Tire Trax

This place is fraud! I learned that my previous brake issue was actually all fabricated by them. Lies I tell you!
STAY AWAY!

Humph! My car Sat in the garage for aproxx 10 months after there idiots work on it! Told I needed a new Supercharger $ 1500!!! Not including towing or service charge $ 90.00/hr!
Well…The Devil Is Lie!!! So it sat in the garage, caught the bus and borrowed my nephews car when I had to do something Important.
Then my Niece gave me her 2010 Altama Coupe, no $$$!!! So for exchange I signed my old car over too her okay, I agreed a week later!!!
She tells me Unk… do you know how much it cost for the Buick? Guess…$ 500…no Unk…
$ 125.00 the super charger need oil another minor part, when these ASSHOLES WERE GONNA CHARGE ME AN ARM/​LEG!!!
#BEWARE
#STAYAWAYFROMTHISBUSINESS

They did my rear brakes last Fall and I was very pleased with their service and prices. I went back last week for my front end brakes and once again, Art was very helpful. I recommend this shop!

Pending. Ok. My follow up to a great experience, turned shitty, turned pretty reasonable. First, these guys are extremely nice guys, helpful fellas. I’m not saying buy USED tires here. But new tires, oil changes. All day. The used tires they sold me were shitty and caused ALOT of problems.
BUT after I came in and explained what a night mare week this all caused, they refunded the money for the used tires, and they ordered new fender trims and installed them for me! (The tires they have me came apart taking my fender trims as innocent victims.) but now, I’m back up m running with new fender trims. I’ll be back to get my oil changed here. Thank for helping fox things back to normal guys.
Sincerely,
Happy, turned pissed off, turned satisfied with the remedy.
Shaun

I use to really trust Art and all the other guys there. I think they have changed ownership and now the place is totally different. I will never again go there. I have spent hundreds and hundreds of dollars there and have in the past often paid on the phone with a credit card. Today my car was in there for new tires. I told them I would be paying the same way I always do, I was told that was fine. I dropped my car off at noon around 2pm I got a call saying the price quoted was off by 100 $ hmmm this was not what I was expecting to hear. As my car should have been done in this amount of time. But I still was going to let then do the work (dumb idea) never let anyone do work on your car when they call to up the price on you for the same amount of work that was two hours earlier 100 $ less! Well it was 5:45 and I still hadn’t heard from them so I just showed up. They said they were just finishing up and Art rudely said what’s this about the credit card. Hmm well it’s the same as it was at noon when I dropped my car off and the other three times I had paid this way in the past. All the sudden this wasn’t okay. I was like well I guess I need my old tires back. He said whatever it takes. I’m thinking I see my business means nothing to you. Well at that point I didn’t, and would never give him a dime let alone over 500.00 $ so he put my old tires back on and I wasted my while day. Which was probably a good thing. I was thinking it’s always better to get work done like that at national place that way they can fix any problems for free you might run into anywhere in the country not just in your local neighborhood. I also have 2 other friends that have had bad experiences there since under new ownership and they also have been going there for years and will also not be back again. I know I won’t be back, which is a bummer because I use to really like these guys, and I use to feel safe with my car in their hands thoughts days are gone. I will not be back to this place ever again. TWO thumbs DOWN EPIC FALE

