Pediatrics Pan and Hsu

I absolutely loved Dr. Janet Do! She is awesome. She was very thorough and took her time with my daughter. She was very friendly! I would totally recommend her!
The only reason they didn’t get 5 stars is for two reasons,
1. You have to pay for parking.
2. The wait time is ridiculous! I had an appointment and it took me two hours to get out of there.

Dr. Aline Wong is FANTASTIC!!! I was referred to her by my girlfriend who is an L&D nurse and I could not be happier with my decision to select her as my son’s Doctor. Their office is 20 – 30 minutes from my house depending on traffic, but it is totally worth the drive.
Additionally, Dr. Wong is great about responding to emails about health questions promptly, which saves a lot of worry as a first time mom.

Dr. Aline Wong is great! She has been with my infant since she was born. She is super attentive and informative. She always takes her time and is so caring. I just switched to Dr. Wong as my older daughters primary care physician too because she is so great! I highly recommend her.

I cant say enough great things about Dr. Hsu. We were talking through 4 pediatricians before finding her. She’s very attentive and relateable. You want the best for your child and I certainly think she is!

Dr. Wong is amazing. She always has been. She takes such great care of my son and has a glowing personality. Dr. Pan does not see my son but I see her at educational meeting often and she is just a blessing to know. I was with another group before this and not that they were bad but the attentiveness of Dr. Wong leaves them way in the dust. As a first time mom with a ton of questions and uncertainties she is careful to answer every question with patience and respect. I am so blessed to know her and have her care for my child.

This review is for Dr. Emily Hsu…
She seemed great until I told her I would prefer to delay my sons vaccination because of his reaction to the Hep B at birth. She was not at all interested in hearing my concerns and fears. She immediately told us that she would no longer be able to see us because of our decision. We were clearly not anti vaccinations just had some valid concerns based on our recent experience. She didn’t care. She made us sign a waiver then gave us the boot. I came back to pick up my sons medical record and she had the nerve to ask me which provider I was going to take my son to… LOL. Why so concerned? I am much happier now with a provider who is patient and listens.
If you have any questions or concerns about vaccinations or anything else for that matter, I suggest you go elsewhere.
Other notes:
–Parking. You have to pay to use the garage. No validation.
–They are very disorganized: they once scheduled me for the wrong date. I showed up and the office was closed.
–They billed one of my sons visit under the wrong code and they tried to charge me for it because the insurance wouldn’t cop the charges because of their mistake. There was a lot of back and forth but they eventually took care of it.
Maybe it was a blessing that I left when I did.

Dr. Aline Wong is amazing! She has gone above and beyond to help our daughter and our family. She’s always available via email or phone if I have a question, and her answers are thorough and informative. She has an excellent personality, and truly seems to care about the well-​being of her patients. I am so happy that we found her to be our pediatrician and highly recommend her!

While everyone was basically nice, it was a very disappointing experience with Dr. Hsu. My 6 month old has not had any vaccinations, not due to parental neglect but due to several sicknesses in her 1^st 4 months and a sibling with a history of moderately severe reactions to certain vaccines (these are documented but no one asked for proof, Dr. Hsu suggested they were probably a «coincidence»). We JUST WANTED TO SPACE THEM OUT. Just a little. 2 at a time. I believe in the effectiveness of vaccines wholeheartedly. Dr. Hsu said that she wasn’t the right pediatrician for us due to us only wanting 2 at a time. I expressed my commitment to catching my baby up as quickly as possible (come in every 2 weeks). But no, I received a referral for a «non-​vax friendly» doc who took our insurance. Unfortunately this referral does NOT take our insurance and now we are left without medical care. Thanks Dr. Hsu.

Dr. Aline Wong is the best! She took great care of my son Calvin and really took her time to get to know him and answer all of our questions. She is so friendly and nice and warm and gentle with Calvin. We are so sad we had a change in our insurance plan and had to switch pediatricians. Her patients are so lucky to have her!

