Los Altos Cleaners

Worst dry cleaning establishment ever! I’m an attorney and dropped off all of my suit jackets for cleaning on a Saturday with a rush request so I could pick them up on Monday because I had hearings on Tuesday morning. My niece went to pick up my jackets on Monday evening but they weren’t done. So I went to court without a suit and when I went to get my jackets on Tuesday I asked to speak to the manager and told him how unhappy I was. The manager told me their employee put the wrong date in the computer and the work is done so what did I want him to do. I said ‘is that really you’re response? He replied ‘yes because of your attitude.’ I then told him I wanted a refund and he told me he’d give me a $ 5.00 credit toward my next service. I declined that offer because I don’t intend to give him any future business. If you need your clothes in a rush and expect apologetic and humble customer service if they screw up your request, steer clear of this crappy establishment!

They’re A-​Ok. Nothing special, nothing bad. Just A-​ok. Rush delivery service is wonderful though I must say.

We started taking dry cleaning to Los Altos a couple months ago and the last 4 times we brought clothes there, something was messed up. I would tell them no crease on jeans — they would put a crease (seriously — WHO creases JEANS). I would tell them to fold polos over the hanger to avoid those weird «bumps» on the shoulders and instead they would hang them. On 4 different occasions, they didn’t even bother pressing the colors on my BF’s polo’s at all. The last time we received poor quality on the clothes, he took pictures of the shirts right off the hanger with the dry cleaning tags still attached and we took all 4 items back, explained to the girl (Guadalupe) the situation and stated we wanted a redo and that we wouldn’t be paying again for these items since they did a very poor job. She said she’d leave a message for the manager — I told her to make sure he calls me if there is an issue and even confirmed my phone # for her. Fast forward to today — I go to pick up the redone clothes and the girl tells me it’s $ 10. I explained the situation to her and she goes and gets another girl… who right off the bat says, «We did the work, you have to pay.» with complete attitude. Now, I am the consummate professional — I’ve worked in real estate for 15 years and I very rarely give people attitude unless needed. She needed it. You throw shade at me? I throw more back and I MUCH better at the game. I explain to her — again — what happened. That it was THEIR mistake and poor work that caused me to bring these clothes BACK and that I already paid for them ONCE and I wasn’t paying again since this was their fault. She just kept looking at me like I had two heads and kept saying, «You have to pay. It’s only $ 10.» Then I got really irritated and told her to get the manager because she was no help and that $ 10 isn’t the issue — it’s the principal of paying for crappy work and that if it is «only $ 10», then why is she giving me such a hard time? She looks at me and says, «The manager is on his way, you need to wait, I’m not dealing with you.» I ask where’s he’s coming from and she doesn’t answer. So then I repeated myself very clearly and verrryyy slowlyyyy and she tells me she doesn’t like the way I am talking to her. I tell her, «Okay, fine, don’t give attitude if you don’t want it, sweetheart.» The manager shows up several minutes later and I explain AGAIN that these items were a redo and that I wasn’t going to pay. He says, «you have to pay, we did the work» (what — do they have a script that they all recite? this was the SAME thing the other girl said). At this point, I am REALLY mad. I explain AGAIN and tell him that I am absolutely NOT paying for crappy work. Then I took one of the shirts of the hanger and it’s COMPLETELY wrinkled. The front has two huge creases down the center and there are two huge creases down the middle of the sleeve (too bad i can’t post the picture here). I looked at him and said, «You seriously think I am paying for this crap?» He looked sheepish and said, «There is nothing i can do for you, please take your clothes.» So he knows they did a horrible job and had no basis to try and charge me for anything. Ridiculous that their customer service is so bad and that I had to deal with that nonsense. If you have an attitude, DO NOT work in a position where you have to deal with customers. The customer is what makes or breaks your business. Something they need to learn.

