AT&T

Mayra and Regina were really great! They were extremely helpful and not pushy. It was a wonderful experience!!!

These people saved my life. My phone cracked so I walked in trying to figure out what to do. My situation was a little complicated due to upgrade requirements, etc, so I won’t bore you with the details, but they helped me fix the problem pronto. They also had a deal running to get a free tablet with a new phone, so that’s awesome. Mostly, customer service is everything when it comes to these large corporate stores, and this is some of the best service I have ever received at a phone start. I was helped by Mayra. She was great and checked in on me later to make sure everything went well. If you need to go somewhere in LB, check out this place.

Had 3 different people helping me out after a very hard time… I got my phone stolen :(so 3 days after that I decided to move on from my grieving and get my old phone turned on! Tyler was very helpful and was able to answer all my questions and concerns. The manager (I’m not sure but I think his name is Darrin) also tried to help me with what he could. And a lady also helped called Regina (I believe) … So making long story short I had great service and appreciate you all! :)

AT&T
Customer service is terrible
Too expensive for what u pay
Don’t like them at all
If you want to switch to AT&T
Don’t do it
They are not good

If I could give 0 stars I would. I’ve been waiting for over 45 minutes now to be helped. Still nothing. Don’t come here unless you absolutely have to. Seriously THE WORST!!! Manager came out to apologize for the wait and then was nowhere to be found. I’d understand if this place was swamped. I’m one of three customers here. Ridiculous! Not to mention there about 5 – 6 workers here. I’m baffled at how they can get away with this.

To start, I would suggest making an appointment ahead of time. With that in mind, we ended up waiting almost an hour when we were told the wait time was only going to be 20 minutes. When we were finally seen by a representative, I was impressed and purely satisfied with the customer service and assistance Kaomie provided. She was not only efficient, but extremely knowledgeable of the services AT&T provides. We are very happy and pleased with the new options and services that Kaomie introduced us to.

Excited to upgrade our AT&T iPhone 5 for a shiny new iPhone 6s. A bit taken aback at being charged $ 45 each for the privilege of signing ANOTHER two year contract with you? Charging a loyal customer to keep their service with your company, seems like a bad business model. Off to T-​Mobile to see what they have to offer.

Jay is the worst person you could go to. Don’t waste your time here and go to a different store. She will try everything to scam you and take your money. Been here three times and she’s the same person we keep getting and she does it each time. BEWARE!!!

Went in just to see if I was eligible for an upgrade… Came out happier than ever with a new iPhone! Jessica (J) was amazing from the moment I opened the door to come in, to the moment I walked out a happy customer. People like her are why I will continue to come to this store. Thank you!

My first visit here to preorder my iPhone 6s wasn’t a good experience since it took about 45 minutes for a sales associate to help me when. I was only the 4^th in queue! 2 stars for my first visit!
On my 2^nd visit, AT&T redeemed themselves. After 4 hours with Apple Support 2 hours the first day and 2 hours the second day, my new 6s had a hardware defect! They suggested for me to exchange it at the store where I purchased it from. Luckily the store had my size and color in stock on the second day it was out. One of the managers at the store approved the exchange.
The sales consultant Kaomie was awesome in assisting me! 5+ stars to her! She is knowledgable, friendly, customer focused and super helpful. She patiently went over the various plans with me. Set up my new phone for me. Placed my new glass screen protector on the new phone.
I can’t speak more highly of Kaomie. I even made it a point to speak to the store manager to inform him what a great sales consultant Kaomie is!
This store needs a full staff of Kaomies! Just clone her. When the iPhone 7 comes out next year, I’ll make it a point to see Kaomie!
5 stars for Kaomie. 4 stars overall from my first experience at the store.

Poor customer service, unable to solve my phone issues, not too friendly either and very slow. Didn’t seem like they really wanted to please a customer.

Purchased 2 iPhone 6’s from nearby Costco, the service is horrible in the Los Altos area of LB. I called customer service and spoke for over an hour to them and they told me to go the store to get a micro cell. I went in and they had no record of my 3 conversations with their online people and told me I had declined a micro cell when I called. My phones don’t work at home and they want to charge me $ 150 to get them to work… insane.
The best part was when their useless assistant tried to up sale me on DirectTV… right in the middle of us taking about how bad the service was… exactly what I need more AT&T service.
Her solution to my issues was to call AT&T back. When I asked to talk to a manager she said he won’t do anything different for you. This store is useless and treats customers like they’re stupid.

