Rockstar Nail & Spa

Very pissed off!
This horrid place has left my nail completely Infected and in soooo much pain.
I have notified the Health Board and If you want to do yourselves all a favor DO NOT EVER COME HERE!!!
I went back to show the Manager and she acted as if it wasn’t a big deal, Uh yes it is duh I need my fingers for my Job!!! Haven’t been able to do much my poor finger hurts so bad! Never again will I go to this nail place! And breathe…

Mani was rushed and sloppy… My pedi though was what saved this review from having one star. Steven went out of his way to mix two colors together to match my nails. Meanwhile my nail lady was already trying to tell me I was going to have two diff colors. Stevens foot massage was great… I def recommend him if you come to this place.

I went from never getting my nails done to go going every 3weeks now. Today was my 4^th visit and 2^nd time sitting with Cindy.
After today’s appointment for a fill and reshape of my stiletto nails she’s the one for me!!!

The customer service here is awful. The pedicure was awful. I will not be back. After my experience I’m just so so so disappointed.
My first time here a nice gentleman did my pedicure and it was seriously lovely. The next time I went in, he wasn’t around so I just went with whoever was available. My technician was rude from the second she saw me.
There was already a disposable liner in the tub and I asked if it was new (which is a valid question, because they are made to be thrown out. Why is this one in here & wet looking?). She snaps at me saying she was just testing the water temp and its new. Ok.
When I sit down she puts on a mask and immediately starts trying to up sell me. Now I’m no salesman but I know the customer should at least be able to hear what you are pitching. I’m constantly asking «could you repeat that please?» and by the third time she yells «UPGRADE YOUR PEDICURE, YOUR FEET WILL LOOK UGLY IN SANDALS WITHOUT THE CALLUS SCRUB.» That was really professional.
So after I repeatedly turned her upgrades down she got the hint and huffed and puffed through the rest of the pedicure.
It was probably the worst one I’ve ever gotten too. Air bubbles, thick and thin paint on different toes, and paint just all in my cuticles. The icing on the cake was she yelled at me on my way out about not tipping. I’m sure she wouldn’t tip someone for a bad pedicure with a side of embarrassment and berating so I didn’t either.

My nails are thin and always short.
They always do a great job.
Very pleased with the environment and service here.
I usually do gel polish.
A+
Thank you

This place has taken a big digger. I’ve been here probably 15 times in the last 10 yrs — typically when I can’t get into my regular place — Pearly Nails on 4^th. Cindy was great but has left & I don’t see any of the other nail techs who used to work here. I called ahead, schedule an appointment. No problem, is the response. Show up, wait for 15 to get in the chair then sit with my feet in the tub for another 15 until the water is cold. Another person who arrived after me sat in the chair until the water was cold & told 3 times they would start her pedicure. She left before they started. The nail tech working on my toes (which, BTW, were just done 3 weeks ago) digs so hard with the cuticle scissors, she removes skin. I was clearly surprised & asked what happened. It’s ok, she says. No, it’s not. There is skin missing! She puts a liquid drop on it. She tries to make it better by offering me water to drink. Huh?! The entire time, there are 2 instrumental versions of boy band songs on repeat. 2! I think in the 90minutes I was there, I heard each at least 10 times! Serious music hell. After she finishes, I ask to put my feet in a light dryer. They don’t have one. I sit for 10 minutes. On my way out, I barely tap my big toe & ½ the polish comes off. She did redo it but the best she can do is bust out her hand held paper fan to dry my toes. They have a small electric fan near the seating area but no light dryer for toes — only for fingernails. Really?! Skip this place — there are many other places in the area.

Kathy and CiCi no longer work there anymore. Kathy was the best and very sweet. I won’t be coming back since she’s not working anymore…

Came here just to get a quick pedi since I live down the street. But I much rather drive to Costa Mesa where my usual spot is. First of all, this place is way too small and claustrophobic. I could touch the person next to me if I extended my arm out. Second, they need to work on the cleanliness of their nail salon. The floor is so filthy, the dirt on the ground is visible. Also, I watched my girl doing my toes clean the tools she used on me in the water I put my feet in. That was a major red flag. Oh, and their towels. They were all beat up and stained. Then my pedicure is a mess. There’s nail polish on my cuticles and some clear coat on my skin. Lastly, as we were paying the lady asked for a TIP! You do not ask for a tip. A tip is earned. So ridiculous. Can not believe she has the audacity to ask for a tip? Do yourself a favor ladies, find another place to get your nails done.