In my 20+ years of driving, this was one of the worst experiences I’ve had with an auto repair place. I had a knocking noise in my left rear tire. My boyfriend called Oscar, who confirmed that I could bring my car for a free inspection. Oscar was very pleasant and friendly. I left feeling that my car was in good hands.
About 30 minutes later Oscar called and said my shocks/​struts were going. He quoted me 1150 to fix it all, 375 to fix just the rear. Note that I only brought my car in for the left rear wheel well, but he’s telling me I need repairs for all four tires. Okay, anyway… I told Oscar I would like to call around and do some price comparisons. Upon hearing this, Oscar’s tone instantly changed. He became short, rude. His voice became angry. He said if I wasn’t going to get my car fixed there I needed to pick it up immediately and never bring my car there for service again. I was stunned. I think I actually was silent for a few seconds as I replayed what he had just said and the tone in which he’d said it.
His reasoning was that he’d given me a free inspection, so I should get the repairs done there. He said he’d worked for over an hour on my car (hm, then how did he call me 30 minutes after I left, I wonder). He had rent to cover and his workers needed to get paid. I said he offered a free inspection. That’s not a contract to get all subsequent work done there. I said he was acting petulant and it was unprofessional to order me off his property and tell me to never come back just for wanting to price compare. I’ve never had such an experience from anybody. He began talking over me as I tried to reason with him, interrupting me, insisting that he was being reasonable and not rude. His behavior was the very definition of rude. I have ears and I’ve lived a few decades on this planet and have therefore interacted with hundreds of people. I recognize anger and rudeness in a voice when I hear it. His kind demeanor is completely artificial. The instant he found out he might not be getting my money, it was a Jekyll/​Hyde transformation. He, quite frankly, became an ass. I admit, as he continued to interrupt me and talk over me, I became angry and raised my voice. I cursed a bit and then left. I don’t know who he thinks he is, but nobody has a right to speak to me the way he did, especially when it was completely unwarranted.
After leaving, I did my price comparisons. I called four other auto repair shops, all near my house. Unlike Tire Trax’s pathetic 1-​star rating, these places have 4 and 5-​star ratings. The highest quote was 75 dollars lower than what Oscar was trying to sell me. So not only was he unacceptably and unprofessionally rude to a potential customer, he was trying to rip me off. Was it because I’m a woman? I think it’s because he felt entitled to my money because he’d done an inspection. Keep in mind that I had been more than willing to pay for the inspection. He OFFERED to do it for free. I think Oscar, after reading his poor reviews on Unilocal,needs to look up some yoga places and chill out a bit.

I took my car in for an oil change, didn’t hear from them for a day, and then got a call saying that I had a number of things I’d need to repair which would cost me over $ 1,300. Among those were the brakes, which I’ve since learned (shoulda Unilocaled first!) is kind of their move. I agreed to the most urgent repairs and left them my car. I didn’t hear from them for another two full days, and they called me on the third night. I was out of town and car-​less, so I asked them to hold on to it. When I picked it up, the stereo wasn’t working and the hand brake lever was loose. I took it back and they said they insisted that they didn’t do anything to the stereo. I’ve never had problems with the stereo and now it’s not working, I told them. So they said they’d check it out. Another day passed and they finally called to say they didn’t know what was up with the stereo, that it would have to be taken to an actual stereo place nearby. I gave the approval and waited. And waited. Again, two full days passed. On the third afternoon, having heard nothing, I called. Let me repeat that: I called. The guy sounded surprised because, oh, yeah! The car was ready! I went to pick it up and nothing was said about the other stereo place. It hadn’t been taken there. It was just a blown fuse, which they were able to replace. That’s what took three days. The hand brake lever is fine now, but the panel that houses the stereo was replaced poorly and the buttons on it fall out if you tap them. I don’t feel like leaving my car with incompetent babysitters for three more days, so I’ll have that taken care of elsewhere. This place sucks.

Lost a customer.
I have been coming to tire trax for 4 years now– I like Arthur and his customer service– I think he may be the owner. Usually just getting oil changes, tires and brakes. Well I was about to go out of town and I did the vehicle overview at home just to be safe and noticed had a nail in my tire. I took it in to Arthur to have it sealed properly and by the next day it was flat again! So I had to take another vehicle out of town –this was at 6pm and they are closed so I couldn’t call to tell them of the problem they have now created for me. What if I had gotten on the road right after and driven?
When I came back into town 2 days later, I called him up and told him, he said he’d get it in right away– so I take it to him («fix. A flat» from autozone barely got me there this was so flat) — they fixed it and this is the part where they lost a customer–
«it had another nail in it» was the excuse…
Took No responsibility. Had another nail that you didn’t see the first time?! The odds of me running over another nail on the same tire are too slim. Not to mention the phonecall asking «which tire was it again?» you can’t tell by looking at the vehicle? I do not play these games with someone I’m supposed to trust with my car and my life. I could have been mangled wreck with a faulty tire like that.
Here it is a few months later and I give them another chance! I raved about Arthur and his place for 5 years and now I am unfortunatley going to have to find a new place. I went in for new tires and alignment… Came back with a window that was already a little off track and starting to slide down,(I just never used it and even disconnected it as to not use the window button) that now the window is completely falling down and the door piece on the interior is broken. I come in for one problem and leave with more. Im afraid tire trax has become the cliché’ mechanic shop.
I have certainly learned my lesson here, despite my hope for the place to be what it used to be, I will never be back.