My children see dr Wong. I can’t say enough about how amazing she is. So thorough! Gives us so much time. She is extremely knowledgable and always explains her reasoning for treatment. I highly recommend her!

This 5 Stars only go to Dr. Emily Hsu!!!
From the first day I met her after having my first child at LB memorial she has been the best! She invited us to her new office almost 7 years ago and we been going ever since.
1 year ago I had my second child, I advised the hospital she would be pediatrician, well I was so surprise she arrived later that day to check on the baby!
Every time we have questions or concerns on the children she’ll either advise us to go in or send a prescription to our local pharmacy.
One great Doctor!

We love Dr. Wong and Pan Hsu Pediatrics! For the two and a half years we have been with them, we have CONSISTENTLY received exceptional care. From the front door to the exam room, the staff & doctors have always been very helpful. The office staff helped us with confusing insurance issues when my child was a newborn, the nurses always find clever ways to work around a stubborn toddler, and I can tell that our pediatrician really cares about my daughter in the way that she answers all of our questions and promptly follows up with test results. We interviewed multiple pediatric groups and this one stood out because:
1) Human Contact: You talk to a real human being on the phone, not a phone message.
2) MD Availability: It is easy to set up an appointment, whether it’s a well child visit or a sick visit. The doctors are readily available to speak with you on the phone, even during non-​office hours.
3) Experience & Knowledge: As a medical professional who works at a children’s hospital, I know which pediatricians can provide accurate care, are knowledgable, and stay up to date.

We interviewed several pediatricians when I was pregnant, and chose Dr. Wong because she was the most personable, took a lot of time to answer our questions, and I felt very comfortable with her. Now, our son has been a patient of hers for over 6 months, and I sadly feel I can only give our overall experience 3 stars.
While we still love Dr. Wong, our experience with the other staff at Pan & Hsu has been more bad than good. The first couple of months we had ridiculous billing issues because no one there seemed to understand our insurance (Point of Service plan). They pretty much forced us to switch our son’s primary care medical group to the same one as Dr. Wong. That’s fine, I guess, but our insurance allows us to choose any doctor we want and pay 20%. No one there understood that at all.
Wait times have varied from excellent to not-​so-​great, but that really depends on how many patients are there on any given day. We have been very happy with same-​day appointments overall. Also, it is easy to reach the on-​call doctor nights and weekends, which is great. During business hours, sometimes they don’t answer the phone at all. I don’t understand why… I usually will just hang up and call back until I get someone because otherwise it takes quite a while before they get back to me when I leave a message. Communication by e-​mail has been great.
There are sick and well waiting rooms, which is important. However, no one has ever told me to go to the sick room… it’s kind of an «honors system» thing. The sick room has more space than the regular waiting room.
My husband had recently had to argue with the staff in order to get a prescription called in and/​or faxed to our pharmacy. This is one of only two offices I’ve ever been to that had an issue doing this. All of our other doctors, and even hospitals, send prescriptions to our pharmacy in a flash. He was told they would «make an exception just this once.» It shouldn’t be an exception, it should be the rule.
I’ve only encountered Dr. Pan and Dr. Hsu once or twice. Dr. Pan is very nice, patient, and knowledgable. Unfortunately, she is also probably close to retirement. Dr. Hsu seems more abrupt, but I don’t know here well enough to say more than that. There is a fourth doctor at the practice now, Dr. Do, but I have not met her.
Parking is $ 2-​$ 5, depending on how long you are there, and you can pay by credit card. Wish we didn’t have to pay at all, but that’s how it is at a lot of medical offices now.
At this point, we are not sure if we want to stick with Dr. Wong. It’s not her, it’s the office itself. When you have a child who is sick fairly often (ours is because he goes to daycare and picks up a lot of germs), you need an office that is supportive and friendly. That’s not always the case at Pan & Hsu… I wish it was.