Poor customer service, very slow. Employees walking around pretending to be busy. Unless of course you’re a girl in a dress, then you’ll be helped right away.

If I have to choose an att store, this is the one, fast service and our rep. manny was really helpful.

This review and 5 star rating is only for the excellent service provided by Kaomie! She rocks!
My mom and I stopped in about a month and a half ago to upgrade my phone to an iPhone 6 Plus. We waited our turn like everyone else for service. We were first assisted by Ifanni. The customer service was lacking. He also said there were no silver available, so I settled for gold. We got half way through the process of switching phones (never signed anything or paid) and decided we would wait. Ifanni did not give us all of our options to upgrade and didn’t explain the Next plan very well. So we left.
Soon after, my phone isn’t working. It says no service! We called AT&T and they said everything should be fine. Not! So we went back to the store. We put our name in again for help. Saw Ifanni and asked him about what he did and if he could help. He was on his way out and said, «One of them can help you.»
Lucky us, Kaomie came to the rescue. She knew right away what was wrong with my phone. Not to mention, she was able to explain all of our options to us. We ended up getting my new iPhone. To top it off, she was able to find a silver! Since that visit, my mom has upgraded her phone, and switched my dad’s phone. Kaomie really goes above and beyond to help her customers. If you are going to this AT@T, make an appt with Kaomie =)

I am in this store for the third time due to poor customer service resulting in mistakes that require me to go into the store to be corrected. Each time there is someone who immediately checks me in to their help cue. Every time I end up waiting for the next employee to help me while I am watching multiple employees sitting around helping no one. As soon as I am through with this interaction, I will not be returning to this store, nor will I recommend it to anyone.

I upgraded my phone at this store on April 4 and specifically declined the insurance for the phone. Richard the sales representative added the charge anyway to up his commission.
Avoid this store at all costs, they will attempt to defraud you. They have proven dishonest and should be investigated for their practices of deception.

Not a big fan of this whole Apple Store one employee one customer concept. The reason it works with Apple is because they have the manpower to handle the traffic and a walk in waits a short amount of time. Unfortunately ATT doesn’t have that manpower so I’m here waiting for a rep just to pick up my phone that I ordered. I’m told it wouldn’t be a long wait, only 30 minutes. Wow… I’m so relieved. Not.

Everytime I come here I work with a helpful person. The smaller stores don’t have as nice staff
PROS:
–staff is patient and helpful
–they sit at a table with you so it doesn’t feel like a stressed situation
–they pull up ur account and go over ur average uses each month.
CONS:
— don’t have any

Worst customer service I’ve had in my entire life. This is the first review I’ve ever left on Unilocal,because this AT&T went above and beyond in their delivery of an absolutely horrible experience. I came in for a simple task, to get a new SIM card for my iPhone 5 (why they feel the need to use «nano SIMs» is beyond me). Immediately I was assisted by Chris, who took some of my information down and brought me a new SIM card. I asked if I could activate it at the store, and when we tried logging in on his iPad it told me I am not an authorized user and could not make those changes at the time. I didn’t have an activated phone on me, so I couldn’t authorize myself since AT&T requires you to send yourself a 4 digit code.
His solution was for me to call customer service (my first WTF moment) from the store, knowing full well that their call center would be bursting with iPhone 6 inquiries. There began a long, agonizing hour and a half discourse with a shmoozy customer service guy who seemed to enjoy chitchatting about his phone preferences and wasting my time instead of helping me activate my phone. Near the end of our conversation (45 minutes later) he told me he could not activate my SIM card because I wasn’t an authorized user. This shit again?! Luckily, he informed me that I could call the primary account holder and have them authorize me. He said he would hold for a few minutes while I called them. He hung up after 3 minutes!
Finally, I was authorized so I came back to Chris for him to finally help me activate my SIM. What should have been a 5 minute visit was now an hour and a half. I informed him of this and he had the audacity to tell me that this wouldn’t have been a problem if I had been authorized in the first place. Thanks Chris, but it was YOUR fault for not telling me I could’ve called the account holder and saved me an hour. He activated my SIM card in almost no time, and I realized I spent an hour on customer service because of his incompetence for such an easy procedure. I told him I had a horrible time and he mumbled «sorry about that.»
He didn’t care that I had tears in my eyes from the stress of the entire situation, either. Why would you stick someone on the phone when you could be helping them in person? I know why, because you weren’t able to make commission off of me.
Worst experience I’ve had in a long time.