on my face and shaking my head, I return to the seating area to wait for my vehicle.
40 minutes later I approach the desk to check again on the status of my vehicle. Walter avoids eye contact, assists another customer on the phone and one in person before he and advises me it will be another 5 – 10 minutes as they wrap it up. I return the the waiting area again fuming from the unbelievably poor level of service and utter disrespect that Walter demonstrated. Coming from James who goes above and beyond every time to Walter who acts as if I’m not a paying customer who should be kept fully abreast of my vehicle’s status and estimated time of completion (without asking) — I’m just confused and becoming angry.
15 minutes later, Walter calls out my name and advises that my vehicle is ready. I approach the desk and Walter asks me what form of payment I will be using. I advise him credit and ask him if he can extend an additional discount given the fact that he did not even come close to meeting his original time and estimate and did not keep me advised of the situation. He advised me that I had already received enough of a discount. I advised him that the his level of service was poor and that he should have been the one to keep me updated on the progress of my vehicle. I advised him that I would take this issue up with James and the owner.
After paying for the service, I walk out to get in my vehicle and a mechanic stops me and asks me to wait as they have been unable to clear the Check Engine light. I find this odd as my Check Engine light was not on when I initially came in for service. He advises that it came on due to the movement of the car during service and that the device he’s using is freezing up. After waiting another 15 minutes while standing outside of the service bay, another mechanic arrives and is able to clear the Check Engine light. While waiting, Walter comes over to view the situation, but says nothing and returns to the desk.
As far as I’m concerned, I will NOT be returning to Coast Auto for any services until the manager or owner addresses the issues I’ve raised and makes full amends for the time wasted and frustration/​anger experienced. I’ve never had such terrible service at Coast Auto, Tire Trax or any car repair place EVER! I now wish I would have waited until James was there and avoided interacting with Walter who demonstrated a clear lack of professionalism, lack of concern for the needs/​expectations of customers, and an overall disrespectful demeanor.

My brother takes his car to tire traxx and always gets a good service.

Tire Trax lets me relax about car maintenance and repairs. No matter what I need, I know I can trust them. Bought used car. Wife said brakes make noise, needs pads. Tire Trax said brakes pads are new, just need to seat in. A mechanic you trust is a rare and wonderful thing.

Super fast service and gave me a great price for the tires I needed. However, I passed out on the couch with my dog, so I was there a little longer.
Also the gave me:
–Free tire rotation
–If any problems with the tires (i.e. hole and etc) they will fix it for free. Which is a bonus!

great tire places, good quality workers, nice staff, good communication, I get all my tire needs handled at tire trax, check out 4^th street TT same thing different location

Super nice guys and great prices on tires

I brought in my Nissan Sentra this morning for a 60,000 mile service and a new battery. Art, the manager, was very polite and helpful. He explained everything that was going to be done and why and he patiently answered all of my questions. My car was ready before the promised time and it cost me much less than the price quoted by the dealership. Thanks guys!

Drove my 07 Civic in for an oil change and AC service and it came out on a tow truck.
Tech shorted out the ECU in my car and it had to be replaced by Honda. Tire Trax would not pay the bill or the cost of a rental but they acknowledge that I drove in with a perfectly working car.
Stay away from this place and warn your friends…
If anything, Slava, the manager was a polite person.

I needed to get an alignment because my car was pulling hard to the left. I called and asked for a quote, and I was quoted $ 60. So I took it to them and the guy tells me its gonna take 45 minutes. One hr into the waiting, the guy tells me that my cars alignment is so bad, that they need to «shim» whatever that means my car. an extra $ 40. basically upselling me. 2 hrs later, my alignment is done and I drive away with it pulling hard to the right! So I call the guy from home and I say the car is pulling to the right now! and he says its pulling to the right because the roads in long beach have a tendency to make your car pull to the right. WTF! I figure since my car was pulling hard to the left for so long. maybe my tires were worn on that side and I tell the guy that I will give it a few days to see if it gets better. after a week of driving, the car is pulling so hard to the right I cant take my hands off the wheel. so I go back to Tire Trax to get this fixed. after another TWO hours of waiting, and they apparently fixed the problem. the guy tells me that on the computer, alignment is perfect. but I may need a rotation and I bought my tires from another place. they do the rotation for free. so after getting my tires rotated, the alignment is still not right, pulling to the right. SO, I take my car back for a 3^rd try. After another 2 hrs of waiting, I am told that my car is good to go. The guy takes me around the block to show me, but not once did he let his hands off the wheel to see if it pulls either way! So I take the car home, and it still pulls to the right. I dont know how difficult it is to do an alignment, but after 3 times I think theyd be able to fix it! These guys are very incompetent at what they do. I dont like places that take advantage of people and dont do the job they are supposed to do. DO NOT GO TO THIS PLACE!

I pulled up my car, told them I wanted an alignment. Gave them my keys, and they asked me to have a seat inside. While I was inside, they pulled my car into the Oil Change area and chaged the oil without notifying me. Then they made a big deal saying I had to replace the Coolant and how it was «bad». I took a look everything is fine no leaks or flaws. But they insisted that I should get it fixed. The guy that worked at the front desk talked to me as if I didn’t know jack squat about cars as if I was stupid, so he RUDELY turned away and talked with my mom (which happend to be there and doesn’t speak english) and tried convincing her to get it fixed. He tried ripping us off and asked for 65 dollars for the coolant, another 65 for the oil change that I DID NOT ask for and another 60 or so for the alignment… I tried to argue with him that I wasn’t going to pay for the oil change nor the coolant. Yet again, he gave me the look as if I was stupid, and RUDELY shut me off his attention. I waited there for another hour watching them so they wouldn’t try to screw me over again, and they finally moved the car into the alignment garage. There I saw them fiddling with my suspension and banging on it.
Heres their website:
Honesty Integrety Guarenteed… I DONT THINK SO
I don’t remember the guys name, but I do remember he had a goatee
No stars. They make me want to yell out profanity.