Restoration Hardware Outlet

Scored a 94″ console table at 20% off plus an additional 40% of during the store wide sale! Also bought 2 counter chairs, retail $ 300 marked down to $ 150, plus an additional 40% off! Amazing deals! But be one of the first to get there in the morning, even about 30 min before opening. I showed up 20 min before opening today and they opened their doors before I got there.

You can walk in this store and easily walk out $ 5000 poorer. But I am soooooo happy with my purchases. Great customer service and awesome deals. The great thing about buying your items here versus a regular restoration store is you don’t have to pay for shipping if you want to pick it up yourself. Unlike the regular stores, you have to pay $ 200 shipping because they don’t carry any of their items in stock. Also, the items here are at least 40% off. They get new shipments every day. So if you don’t see something you like. You can come back. Plus the area is cool to hang around. :)

I’m going to give a one star for now, I purchased an item and they double sold when I came to pick it up. Waited for an hour in the delivery dock and they could not locate my item because they sold it to someone else. Unacceptable! An establishment like RH should not run into these problems. If they are «high end»:. Run your business like high end. Regardless if it’s an outlet. All they offered me was a 100 dollar credit. Not good for a prestigious and high and establishment. RH. You can do better. Manage your stores and provide better customer service please. Figure out a system and allocate when customers buy off the floor. There is no excuse!

My daughter and I dragged ourselves through the huge once a year warehouse sale in San Pedro. Nada. Too crazy and our brains shut down.
We then found out about the brick and mortar outlet store in Long Beach.
I was exhausted and found myself sinking into the Maxwell deep down vintage grey sectional. Bottom line, I was gonna be buried in this couch. I couldn’t move. And it was marked down from $ 12,000 to somewhere around $ 4,000. MINE, MINE, MINE!
Staff excelled at customer service. I say staff, as I cycled through at lease three helpful helpers.
The couch purchase was like a triple expresso. I bounced upstairs and found two fab duvet covers, pillow shams, baby booties for a present and bath mat.
We hit the store when there was a 25% off everything. Now that I get the emails, I see that the sales go as deep as 40%.
Obviously, it will be hit or miss. Go with an open mind vs a list of bits you need.
Have fun!

The customer service was very poor. Our sales assistant Josh refused to check us out even though we were ready to pay. He prioritized helping a customer who arrived after us and was not ready to check out yet. Even though we asked him multiple times to process our purchase, he disregarded our requests. Ultimately, we ended up asking a different sales associate to help us pay for our purchase because Josh was unwilling to do so in a timely manner.

When I came here there was an additional 50% off the entire store. However, almost all the pieces I liked here were either missing certain parts or partially damaged. I think if you are a patient person and look carefully you’ll find great bargains here. The staff are friendly and helpful. Parking is free for 90 minutes with validation.

I was excited to come here. The space is massive with quite a bit of inventory. A lot of the items are somewhat damaged or flawed. There were a few statement pieces that I loved. The markdowns are pretty significant but it’s still pretty pricey. For an example, down pillows for $ 90 each and simple bath towels for $ 35. Not exactly outlet prices. Overall, this place is worth your while if you are looking for savings for a large item. I saw a trunk inspired steel 12 drawer dresser that I loved.

Love, love, love, the management and staff at the downtown RH outlet! They are super helpful and friendly; the showroom is spacious and packed with discounted goodies! Amanda (the Manager) and John were particularly helpful with a recent hiccup, but the entire staff is gracious and supportive.

I have two kids so leather is not optional for a sofa. If you time it right you can save 40%-60%
off of retail here. This place is literally my playground I wanted the Lancaster L sectional in normal depth and in coco color. I wanted until they had the additional 25% off sale and saved 65% on the sofa. Retail it was 10,100.00. Now that is still a sofa that is $ 4,500.00, but it was delivered that day (pick the delivery guy that is first on the list he is the best and so kind), I got to see it in the shop, and it will retain it’s value. I just sold my 5 year old sofa and two chairs for $ 3,500.00. Can’t beat that.

We went in to RH Outlet over black Friday weekend due to the additional 30% discount not expecting much due to the amount of poor customer service reviews. I’m happy to say we had a very pleasant experience. Absolutely everyone inn the store was very friendly and helpful. The standout guy however was Rodrigo. When I called the store in distress this morning with a grumpy delivery man who was unwilling to wait in line, he addressed the situation, took my name and number and helped prepare my furniture for quick loading onto the truck. One thing I will add is be prepared for calling a long list of delivery companies if you buy anything during a sale. You have 24 hours to pick up your things (if you ask graciously enough they will give you an extra day).