Omg so I was a costumer here about a year ago until they denied me service for sticking up for myself because there ugly fat rude employee got crazy with me. I popped off and put her back in her place so she ran to management and had them terminate my service. When I returned for the next visit I dropped off clothes like any other time it was when I picked them up the dark Hispanic with a mustache told me they could not service me any more, he gave me clothes and gave me my money back, the clothes that he gave me were not cleaned only pressed. So these retarded ppl freaked iron dirt clothes and claimed they were cleaned. That pissed me off that they lied for one and pressed dirty clothes like who does that? I’m sure they do that all the time. Any way I really didn’t even feel like posting anything until I seen this super funny meme that looks just like that piece of $&$& employee look at the photo

This place does above average work for an excellent price. I get compliments on my shirts all the time. The people that work here are nice enough. There’s another cleaners I’ve used up in the South Bay but while they are nice, it is way more expensive. Some of the reviews on here make me suspect competitors are trying to trash Los Altos Cleaners. All around they do a great job at a value price. If you have an issue the manager will fix it.

DO NOT TAKE YOUR CLOTHES HERE!!!
I’ve been going to this place for over a year now, and all the negative comments posted are accurate.
Also, I’ve lost one of my favorite shirts to this establishment because of their poor treatment of a delicate item. Naively, I continued to use their services because they were cheap. And NOW as I am getting dressed for work outside my job, I put on some slacks that I had them clean recently AND THEY ARE STILL DIRTY!!! Completely unacceptable.
I will NEVER do business at that establishment ever again.
Again, DO NOT TAKE YOUR CLOTHES HERE!!!
–Very Disappointed Customer

Do not use this cleaner. This place deserves a negative rating. I was bring my clothes to this place for over a year until they damaged my suit jacket. After picking up my clothes, I noticed that there was a a hole burnt in my suit jacket. I brought it back to them to fix this jacket by tailor or through there insurance. Instead, they tell me that this damage is not possible and it’s not there problem. This is where I draw the line. This place does not deserve to stay in business and should learn how to take care of there customers. My rating is –10 stars.

These people are rude and unprofessional, I would think twice before taking your clothes here. My husband and I have used them a few times and they do an okay job, but are also rude and seem to hate their jobs. I called this morning to make sure they were open as it says here on Unilocal that they are closed on Sunday. The guy that answered said I answered the phone didn’t I? That means we are open. I responded, you don’t have to be rude as it says online that you are closed. He then said whatever and hung up on me. I have called places that have answered and were closed, even if it was a stupid question his rudeness was unnecessary. They are rude to your face when you’re in their place of business as well so I suppose I should have expected it. Save yourself the trouble, so to a different cleaner.

I am a regular customer and put up with attitudes and rudeness because they did an okay job. Went today they were soooo rude and closed same day service early
FAIL went some new

Los Altos is a pleasant cleaners to go to with reasonable prices. The staff are always courteous and helpful as long as you want creases in your clothes. If you don’t want creases, the matter what you say you will get creases. No matter how many times you tell them not to put Creases there is 80% chance you will get creases. They may even try to take the creases out before you get there to pick them up and I hope you don’t notice. But once the creases are in they do not come out. Period. No matter how hard they try to get them out the clothes are ruined once they’re in, they can’t be pressed out. And they will not want to replace them. But they won’t bother to train their staff to do them correctly in the first place or to just pay attention when there are signs on the clothes saying NO CREASES!!!

Every single time I have walked in for something, they have said they could not help. No offer to help solve any sort of issue. Business must be booming, but they don’t need you.

Amazing job, i am very picky with my clothes but i trusted them and they did not disappoint me .
They offer a VIP experience where i pay an annual fee and i do NOT have to wait in line .
Very affordable as well !

I’ve been promising a review to one of the girls behind the counter for awhile now.
Pros– they are very affordable and do a good enough job.
Cons– Close at 7 and give that more priority than inconvenience and disrespect to their customers. I was there 5 mins before closing and forgot an item in the car, told them Id run back, and had Diana’s experience of having someone lock the door on my face.
I’m still a customer based on prices and location. But if prices go up, I’d probably find somewhere that values customers’ experience more.

Okay, when I first tried this place out I admit one of the staff was a little rude. I always I try to give people a second chance and really give them a pass (maybe they were having a bad day, death in the family, or they didn’t mean to be rude and I had a bad day and I received her comment wrong).
I came back the second time and it was a nice and pleasant experience. Ever since then the ladies have been so wonderful. I come in with a big laundry bag, I think I intimidate them but I usually come in with 15 or less items.
I like that it’s cheap and if you drop off your clothes before 10 am you can pick it up that same day. How awesome is that? Knock on wood (knock, knock, knock), they haven’t ruined any of my dresses or my husband’s shirts and pants.
Try this place out. It’s cheap, dependable, and nice people.
Also you can ask to have the staples removed before they hand it to you!