Im so sorry to hear these terrible reviews I have never had luck with mechanics namely the big name companies. Since starting here a few years ago I have been nothing but happy. They have done both major n minor work on my car, a 2001 Suzuki. They have kept me in my car for the last 30,000 plus miles and saved me money as well as car payments because I’ve been able to avoid buying a new car. Art and his team are amazing. Would not go anywhere else.

I went here once to get new tires. I thought they were do nice when I came in. I was looking for a specific tire that no one seemed to have. So I understood that they may not have it either. So I go to what I thought was there website found some good tires and go back and ask for them. (They had quoted me a price I didn’t want to pay for some not so good tires earlier.) When I going to pay for the tires they gave me the same high price for the bad tires, it was about $ 500-​$ 600 for all 4. When I told them that the tires I wanted cost less they then said «oh let me check the website» they couldn’t find that specific tire on their website. So I bring up
only to find out that they are 2different companies. I guess stealing a companies logo should have been an indicator of what type of people they are. But he agreed to give me the lower price so I agreed to get them. (my car has daytime running lights which are impossible to turn off, after this car I liked the idea of the lights) well after they did my tires I went home and everything seemed fine. When it got dark I was driving and noticed I had no lights on. (with daytime running lights my car would always have lights on even if I forgot.) When I got home later and checked my lights. Tire trax had disabled my daytime running lights. I had to take it back to the dealership to get it fixed. Idk if anything else was touched but I will never go back to this place again because if I ask to get my tires changed and you start touching my electrical system, that comes off as more than a little fishy. Car lights are not tires and my car was under warranty so I knew nothing was wrong with it.
Stay away from these people.

Never had a problem with my clutch until they told me they were gonna fix it. They said they would repair something before it broke. I though this was a good idea. It cost me $ 500 for a clutch and brake pads. I felt ripped off.
Later that month, my clutch broke while I was on a hill and it was a big, big problem. They literally almost killed me and when I took it in to get it fixed, they charged me an extra 140 for a part they probably broke themselves. I’ve been without my car for about a week now. And I live 20 minutes from work. Thanks Tire Trax
Don’t go here. They don’t care about you.

It saddens me to see such bad reviews about Tire Trax. I’ve been to this shop 6 times in the last 1.5 years and have never had anything but professional service. Everytime I go in I am greeted with a smile and pleasant greeting. I had 4 new tires mounted last year, 2 oil changes this year and most recently they replaced a rear motor mount, 3 radiator hoses and cracked coolant pipe, an idle control mechanism, flushed the brake and power steering fluids and cleaned the air control valve on the house. I own a 2001 Ford Focus with 98k miles it has never run better. Art and Israel are genuine and honest and offer a fair price.
Perhaps management has changed since you visited and/​or there are new mechanics. I would give them another try if I were you. 5+ stars.

I went in for the 19.95 oil change/​tire rotation deal. Dropped my car off and was told they’d call when it was ready. After nearly two hours, they called me to pick up my car. I had also had a flat tire, so I’d gotten my tired patched. I was late for work so headed out quickly but the next day I looked up at the sticker they put in my windshield and saw they had the put THE WRONG OIL in my car! WHAT? I have a Toyota Corolla, it’s the most basic car there is — how do you get that wrong? The day after that, I noticed a white chalk X on my tire where they had patched it. Except this tire was in the exact same spot as when I brought it in flat. SO — not only did they put the wrong oil in my car, they did NOT rotate my tires. They did not «inspect» or check anything else. And they certainly will not be getting my business ever again.