It’s an outlet so there are reasons the pieces are sitting here, being dragged from various stores as slight rejects. It’s not The Island of Lost Toys but there will be some nicks and scratches. You really cannot call and find out if that piece you are lusting over online is going to show up because anything can be wrong with it and you’ll want to see for yourself. Besides, I want the sales staff to take care of me standing in front of them and not your spoiled, lazy a#s making them hunt all over the store or stock room just for you. Just go and check it out, super fun and you’ll find something you certainly never thought of. Have someone stay home to measure walls and spaces. As soon as you see what you like you must flag down a salesperson and get them to slap a hold tag on it for you. You have an hour before it can get snagged by someone else. I have seen items with two AND THREE hold tags on them, each timed within minutes. Sharks circling with credit cards and shifty glances.
Outlet Organizing is almost always a horror at outlets in general but here it’s all laid out in certain areas: downstairs the living and dining areas, upstairs rugs, bedrooms, kids/​baby and bathrooms. Big furniture doesn’t get cluttered and tangled. It’s the little bits. Towels are easy to see and grab at a terrific discount. Curtains are limited in color and very little if any hardware for them so kind of forget it unless you have just one window. The curtains are organized by easy to read sizes and placed lengthwise so you can readily read the sizes. Some stragglers are stuffed in the back so definitely dig if you are looking for that last 120″ tall 100″ wide sheer. The sheets, duvets, etc are a bit of a struggle. The store needs to dedicate each tall square shelf with sizes Queen, King, Cali King — because their colors are so neutral all you really care about is if it will fit your bed. Not what style they are. They can have a placard with the prices so the staff doesn’t have to ferret certain sale styles.
It’s a fun afternoon over there, almost a vacation: you park in the big lot for the Aquarium. Oddly there is no Starbucks or ice cream which makes absolutely zero sense as swarms of people are staring over the whale cruise ships or waiting in line and could definitely use something caffeine snacky. An hour at the outlet may ruin your senses so grab lunch: PF Changs, Bubba Shrimp, Chili’s, Gladstones — and as my 6 year old glanced the horizon noted: «mommy. There’s a kid restaurant over there. It has an owl outside». «no honey, that’s Hooters, it’s for big people with big issues.»
The thing that separates this outlet from the others all of us have hit is the staff. Wow. I cannot say enough about the stellar people I have worked with over there: Amanda the most amazing managing — a star really, David — hilarious with great taste, Fo and Sammy are so wonderful I cannot say enough about them. Helpful, connected and kind. It’s a great staff. Although there are some cold bi7ches in there, try to find the happy ones and you’ll be in heaven.

I love restoration hardware. I drool over the catalog at home. To find out they have an outlet store on the bottom of the regular store I’m even more excited.

We had an awesome time at the outlet. Came to the clearance sale which meant you could take an additional 40% off the lowest ticketed price on anything in the store! if you do the math you can sometimes get away with paying as low as 35% of the full retail price! we scored two bed frames and a dining table for less than the full price of one of the items. They don’t offer shipping but you can hire one of their recommended third party movers. I can’t comment on the movers because still waiting for my shipment. But overall I’m very pleased with my visit! The warehouse is organized and is just huge… something for everyone. The prices are still steep but the discounts finally make owning some of these fabulous pieces more affordable. Come knowing that these pieces are not perfect. light staining, scratches, minor imperfections. but i’m a bargain shopper at heart and I’ve been completely spoiled and can’t pay full price again!!!
ps we signed up for a credit card that gives 12 months no interest and reward points that equal more dollars back.

I love that this outlet is so close to us… I dislike that it’s hit or miss since they just get left-​overs and you have to really look hard to find what you want and everything that’s at the outlets is (for certain) imperfect. There is something that is wrong with it so make sure that you inspect it well before you pay for it. Final sale. And you arrange for pick up yourself.
Parking is validated so make sure to get it taken care of while you’re in the store.