Disclaimer: My children have not seen Dr. Pan or Dr. Hsu. For all I know they are fine doctors!
However, my children have see the third doctor in their practice, Dr. Wong. I’ll get to her in a minute…
So, why two stars? My reasons range from the mild inconveniences to the irritating:
1. First of all, the parking. You have to pay for it. The lot used to allow validation & now no longer does. Yes, I know this is not something the pediatrician’s office can control, but still something to consider if you are looking for a new pediatrician.
2. The waiting room does not feel clean. The toys are old and dingy. There are also not enough seats– the waiting area fills up very quickly.
3. The staff have made errors with my appointments on more than one occasion. As in, I show up with two kids for the same appointment time slot & they only have one kid down (when I had been round & round with them a few days before making sure this didn’t happen). Additionally, since my insurance changed, I have been told every time I have been in (3 times, I think) that my insurance is not on file. This is despite the fact that I keep giving them the card to copy.
4. This was the clincher for me– I took my newborn son in for his first appointment. I think he was 4 or 5 days old. Since he was a new patient, I had to fill out all the forms before being seen (which you do on an ipad or ipad-​like device.) I was by myself with the baby. Balancing him & the ipad was not an easy task. They made me fill out all the same information that they already had on file for my daughter. This made no sense to me. If you are getting a sibling child who has the same parents, same address, etc., why do you have to fill out duplicate info. It’s long detailed info too– work address & phone numbers, etc. AND THEN, after I had painstakingly filled out screens and screens of info, I had to wait an additional 45 minutes before being seen. I was, by the way, early to my appointment and the first patient to sign in that day. I thought it was horrible to make a 4 day old baby wait that long.
5. Dr. Wong is nice, professional, and competent. I don’t think she is a bad doctor. I know she is experienced and very knowledgeable. However, I had some concerns about some treatments recommended for my children. Her response to my concerns were not to assuage them, but instead to condescend to me. While I am not a medical doctor, I am not an idiot. Even if my concerns are invalid, patronizing me doesn’t make me feel very welcomed.

Five years and two beautiful boys later, we still love Dr. Hsu. Great balance. She’s not too conservative, but doesn’t over react either.

Ropati family Loves Dr. Hsu!

Like the previous reviewer put it, I too am not super excited about sharing such information, but doctors like her are not easy to find, so here goes…
Dr. Hsu came very highly recommended by my OB when it came time to look for a pediatrician for my unborn son back in 2008. My husband and I met with her while still pregnant and she seemed very thorough and answered all of our questions about her practice and care. Once our son was born she saw him within 8 – 10 hours of his birth. She is kind and patient with both babies/​children as well as their parents which is very important. She is also very easy to get a hold of with any questions you might have via email, especially when they aren’t urgent enough for an office appointment but still need to be answered. I took advantage of this the first time around and was pleased with all of her responses. When I was pregnant with my second son, we of course stayed with her since she had taken care of our first, I didn’t have to email as much but she was still readily available. I was also excited about them expanding the office to the space next door to accommodate those kids with contagious illnesses. She had gone out of her way to take care of my 2 boys and will be our pediatrician for years to come. Parking is validated in the 1045 Atlantic building and it is fairly easy to get an appointment if one is needed. But there is always email, which is so easy to do with her especially during the newborn period, being sleep deprived, ect. Excellent bedside manner and just an all-​around great doctor.

This is one of those Unilocal where you are not 100% sure you want to share the info, because you want to hord. Dr. Emily Hsu is the pediatrician I picked out of a book when I found out I was having twins. We interviewed two peds and after our visit with Dr. Hsu, it was a no-​brainer.
Dr. Hsu is extremely dedicated, patient, thorough and I would recommend her to anyone. The waiting isn’t long, they also have a ‘sick room’ so that if a child is sick with a contagious cold, they won’t be in the waiting room sharing the love.
When I was in the hospital recovering, she came to do a first check up and listened to my insessant babbling (I had not slept in 72 hours) with a kind ear.
The parking is validated and we’ve never waited longer than 15 mins to see her. But again, I’m not that sure I want you all to know about this! It’s possible you’ll all come clamoring in and take up space and my wait will get longer. I can’t hord her all to myself though, she’s really great.