Party City

There simply just isn’t any other way to describe this store. Great supply… terrible service. The employees in this store have attitudes that are super rude and super defensive… even when a customer is asking a question. I left this store feeling bad for them because you can’t get too far in this life with a terrible attitude.

I come to PC once in a while when we need specific party supplies that we either can’t buy on Amazon or when we need something last minute. They have a large variety of party-​related items here: from buffet service warmers, small party favors, mylar balloons, to disposable tablecloths and utensils.
Prices tend to be higher than Target or Amazon, but you get the convenience of having everything in one place. Service has always been middle of the road– adequate but not really friendly and welcoming.
Will probably be back the next time I need something I can’t pick up at the local Target.

Most of the employees are very Rude and gave poor customer service. Andrea a employee had a shirt attitude for No reason. I told her manager Remington and he acted as if I was the problem… Geees! Erica another employee… screamed «Next»…Like she was on the block! Just Super Ghetto. The manager Remi needs to reevaluate his cashiers and some of his floor people. Jaqueline was great! Thanks for being sweet! Most the other women just attitude for No reason!!!

This was one of the worst shopping experiences of my life. Granted, I waited last minute to get a Halloween costume, but they were incredibly rude and it took over an hour to get a costume. Then when I tried to exchange it and get a refund of my remaining balance, the cashier and manager snapped at me and said I can only get store credit due to a stupid policy that doesn’t make sense since I purchased the item yesterday. I’m gonna call the corporate office on this store.

Went here before hallowen and asked a young lazy worker to get me something down and she just pointed to the item and looked at it and saw she would need a stool and said, «is it something u need or is it not important» when I ask for something u should get it down not be so rude. So go somewhere else because they are rude and unorganized.

I am giving 5 star for this store because of an employee named Taylor who works at the counter by the balloon section. I was in distress for a last minute party balloons I needed and her courteous and friendly service eased my experience at this store. It was a Saturday afternoon and the store was packed with customers. Even though the party balloons were late (my fault), Taylor made the difference and actually made my day. She is also very knowledgeable of the store. While she was preparing the balloons I ordered, a customer asked her assistance to find a merchandise and she just non-​chalantly pointed her to the exact aisle and shelf location. Employees like her should be an example of how customer service should be like. Kudos to her and for representing Party City.

Got home… guess what… no Halloween costume in bag! Called spoke with Carol, she took my name & told me when I was in the area to just bring my receipt & pick it up. Guess what… just like she said… no problem, no hassle… that’s customer service… very rare these days!

I recently ordered two balloon bouquets for a party and couldn’t have been more pleased. I ordered in the store on a Wed for Fri pick-​up and they were ready on time and exactly as requested. The girls that helped me were all friendly & courteous. The balloons stayed inflated all night for the party and looked fantastic!
Thanks Party City!

If I could give this store more then 5 stars I would! Hands down the manager is the BEST, always willing to lend a hand. He’s not one of those stuffy managers who sends his associates to get things for customers, he will do it himself. If anyone knows customer service is this manager Ruben. People complain about items being low on inventory, does anyone think maybe someone just wiped them out of that inventory and they haven’t had a chance to restock. Go to this Party City, you’ll always get the service you need

This review is actually for Diana who took the time to complain about not receiving something for free without a proof of purchase and because she did not get her way she felt the need to hide behind a customer service complaint and call somebody out by name just to satisfy her need to feel important. I write this because this store went out of their way when it came to my sons graduation party. My fault for not planning and waiting till the last minute but the store went above and beyond to make his party a success even when I walked in 10 minutes before they closed. They were nice and and never made me feel I was a hassle even when I changed my mind several times. Diana I am curios to know what your business is and who your employer is so I can come and experience this service you speak of. I doubt it’s any good because you can’t even organize your receipts and the vindictive manner to call someone out by name in a public arena screams of a person who just hates people and actually probably doesn’t have any self esteem yourself. I went in today with my wife and no surprise it was the same nice people I was helped by. My wife encouraged me to write them a nice review and then I read yours. So instead of writing a good review for them I chose to defend the very same store you bashed. At the end of the day no one should respect someone who can’t take responsibility for their inadequacies or actions. Take accountability that you think rules don’t apply to you and walking in a store and demanding something for free while everyone else pays is just wrong on your behalf. Let me know where I can review your service???