This is for anybody that needs their car repaired, absolutely do not take your car to this place ever for they are not car mechanics but only a tire shop. They will BS you all the way. I took my truck in because it wouldn’t start and had to leave it with them for several hours and they didn’t do anything but give it a jumpstart. When I took it home it wouldn’t start again so I had to take it elsewhere and they said it was the starter, that simple. As far as I’m concerned these so called mechanics at this tire trax on 4^th st are a bunch of scammers and they will jip you good and in the end give you nothing but a bunch of lame excuses that don’t make any sense and they will definitely try and get you for a lot more money and repairs that your car will not need.

An Open Apology to the Unilocal Community
by Tiffany B.
Dear fellow Unilocalers,
This is an open apology to not only those who wrote reviews on this establishment before me, but to the community as a whole. From the very beginning, I have entrusted Unilocal with where to bring loved ones, who to trust with my hair, etcetera, etcetera. And each time, I have left with decent expectations, thanks to you folks.
Today, I decided out of convenience and to find the greater good of people to come to Tire Trax. (Yes, a same day… same HOUR review.)
I went in at 9:30am, told them I needed a patch done on my tire because there was a huge screw. He told me to come back in an hour, which was great because in that time I could shower to get ready for the rest of my day.
Sure enough, fresh and clean, I come strolling in at 10:45am. They greeted me and I told them I was back to get my tire patched up. I should have known something was up when one of the guys said,“I’ll be right with you and invoice you as soon as I’m done with this customer.” Weird, never paid before the service. I let it slide. He came back and (mind you, this is the guy that told me to come back after an hour) tried to find my invoice on the computer, but couldn’t find me. (Of course not, you didn’t do the service yet!) So I gave him my information and he rang me up. While ringing me up, he asked how my day went and I told him I was a bit bummed because of the tire. He responded very well and positively, which is what the one star is for. It was nice to hear someone ask because you don’t really get that a lot, especially when you go get your car serviced. When he was done invoicing me, he told me that I was all set and ready to go. I told him,“You guys didn’t patch it up yet.“
[In my head, this is where all the prior reviews started coming back to me. Ok. I understand everyone has their off days. I most certainly have my own. And maybe I have higher standards for customer service because I’m part of a managerial staff for a customer service department. But c’mon, dude! It was an hour!]
We walked out to my car and one guy was already looking for the clearly visible, very large shiny silver screw no more than 3 inches from the outside side of the tire. Maybe his eyesight was worse than mine at less than a foot away. So me, being about three feet away, pointed out that it was a little bit over from where he was looking.
So I waited in the waiting room with another woman while they were servicing my car. I saw the ladder, but I definitely did not see the tray of paint next to my feet. My sense of smell has been way off lately, so I didn’t even smell it. A worker comes in and goes to move the ladder and the paint. I was thinking,“Good. Maybe it wasn’t busy earlier, but there’s people here now. They should probably get that out of here.” Nope. Not really. Painter worker (who is employed by Tire Trax, not a painting company) proceeded to block the only door in and out of the waiting room and paint the ceiling. When he was done with that area, he moved the ladder a couple feet forward and proceeded to paint some more. As much as I couldn’t smell it, I know that the other woman in the waiting room did because she was covering her nose. While he was painting, I saw my car come in after the test drive around the block and thought to myself, «I bet myself a million bucks that he’s not going to check the tire.» Why the fuck would you drive my goddamn car around the block to test the tire if you’re not going to look at the result?! The driver gets out of my car and walks straight to the garage. Didn’t even glance back at my tire. He drops off my key and another guy is behind the counter and tells me I’m ready. (The painter was already gone by this time. If he hadn’t I think I would’ve been irritated more than I already was.) He goes to the computer and starts to ask for my info. I cut him off (something I never do) and told him,“I was already charged” and left.
The tire patch cost $ 15, by the way. If anyone’s ever curious. I’m going apartment hunting in a couple hours. If my tire is flat again, the entire East Arts Village will hear about it.
So, my fellow Unilocalers, my deepest apologies.

