MetroPCS

I hate this place. They lie to much. False promises. I added two new lines in the middle of the month and only got credited $ 17.34 i was told the upgrade fee will be waved for my upgrade and nope. Lies lies lies… This is after i brought my wife in from another carrier. They did the switch with her phone first and said we’ll do yours next. And when it came to me… Nothing can be done. You guys really suck. I think I’m taking my family plan back to verizon. I might pay a little more but i think they will keep their word when they say something. I was told after we do the switch with your wife’s phone and add your sons line we’ll wave the $ 15.00 activation fee on your upgrade. And no. My manager said i can’t do this. Suck ass store. I know It’s only $ 15.00 but it’s the fact that i was lied to. I won’t lose sleep over $ 15 but i see metro will. Before you guys get an upgrade if you’re bringing somebody in from another carrier make sure your phone gets done first. This way they don’t feed you no bullshit after. Don’t ask the manager either. He’s a liar too. Just get yours done first to make sure they keep their word. If not you lose. like if this is a game to them. They even had me go back the next day For my upgrade. Sucks.

Pay attention… If you decide to change phone service from Metro know that this store plays dirty. After 4 months of not being able to process monthly payments through Auto pay all of a sudden and not being able to get the issue resolved we decided to change service.
As soon as I made contact with Metro to get my account number, they wanted to know why I wanted my account number. I told them I was changing service. I was given my account number. I then found out my phone was locked. I called Metro to get the code… that’s where it began. After many calls to 611, I walked my phone into the store. They refused to help me. Turning their backs. The female employee told me it would take her up to 2 weeks to unlock my phone. The male employee told me to take my phone somewhere and pay to have it unlocked. I was livid. I left the store and began calling Metro again. After several more calls I got someone who was willing to give me the codes to unlock my phone. This was a 5 hour ordeal. I suggest keeping your account number handy. Also get the code to unlock your phone. They have to give you the number. In my case the wrong numbers were given to me twice. I am so glad we changed to T-​mobile. After being treated with great disrespect by Metro employees, I will never recommend this service or go back to them. They thought it was funny to leave to disabled people with out phone service for hours. Well the last laugh is on them. We changed service and we are paying less for more. Shame on you METROPCS… Never again

I came into today wanting to switch my phone to an iphone and i had great customer service, very helpful and fast. Although, i did have some complications on my end after leaving the store. Edward the employee there was there every step of the way he was very patient with me even after leaving the store when I called he was there to help me through it all. Great phone service and great deals. The store was very clean and the way it was decorated and setup on the inside was amazing. I do appreciate the help edward offered. if you guys end up going to this metro store ask for the employee edward he’s very helpful, and patient.

They close earlier than shown on their website and of what’s posted on the door. Obviously they don’t want customers.

I was sent 45 minutes away to this corporate store to exchange my new phone because it had a defective camera. It’s still under warranty, but this is an inconvenience. I recently had surgery and my arm is in a sling. Getting around is difficult.
After driving all the way down there, RUBI MORALES, the MANAGER told me that she had my phone in stock but I’d have to wait 2 – 5 business days for her to process the exchange. Huh? Obviously, in my condition this was unacceptable, but she flat refused to exchange my defective phone or make any accommodation to get an obviously disabled person a working phone without any more unnecessary trouble. Instead, she gave me the impression that she was enjoying being as unhelpful as possible to me and she was just a willfully being a mean person.
Wasted more than two hours all together and still have a defective phone. Grade: F

Before tmobil join with metro it use to be good. Phone variety sucks not a lot of midpoint cell phones pertaining to price. I switched over to boostmobil. More phones I pay $ 30bucks a month for 2GB LTE you have to set up autopayment. Recently boost offered extra 2GB for life as long as you dont switch plans and been with boost for three months. So now I have 4GB lte unlimited text, calls for $ 30 bucks who can beat that and no roaming charge and uses Sprint Network

I came in to transfer my phone to Metro. Miriam helped us. She intervened with the other carrier when we failed to get our needs met.
Miriam worked through her lunch hour to transfer my number over to Metro. She was very knowledgeable about the phones and service contracts. She made sure I was offered insurance to protect my new phone.
I’m very satisfied with my phone and the cusotmer service that I recieved, and I would recommend Miriam to all of my friends.
Miriam is the ipitome of Metro’s mission statement of providing beyond excellent customer service.