Only place to fulfill your party needs. They pretty much have what you want to make your party/​event special. I would definitely recommend this party city over any other.

These guys are great. Stuff is cheap, and the people are friendly. I hate having to go multiple places, so being able to grab everything I need is a major plus. They even sell stuff I wouldn’t have thought of, like mustaches and suspenders.

Lazy workers wouldn’t let me buy ONE thing because they were «closed.» Practically screamed at me when I came through the door. Needless to say, customer service is not provided here. I suggest Alin Party Supply. It is not too far, much bigger and they actually give a fk about you.

Everyone here was super helpful. I couldn’t find the gift bags (despite the clear label in the aisle which stated «Gift Bags») so a gentleman pointed me right to it. At the register I had a sneezing attack (allergy season) and the cashier waited patiently for me to take something for it before I even paid her what I owed her for the gift bags I finally found. It was a great experience.

Something about party supplies just get me. I love going to Party City. You name it and they have it all! I went on an early Saturday morning to pick up some balloons. Thank god it didn’t take too long. They have 3 – 4 employees whose job is to only blow balloons. They have so many balloon options. Latex is 12 for $ 12. Otherwise it’s $ 1.19 each. They even have a section of candy.
Love the location of this place cause Michaels and Walmart is both near by. Perfect location for purchasing party supplies. They open pretty early, 8:30 AM which is great cause latex only lasts 6 – 9 hours… I went right before starting decorations for my friend’s bridal shower.

I’m a little surprised at such bad reviews to be honest. The main complains seem to be that they are out of items on busy days such as nye or Halloween. The thing about that is maybe you shouldn’t wait till last minute to buy these type of things .
From personal experiences I have no complaints about this party city location. I usually come here to get the occasional party décor for birthdays or special events. They usually have what we are looking for and they carry large assortment of balloons.
The parking at this location is pretty good. I would think parking would be an issue due to the heavy traffic at this shopping center but I usually find a spot up front .
Will continue to come here for party supplies.

Meh… came here on a whim to get NYE party supplies. Since we are total slackers, the entire aisle was pretty much wiped clean at around 4:30 PM on NYE. If you are looking for cheap, ready-​made party supplies literally in a box and ready to go for you, then Party City is the place to go. It cost $ 15 for a NYE party box for a party of 10. If you have time and creativity in your favor, then DIY is probably the way to go to be more unique and save money.

These people are ridiculous.
Called early in the morning minutes after they had opened to ensure a balloon order would be fulfilled by noon. I was kindly told that balloon orders cannot be placed over the phone, they must be placed in the store.
So I travel to the store to place the order in person. Immediately upon walking in I observe an associate on the phone doing what. –_​– taking a balloon order
There was some confusion amongst the associates as to which counter I could place a balloon order at. I ended up walking out after I was told there was a two hour wait for balloons

Everyone is just so miserable here.
Also they have walkie talkies & I heard an employee asking who had a bathroom key & I heard a manager basically shouting «I’m the only manager with a bathroom key; nobody else should have a bathroom key» over and over again… Maybe they should try investing in ear pieces because that’s not something you want to hear while shopping. It was just unprofessional. Also everything was so unorganized & the employees are rude too.
They didn’t have a lot of things to choose from either… We needed more variety, so we decided to only get a few things & go to other places for the rest… It would have been nice to get everything from one place.
They also need to work on being more obvious about where the line starts. I witnessed about 2 other people who were unsure where it started.
Try and smile, people!

Awesome deals and sales… almost always some sale going on! great place for throwing parties IMHO.