RUN RUN RUN don’t take any of your cars there… Sorry to say i have been going to tire Trax three years now and its so sad to say they have made me waste my time and money with theme. I have been over charged more then three or four times there. they have said they have checked on what was causing the problem with my car but did not and charged me anyway. its crazy. they smile in your face and really they are greedy business people sorry i would never give a business one star rating but Tire Trax you guys really do deserve no starts. If they had a –star i would give it to theme. i have now had to spend more money to fix my car. makes me think they probably made it worse, just to get me back in there. ARRRRRR!

FREE SCREW, LITERALLY!!!
ZERO, ZERO, ZERO, STARS!!! This place really pist me off. I went to get a used tire and a plug in another tire. I pulled up and asked the guy standing there how much for a used tire, he told me $ 30 and $ 15 for the plug. Then this fast talking young guy walked out of the office and told me $ 40 for a used tire and $ 15 for the plug. I explain that the first guy told me $ 30 and the last time I had a tire changed there it was $ 25. So, the guy turns and starts speaking in Spanish about how he wants to get over on me and I look him dead in the eyes and say, «I speak spanish, dumb ass and I will be taking my business elsewhere.»
DON’T EVER GO TO THIS PLACE!!!

I stopped by today (May 4^th) after driving by so many times and seeing their Special for $ 19.95 on a huge banner out on the front gate:
*Oil & Lube
*Rotate Tires
*Check fluids
*Inspection, other bells & whistles etc.
I walk in and told the individual at the front I’d like the special advertised out front on the banner:
Him: I’ll have to check to see if your car qualifies. what year, make and model is it?
~MP:O_o.ah, a 2010 Hyundai Elantra GLS (if it qualifies… really? I’m
not applying for a loan-​oh well.)
Him: Looks on the computer for 5 minutes, grabs some papers with
numbers and codes then he asks me if he may have the keys to
make sure my car qualifies.
~MP: Before you go any more trouble, when you rotate the tires, do
you balance them too?
Him: No, that would be extra.
~MP: In my mind «WITF doesn’t balance tires when rotating them?»
~MP: Oh, no thanks I appreciate your time.
Some special, I knew it looked to good to be true, had way to much additional stuff included; but does my car qualify… really?
I called my Hyundai Dealer and am going in for the oil & lube there tomorrow, with the inspection and a car wash-​$ 26.
I’ll wait until I hit 7,000 miles before I rotate and balance my tires-​$ 27 at my Hyundai Dealer when I do!
I truly wanted to take advantage of a good deal, patronize a local business but, with this type of verbal mind copulating fine print I’ll stick to my Hyuandai Dealer or Kingston Auto Electric.
After my experiance at this piece of Americana in a can I wondered, was I:

Rude and unapologetic. Full of excuses. Said oil change would be done in an hour to an hour and a half, went back an hour and a half later and I haven’t even started. Nobody called me to tell me it was being delayed. They said it would be another hour. I said give me my keys and btw. I’m gonna Unilocal you. Was too nice a Saturday for this.

had been shopping for tires for almost 2 weeks and everywhere just seemed to be way out of my price range so on a random day the pennysaver popped up at work… sure enough I took a glance and Tire Trax had an entire page of advertisements… I decided to call 1^st and get an estimate it was perfect 2 tires out the door for $ 162 I couldn’t beat that (well I could have but an hour out of my way) so I was super stoked specially to hear they were open on Sunday… who doesn’t want a Sunday Fun Day with fresh new tires?
So I show up first thing 9am Sunday morning and I ask the guy for 2 tires. he’s like oh ya $ 205, I’m like WTH? I was like well according to my little notes here this guy (person’s name) told me something else… he kind of gives me attitude and he’s like let me go check if we have them in stock… he comes back and says yes but he has to check something… idk what he did but after a few minutes he grants me the price of $ 165 out the door
My car was ready in 45minutes… of course they tried selling me a few other things like alignments, oil changes, etc but I didn’t mind it’s their job that’s why it’s called sales man!
Overall good experience just make sure that you remember who quotes you the price because I could’ve been $ 40 bucks assed out
I’ll prob go back for some of the stuff my car needs since their service was good!