I have visited this store on several occasions and found that some clerks are not knowledgeable however I have also found some clerks that are.
I had a problem with my phone which required a hard reset, when I went in to see someone Alyandra help me, she was very nice and knowledgeable. She was able to transfer my pictures and contacts so I didn’t lose them. The whole transaction took less than 10 minutes, definitely see her if you have a problem with your phone.

Not at all shocked at the bad reviews. Went there three days ago to get my phone serviced. Ended up applying for credit which I received $ 900 to spend on new phone and accessories. Was told that I would have a year to pay it off by Lucinda. After the process, I found out it was going to end up being $ 1800 after finance charges unless I paid it within 4 months. Then it was be 20% finance charge. Anyhow, I accepted and went home. The next morning I woke up in a panic lol cause I couldn’t sit with paying double if payed over 12 months. I called the finance company and they said long as there was no damage, I could bring it back. Lucinda, who the day before was the nicest sales lady, flipped on me. She refused to take the phone back, told me to pay it off in 90days (originally she said 4 months) and it won’t be double, was playing the nice/​nasty roll. Then the rental cop came over and stood behind me. I asked for management. He, of course backed, her but said I can return the accessories. I then noticed that Lucinda charged me for a pink case. I pointed that out to the manager. He told me that it was on my phone. What part of this black case is solid pink to you dude? I asked for the number to customer service. Couldn’t get though on my phone, but with theirs it went though just fine. I was then suddenly able to return everything but was so pissed after the whole ordeal. The entire staff needs to take a class in customer relations. Wouldn’t recommend to anyone.

what a bag of munts
you couldnt pay me money to have service with these c@ck suck suckers again
hash tag fresh to death

I got a new phone after one week, it stopped charging. Tried everything. Other chargers, plug in to wall outlet, USB. Nothing. So before it died completely, I was told I HAD to take to corporate store on Stearns for replacement. The «Manager» Andre Javier was the arrogant, nasty, unfriendly, patronizing, condescending, irritated, unaccommodating. He was not willing to help me and accused me of not knowing how to charge my phone. Never had such a terrible experience. Not to mention, the sloppy rent a cop who had to come over when I was trying to explain to Andy that my phone was in fact broken and was enough of an imbecile to ask «Is there a problem here?» Because a woman who is 5′ 2″ and 108 lbs is going to wreak havoc at the phone store. Andy didn’t offer to do a diagnosis on my phone immediately and tried to make me leave, telling me that I was out of luck if my phone died.
It ended up that my phone battery was bad and he said he replaced it.
He should be fired. Not sure how he ended becoming a «manager».
Andre Javier is a total A-​hole. I don’t necessarily believe in karma, but this dude should be on the list for being a bad human.

I have used metro pcs for a few years now. The reception has it’s issues, but every company’s reception has a few places it won’t work.
This is the corporate store. I was told by customer service that they were the most knowledgeable, and to take my phone there when it had issues.
There was a guy that apparently does not know the difference between a SIM card and an SD card. He kept insisting that buying a new SD card would fix the issue.
The woman, I think she is the manager refused to even look at my phone. They didn’t even try to sell me another. They just wanted me to get out.
If you need help, go to the store at 4^th and Cherry. They are not a corporate store, so they can’t do everything, but they are knowledgeable and nice.