ONE minute after they closed the door (I literally saw them close it on me) with an armful of clothing. They refused me. This is exactly the kind of customer service and accommodation I do NOT need. You lost a would-​be patron.

Avoid this establishment. Staff is unhelpful and discourteous and service is inconsistent at best. Brought in items with an after 5 p.m. pick up time. Arrived at 4 since I was in the area and asked if items were ready. Rather than check, clerk dismissed me with a wave. I said yes, I knew what te ticket said but could she please check anyway. Again, dismissed with a wave. When I returned two hours later, I discovered that items weren’t actually cleaned. Because it was «black and white next to each other, the colors might bleed.» We’ll, that information might have been conveyed when the item was dropped off!
Have been coming here for years and kept coming out of loyalty to a local business but with multiple changes in ownership quality has deteriorated beyond acceptability.
Find some other place to take your clothes.

RUDE RUDE RUDE!!!
I should have read the reviews before I brought my dry leaning here, it gets one star for not ruining a dress and being in the perfect location (target, trader joes, post office, drug store AND more all in the same location) but if I could give negative stars for attitude, rudeness and general poor customer service I would give it negative 100.
When I went in with a dress to clean I noticed the indentured servant attitude of the front desk employee, but I didn’t really care as long as they cleaned my dress.
Today I brought in a sealed bag with a wool jacket that my daughter threw up on. I didn’t open the bag, I didn’t throw it down casually and demand service… no, like a normal person I am grossed out by puke too, especially other peoples, so I began (after a cold semi-​greeting from the same employee) with an apologetic story about my coat. The girl recoiled in horror, moved back 10 feet and said simply, we can’t help you.
Okayyyy, I asked, how do I clean it?
I asked if I wiped it off would they dry clean it, I asked if she had any idea how to wash wool… I don’t know was her repeated reply in a super condescending tone with a look of utter disgust.
I get it, you don’t wash puke off of stuff. Surely though, this dry cleaner might have a tip or a suggestion other than a blank stare and poor customer service?
Nope. Not even and I’m sorry, we don’t do that, not a smile, not a speck of professionalism to be found.
I will continue to go out of my way for better service any day.
And here’s an undeserved tip; If you don’t like your job? Quit.
And here’s an immediate update:
The very next dry cleaner I went to was super kind and professional and told me exactly what to do so that they could handle my jacket. Easy peasy.

Seeing other people’s reviews, it seems that I should find another place. But I have to tell you, it’s close to where I live (I could walk to it) and it’s cheap. Seems like the perfect storm. Unlike others, I’ve never had a problem. Friendly service, shirts pressed nicely and starched just right, good dry clean. When they are busy, you could wait a little while, but what dry clean place at its peak is going to be super fast? None. Parking is always crowded here, mainly because of Trader Joe’s, but always available. I’ll continue to use this service until I move elsewhere.

I actually drive a little out of my way to use this place because I like it so much. They are nice, super fast and really helpful any time I have a unique situation other than the standard drop off/​pick up. Couple of examples:
–On one occasion, a shirt came back with a stain on it that I didn’t recognize as having been there when I dropped it off. I discussed it with the manager. He is always really friendly if you ask me. They cleaned it again, free of charge, and the stain came out!
–I went to several different places to get quotes on steaming a wedding dress; they were, by far, the cheapest and took the time to talk with me about how long it would really take so that everything would be smooth for pick up.
I have the option of walking to a dry cleaners right around the corner in my neighborhood but I’m still a fan of making the short trek over to Los Altos — it’s worth it!

Well, where do I start? My local (regular) cleaners is closed for a complete remodel.
I need a place for temporary. So I figured I can kill two birds with one stone. Take my cleaning in and hit Trader Joes at the same time.
There are one dollar signs on the windows so I figured cool. I entered and that is where the story begings.
A suit will set you back $ 6.00! If you the same day (regardless of what time you bring it in) there is a $ 1.00 extra charge tackd on for each item.
A tie is one buck unless it is silk, which is pobably the majority of ties out there. If your tie is silk, the cost is $ 2.69.
If your clothing item has lining, up charge for that.
One last thing. If you are not paying the up charge for same day service, dont count on getting your items back for 3 days.
Los Altos Dry Cleaners SUCKS. Dont go there.