Big O Tires

If I could rate this 0 stars I would. I brought my car in last Wednesday to get an oil change and to have my car checked because my front, left tire was making a weird noise. I had my 2 front tires replaced as well. I needed this done because I was driving out to Texas the next day and I didn’t want any issues to occur. During this 4 hour visit, they informed me that they saw and heard nothing wrong with my car. I drove out to Texas and the noise persisted and worsened along the way. I took my car to an auto shop out in Texas once I arrived and they informed me that I had bad brakes and rotars. Big O Tires somehow missed that during their «20-​point» inspection. I WOULD NOT RECOMMEND THIS LOCATION EVER!!!

Had a screw in my tire and these guys were quick and easy to work with. They fixed my tire in no time.

They are intelligent because they are very polite individuals which makes them appear concerned.
But they claim things about the car that are simply not true
Why?
I can only assume they want to charge you more $$$$$$$
I was told a few ridiculous things
FIRST THINGS FIRST… WHENEVER YOU ARE TOLD THAT SOMETHING IS WRONG WITH YOUR VEHICLE ALWAYS GET A SECOND OPINION
WHY?
Because you can compare prices on service and figure out if Big O Tires is a Big O Lie
Ok so I found a coupon online for discount oil change I called their number and was told to come in the mornings because it less busy
I followed the direction
The next day shortly after arrival and as soon the cars hood was popped open I was told that I had coolent mixing with my oil
I was a little amazed that the service provider could see that without inspection he must have X-​ray vision to see into the engine –Amazing!
Then another service provider claimed that my oil cap was faulty
And they would not change the oil because of my supposed issue with coolent and oil mixture
I said ok
But then he said «we will do it but we shouldn’t and the car will break down soon»
They changed my oil charged me the $ 24 and I went on my way
My father is a mechanic so on the drive home I called him and express the supposed issue
He educated me to get a second opinion but to look at the coolent to see if it needed Antifreeze or water
It was not low and after driving to a mechanic that offered free inspection the mechanic asked me where I was told this ridiculous information I said Big O Tires
He said can you imagine how many people fall for this kind of bullsh*t
So please don’t get distracted by their kindness and politeness and Always get a second opinion
Oh the place that offered the free inspection is Mikes auto repair
Careful out there are many sharks wanting to rob you blind

Excellent service with a smile.
I was assisted by Salvador who was very polite and welcoming, and who listened carefully.
When I went to pick up the car, Salvador recommended that the air filter be changed, which made perfect sense since it hadn’t been changed since I bought my car over a year ago.
I will be coming back to this location.
Great job!

I’ve come here for the last four or five oil changes and the service has been top notch. The last time I was here they were thirty minutes late opening up. Each time I come to the shop they have different employees working. I’m still going to do business here, but one more new face and I’m done.

I took my car to Big O for an oil change. After not being greeted or acknowledged upon entering the store, I waited about 15 minutes for someone to help me, as it seemed that everyone was running around doing other things. When my car was finished, Hector informed me that I needed back brakes and my battery was failing. I called AAA to come see if I still have a warrantee on the battery (which to his credit was Hector’s idea). They came out and tested my battery and told me it was fine. Also, it’s only 2.5 years old as the sticker on the battery states. I will not be returning to Big O.

Staff was very friendly and the prices were decent. The work to be performed was very clearly spelled out for me. I felt confident in the decisions on the services I paid for because of the clear explanations I was given. I was, however, very disappointed in the time it took to complete the service. I’m ok with waiting if I know how long I should expect to wait. It is frustrating when I’m told a much shorter time than what I actually end up waiting. I could have left and come back rather than sit in a waiting room twiddling my thumbs. With what I initially thought was going to be a 45 minute job, quickly turned into nearly 4 hours. I would have rather spent my Sunday somewhere else than the Big O waiting room…

I’ll never got go to this place again. I have a fleet vehicle, when I woke up my tire was flat, I saw there was a nail in my tire. There’s a small shop right down the street so I was able to drive there and put air in the tire. It was a fast leak but I could tell I could drive 10 – 15 miles before the tire deflated. I had already contacted the fleet company and they gave me a list of authorized repair centers I could take the car to, all of them were national chains of course. Big O was one of them, I didn’t go there first, went to a few other places the were closer, there were all too busy and I needed this taken care of quickly because I had to be somewhere in a couple of hours, each one of these places were very helpful and put air in the tire before I left so I could make it to the next stop.
I got to Big O and talked to a service manager, I wish I remembered his name so I could call him out here but as soon as I mentioned my car was a fleet vehicle I saw his attitude change, obviously he didn’t want to deal with the fleet reimbursement process. He said he didn’t have my tire brand and they were extremely busy today even though there were not a lot of cars there like the other places I visited. All of the other shops offered to order the tires, could have them on Monday and would either temporarily fix my tire or put my spare on, he did neither. The worst part was before I left I asked him to put air in the tire so I could move on. I pulled the car up to where he asked me to, he bent down and faked putting air in the tire then looked at me and gave me the «thumbs up». I was pissed, knew he didn’t put any air in the tire because my car is equipped with TPMS (Tire Pressure Monitoring System), it’s the system in newer cars the alerts you when your tire pressure is low. The one in my car actually tells you the exact PSI. It was at 20 when I arrived, remained at 20 when I left. I didn’t bother to confront him because I was too upset and it might have gotten ugly and I was in a hurry.
What a lazy bastard! Do yourself a favor if looking for tires in this area, go to America’s Tire on Cherry near the 405. Those guys are incredible, great service, honest and friendly.

good service. went for tire alignment

The worst experience ever. Unfriendly staff whom have no clue what they were doing! I do not recommend.