If could give this place a 0 stars I would… first impressions are seriously everything… after looking for a place to have our girls date we came across this place and as soon as we walk in one of the workers said what do you need we told her and asked if we could come back later with the worst attitude ever. If we would’ve known you needed appointments we would’ve made one… had she had a better attitude we would’ve considered waiting. So my review is based strictly on how we were treated as soon as we walked in. And the ladies attitude which clearly she needs to adjust. Other than that it looks like a nice clean place

I got a full set a couple days ago by Nancy and CC and though it looks great, my hands have been itching me like crazy! This hasn’t happened at another nearby salon. This place is cheaper, so it makes me wonder if their materials are cheap or old or something? I did notice they put plastic in the pedicure tubs, which means I’ll be back for a pedicure. Maybe not acrylics though, as I’d rather pay extra at the other place and have no itching!

The staff are very friendly and they always find a way to accommodate you, even when they are super busy. This is the first nail salon that I went to when I moved to Long Beach and I will stay loyal. I tried some others and they just weren’t as good.

As a treat for her birthday, I brought my disabled sister to get a manicure and pedicure at this salon. What I experienced was the rudest and most disrespectful service by a woman named Brenda.
Brenda was extremely inpatient and kept pursing at me to tell my sister to «relax or she can’t do her nails.» I then explained to her that my sister is special-​needs and she is also a deaf-​mute, and therefore cannot understand Brenda when she’s yelling at her to «just relax.»
After a while I wondered if Brenda was also deaf because she kept repeating herself. After about ten minutes of this, I told Brenda that if she did not want to do my sister’s nails, she can get someone else to do them. But she persisted. Brenda never said she was sorry to me or my sister, and after she was done with the pedicure she retreated to the back of the salon. The women kept making exchanges in Vietnamese about the situation.
There was no other attempt by the salon to rectify the issue other than Kathy verbally apologizing to me. No coupons, no discount on the bad service, nothing. Steps were also skipped, she did not even apply the hot towel to my sister’s legs despite me paying full price for the «service,» among other things.
I have been to this salon a handful of times, I’ve gotten gift certificates here, I always bring somebody with me to get their nails done. I tip well. In other words, I was a loyal and good customer. Not anymore. You have no business accepting my money anymore.
You should learn some manners and basic human decency when dealing with others, especially those who are special-​needs and cannot defend themselves.

Had a good experience here as a first time customer. I did the $ 35 RockStar pedicure. I liked the massaging chair, the hot towel wrap, the lower leg message and the foot scrub. I’d come back.

Love how they take their time to do my nails… Gel mani & pedi are a most! I never have to wait long. very neat, clean and careful with my hands and feet. I recommend anyone who wants good quality work done to come to this place.

Had to wait 30 minutes because only 2 women were working. Cindy did my acrylic and did a pretty good job, a few bubbles here and there, but I’m happy with the job she did.

This was the worst nail salon I have ever been to. I went for a fill and the manicurist TORE MY REAL NAIL OFF MY FINGER. Even after I told him he was hurting me, he continued to peel my nail off my skin. I walked out in he middle of my appoint with unfinished work. Shortly after I got a terrible fungal infection on my finger nails with took almost a year to cure. If I could give a negative star I would.

They did a decent job. Aside from cutting me on my fill. The pedicure was really good and the gentleman does magic of the massage. They color selection is nice and the availability without an appointment is great too. Overall good 4 star place.

They do a good job and aren’t too pushy with the upselling.

I had told the lady that my skin was really sensitive and she ended up super burning me anyways. I told her if she was still going to charge me and she said yes it’s not my fault your skin is sensitive.

If I could give zero i would! 2 terrible experiences now. First one was when I was pregnant and getting a mani/​pedi in spa chair and was kicked out of the chair cuz a boyfriend and girlfriend HAD to sit next to each other and moved to a regular chair even though they charged me the spa price. Well I complained about that one the spot…
Decided to give second chance just now and went to pay and was charged $ 1 to use my card and additional $ 3 to even take off my old gel color. In the 4 years of doing gel manicures in various salons and cities I have never been charged to take off when paying for a gel manicure. I am outraged and pissed at the cost. Not worth it even for the job they do and NEVER COMING BACK AGAIN! Go elsewhere and pay for your services where it’s worth it