Although everything in RH is crazy expensive, the outlet will save you a good amount of dollar bills. Rummaging through everything, I came across some random wooden letter décor. I thought if it has the letters I’m looking for, I’ll take it as a sign to get them. Sure enough the two letters were lying next to each other. $ 11.99 discounted PLUS another 40% off. What a steal for just under $ 16 for both!
I really like industrial/​rustic décor, so it was fun looking around two stories full of home decoration. Staffs were very helpful. Someone always took the time to stop and ask if there was anything they can help us with.

So glad they opened up an RH close to home, and it’s an outlet. The store itself is huge, lots of great furniture, lamps, pillows, blankets, and the best of all is their assortment of outside patio furniture and décor lots of modern and contemporary designs, absolutely love it. Even though prices are still steep, most items are still greatly discounted.

Disappointing customer service.
We asked the staff to check the inventory because all boxed are loaded on the top of each other, it is hard to see if they have what we need. She told us to wait for her at the lamp area but we kept waiting waiting. About 15 – 20 mins, she never came. We went to look for her, she told me they don’t have it. Really?! You don’t even bother to tell us? You don’t have it or just totally forgot that you have customers are waiting?

You know what you get for outlet buying?
No, it’s not ‘Outlet Prices’ silly!
You get:
Outlet sales people
Outlet attitude
Outlet service
Lower-​then-​outlet quality. (you sign waiver to purchase as-​is yet its delivered in worse condition with the expectation of you keeping it. Wow.)
Restoration Hardware should be a shamed to have its name on this place. Why could you not have higher-​end service and attitude in your outlet?
FYI: People who shop here are not low-​income or homeless people as they are treated.
I for example went because we needed furnishings for a client ASAP and there was a 3-​momth wait for purchasing at your retail store.
Luckily the rudeness drove us out and into Mitchell Gold and Bob Williams and with a LARGER designer discount then you we discovered a new place to shop.
Tons of beaten down items only discounted 30%…which is basically the discount they have online for most of their items at the moment. huh?!

My original rating would be 4 stars because i love the style of RH products and not quite 5 because i think it is quite overpriced for what it is… it’s not vintage or one of a kind items but anyways, i digress.
I came here over a month ago with my aunt to see if they had any flatware sets in stock but they only had random pieces laying around on some of the shelves… Fine, no biggie! There was still so much to look at and being that i had just recently found an apartment of my own and still plenty to buy and furnish my place, RH Outlet seemed like the perfect playground to browse and buy some awesome pieces for my place.
I browsed around for a bit and my aunt and i got to the ‘stools and chair’ section of the store. There i fell in love with the Vintage Toledo Chair in a dark brown finish with black metal legs. There were a total of 3… 2 which had already been sold. Just my luck. I NEEDED 2! i was going to use them as dining chairs for a round bar table. The 3^rd one had just been unloaded from the truck and i asked the associate if they had anymore in there that they were bringing down. He said there wasn’t but that they almost always receive that specific chair with every delivery. I thought to myself «cool, i should just get it cause they said they always have it in stock» but was still slightly skeptical.
When i got to the register the gal who rung me up further convinced me to purchase the chair because they had an extra 30% off sale running and said that if i waited i’d pay around $ 130 for the chair as opposed to $ 99. She also confirmed that they constantly get that chair in and that she would put me on a «Preferred Customer» list and that someone would give me a call when they get that chair in. Sale done, i was out the door with my beautiful new chair.
According to them, they receive numerous shipments throughout the week at that outlet, so i patiently waited for a phone call telling me that the chair i sought out had arrived back in stock for me to purchase. A week passed and still no phone call. I finally decided to give them a call and find out if there were any chairs back in stock and also find out why i had not received any calls since they are getting shipments consistently. The sales associate said on the phone that they possibly could have received it and they may have been all sold out.
Wait! What? But I’m on your «Preferred Customer» list (which i have now come to dub the «BULLSH*T List)? Why wouldn’t i have been called first before the chairs are put onto the floor if your so-​called «customer service» is up to par with what it should be based on the prices you guys charge for your products? I shouldn’t have to be calling you guys and doing all the backend work ESPECIALLY when you guys were so convincing that these chairs are readily available. (Minus 3-​stars)
But alas, ALL SALES ARE FINAL… and i’m the idiot with only one chair. I could keep trying to get my hands on another chair but quite frankly, your products are definitely not worth all that effort. I would have a much better time selling the chair i do have on Craigslist.

If you are looking for couches or really anything that RH carries, you should check this place out! Lots of stuff to choose from. Yes, they will have blemishes but blemishes you could probably live with! Worth checking out.