**I’m editing my review a little bc Chuck the district manager personally called and apologized and I also found out the nice gentleman who spoke up was the store manager. I will say the service I needed was done and done correctly. It was just the customer service while there. Thank you
I went in for an oil change and the one guy (with longer curly hair) was polite… at first! Asked me what kind of oil I use and everything. After my car went back about 10 minutes later he comes out and brings me to my car to show me that I have a bad tire. I appreciated him telling me but as soon I told him I honestly do not have the money to replace anything at this time (and i honestly do not as I also need brake pads and my sunroof is busted. tough times) his entire attitude changed. When I went to checkout and sign my receipt I tried explaining to him that I’m currently really struggling and I do wish I could take care of it all right now. Her completely ignored me and cared less what I was saying. The reason I gave 2 stars is because the gentleman at the next register was could tell how rude he was being and stated «just work on one thing at a time, don’t worry about it» i thanked him and left.
To the rude short man with the greasy curls… sorry I am in college and broke but at least I’m trying.

Stopped by because I wanted to buy all 4 tires for my truck. Once I walked in there was a guy on the counter doing I don’t know what, another guy coming in from checking a car & the third employee just walked pass by like nothing. Not once did they ask if I needed anything nor did they say I’ll be with you in a min. Literally waited 5 min. Still no one talked to me so I got bothered and as I was walking towards the employee on the counter he just walked away, like okay? Never going back to this location again. I DONT RECOMMEND ANYONE TO STOP BY GO SOMEWHERE ELSE WHERE THEY APPRECIATE THE CUSTOMERS.

I’m very disappointed of this place. This is my 2^nd time coming for an oil change and they always turn me down by saying «it’s too late» or «we are too busy» I don’t think this is the way customers should be treated. I’m not coming back to this place again. Poor customer service and rude people.

This is my second review that I’ve ever written, let me tell you guys something. These guys are the coolest guys ever. I had a flat, they checked it real quick and then referred me to a great tire shop. These guys are busy but would not leave you hanging with out a clue. And my friends recommend me to them also, so I know they so great work.

I was prepared to give this shop a 4 or maybe a 5 until after we had to take our car back a second time and it’s not because of the work they did… Last week my husband took our car to Big O Tires for tires. We called Costco but Big O Tires had a better deal. Yay! Once the car was done, my husband tried to open the trunk and it wouldn’t open. It was the end of the day and so they said come back the following day so we can figure this out. A few days later, my husband took the car in and we left. They called about 20 minutes later and said we fixed the trunk. Somehow the button inside the glove compartment was pushed. My question is, why did you need to go in the glove compartment to open the trunk??? The keys were in your possession and the button for the trunk is clearly labeled inside the car… The button that was pushed was at the back of the glove compartment. We will not return.

Please tell me why it has taken over an hour and a half for an oil change, they are not busy! They need to follow JustTires and do a 30min or less oil change, I only go to this location because it is close, but sometimes it is worth the drive to go elsewhere. Maybe BigO tires corporate should do something before they lose many possible returning customers.

I totally agree with the other poor reviews bout this nation wide chain of tire shops.
Disappointed in the on site service manager and staff at store 5 826. On ⁷⁄₂₅ afternoon, had a nail in me rear tire on an aftermarket racing tire for my mbz, he put it on the rack and said the nail was too close to the edge (questionable by a few mm). he said I would have to buy a new tire, offered no other options. I had to do research so I left, but on the way out the services guys had pulled out the nail and said it was leaking! thy put the nail back in so I could drive the car. BUT really? Who does that? pull the nail Without checking to see if they have a replacement or they are going to fix it, Smart tire guys right?
next day I took it to a local tire shop, they offered to repair buy placing a plug, that would be fine, $ 15 fix, thy jacked up the car and pulled the nail and checked for leaks, the found NO leaks! wow who would have thought that Big O would be scamming customers !! this store has a great scam manager, I mean service manager.
Be careful to let these guys work on tires.

My tire was fine, but they tried to upsell me a lot of services and the tech was rude and dismissive. go to Discount Tires on Anaheim. much better. They charged me $ 166 for the same service. These guys wanted $ 400.

Good place to bring your car for an oil change. Be careful though, they will try to sell you hopes and dreams (also known as other services that you may or may not need). Once you politely tell them to JUST change your oil and have a nice glass of WHINE because your car can’t possibly need THAT much work, then all will be well! Nice little waiting room with coffee, free WiFi and cable… I’m sold.
P. S. Be sure to wear your «I’m allergic to B.S.» shirt when you go!

Quick oil change for my Mercedes! Andrew was kind and helpful. The manager, Renee, greeted me and was also very nice. With all of that said, what truly matters is how fast my car was worked on and given back to me, even more so how affordable it was — $ 80 sure beats $ 388 that the dealer wanted to charge me!
I will always come back here for my oil changes and brake pads! Great work guys!