I finally decided to leave Sprint and Nextel (whom I was with back in the day before Sprint destroyed the Nextel brand) after 9 years of being with them.
For a short time I was with Pacific Bell before they came Cingular than At&t.
Customer Service is a big thing for those brands because retention is important to them.
I jumped over from Sprint to Metro PCS because for the longest time I was on a month to month with Sprint and did not want to sign up for any long time contract.
I’ve been with Metro PCS for roughly 2 years now. I could of sign a contract initially with any other carrier for the length of time I stayed with them, but I don’t like being stuck into a «CONTRACT» if a situation arises.
No issues. Got my unlimited phone calls, unlimited text, and crappy internet that I used when I’m bored waiting somewhere.
As long as you don’t contact customer service or go into the store with your issues, you will be fine.
But if you’re the type that thinks it’s always about «ME», than you will be stressed out and growing more white hair as I typed this Unilocal review.
Metro PCS even try to scam me out of my $ 40 rebate from the beginning that I qualified for by following their «directions» specifically, but they like to accuse me of not following directions by sending me a white postcard that said;
Dear Customer:
Thank you for participating in this promotion. Unfortunately we could not honor your request due to the following reason (s): The product activation for your submission occurred outside of program period.
=========================================================
That is «FALSE» and I fought it and corporate eventually they mailed me my $ 40 Rebate on a plastic debit card. I was getting BS from everyone, but I was not going to take it and made sure they kept their end of the bargain.
They are fricken shady for this stunt that they pulled on me. That’s real ghetto there.
Do not called customer service on the phone, they are not helpful whatsoever.
Go directly to this corporate store to handle any FRAUD being committed against you in the form of getting your Rebate that you know you qualified for.

This is the corporate for all Metro offices in the LB area. I was more impressed with the Metro PCS security officer who took charge when you walked in and administered the ticket # to wait, and when I say wait, you will be doing much of that.
This store is so busy, the employees never get out from behind the counter, they or most are young, so they are not very knowledgeable when asking direct questions to move things along. If you know what you want, such as looking on-​line first you will be better off. I had gone to another Metro PCS store and mentioned I had time to shop around, so instead they sent me away with the advice of buy the phone on-​line first and activate or go to corporate store and get the same deal. All I wanted was a simple phone, activate and leave, this took over two hours.
Plan on taking a book while you wait so you can ignore all the kids running around w/​parents who don’t care that their child is ripping out the sample phone and banging it on the counter. BE SURE to know what you want first and then don’t ask questions, they will not be able to answer them unless they are basic. I had more knowledge in regards to transferring numbers, they will ask for the sim card only, don’t do this, give them the whole phone and insist on the transfer that way, takes more «mind power» but it does the trick, otherwise you are the one to manually transfer your info on your own. I went with them b/​c I am out of work and can’t afford anything else, otherwise I would not recommend them at all.

The people in the store are professional, they would get 5 stars. The network on the other hand is as the other review said. abysmal from what I can tell. My phone batteries died in 4 hours because the phone was without reception 79% of the time it was on. Android phones actually tell you this info. You should buy the phone and see if it works. The online maps can’t be relied on. I was in Huntington Beach and it was dead in a house. It was suppose to be a «best» reception area. If you went outside you would get a some reception. It was also dead inside at work, which is 2 – 3 bars strong on ATT.
They do honor the promise to return the phone if you keep the talk under an hour and keep the equip in good shape.

Metro PCS has to be the absolute worst phone service in So Cali.
Every location I have been to has had several problems.
1. Poor Customer service (They will do nothing for you at all except give you a hard time and blame the consumer, and you will leave upset and problems unresolved!
2.Very little to NO PHONE RECEPTION, Dropped call after dropped call, And lets not mention the text messages you will never receive!
3.Very diffacult to pay a bill, (As a matter of fact my phone service was disconnected when trying to make a payment and some plan adjustments.)
4.Poor quality phones, I have had to take my phone badk to them to be replaced 3x in the first 2 weeks, And believe me this was not an easy process!
Final Decision, Stop the confusion and go to Boost Mobile, Now that they have an Android Phone their service is more then far superior and they have some very very good customer service!
BOO, Metro PCS
Yay Boost Mobile!!!