Bank Of America

Worst customer service ever. Tried to wired money to other country, Betty the one who assisted me look doesn’t even want to work. Right after i asking to help transfer the fee, right away she suggest me to transfer the money through other mean (most likely so she doesn’t have to work). During the process, she did not even try to explain anything to me which resulted in exchange rate way lower than current international rate. I decided to cancel it, and asking several questions. She raised her voice and look even more annoyed just to be working. I reported the incident to the supervisor, he just brushed me off and said ‚“i don’t hear anybody yelling or raise her voice” n claim that he was there all the time when in reality he was in and out the area. I am very dissapointed, have been an account holder for 7 years plus. Maybe it’s time to
change. They don’t even care about the clients anymore. U have been warned!!!

Topic Bank of America atm thank you atm’s well it area tellers here really nice no what you doing love it I love the way it take care of their customers I’ve been thinking here for years

Extremely understaffed. Took 45 mins just get to my safe deposit. They didn’t even noticed that I was waiting until I went up to ask someone for help.

PLEASE NOTE THAT THIS REVIEW INVOLVES THE SAME BETTY THAT MIKE C. CALLED OUT IN HIS 3÷21÷14 REVIEW AND B OF A REFUSES TO DO ANYTHING TO CORRECT HER BEHAVIOR.
I took all of my savings out of this bank today. I was treated rudely and it was intimated that perhaps I’m too old to understand «how things work». I asked for an apology and was refused. I complained to Customer Service via phone twice and was assured someone would call me back by noon. No call. I was also told to call the Manager and tell my story. The Manager was out so I had to speak with the Assistant Manager. He promised to call me back by noon. No call. At 2 p.m. I went to the bank, met with the Assistant Manager who took me to the woman’s desk. She looked at me with a smirk and said, «How may I help you?» while he was standing behind her. I said, «I feel I’m owed an apology.» She refused to give me an apology and smirked at me. I said to the Assistant Manager, «She’s smirking.» He disagreed and said she was trying to be pleasant. No apology. I took my money out. I called customer service again. They were no help. I WOULD NEVER PUT MY MONEY IN THIS BANK.

I am a boa customer and was seeking a branch in a nicer neighborhood. I like this location because it has target, the postal office & sweet embellishments all in the same plaza.
I needed to open a business account for my new business venture so I decided to give this location a try despite the reviews.
For my experience The manager and teller was extremely professional & attentive. As soon as I walked in I was greeted (w/​a smile) even though the manager was busy helping another client. She promptly advised me someone will be with me shortly.
I stopped in on a Friday afternoon around 1pm. The wait was less than 5 min. My teller was personable & nice. Glad I chose this branch!

This place is depressing. I’m so glad I don’t have bofa. They charged me $ 5 to cash a check. I actually laughed out loud when the teller informed me. He then proceeded to try to get me to open an account. I hate to use emojis in a review, but this place is:

In this day and age customer service is all about decreased effort, meaning, the customer need to only come in once, without too much hastening and within short period of time (on the same day) get what need to be done done, and then that’s it. Bank of America, represented in this big sized branch, is the opposite of that.
Also, being professional and friendly is another key beside ease. This is no demonstrated here either.
Now, I am signed in waiting to sit with personal banker, and there two of them: one is with a customer, the second one greeted me with a smile thanking me for waiting then stepping away, sitting on his desk, picking up the phone and making call backs!!!
Do understand that I am here right now, serve me first, then do your calls, or, do come at all to the lobby, stay in an office was from the public eyes and make your calls: Perception is important

It’s morning. There are approximately 20 people in line and only one teller. I left and came back in 30mins and the line was still long and only one teller. Ridiculous! Went next door to Chase and was served right away. Shorter line and two tellers!

While most of the reviewers here seem to be BoA customers, I simply stop by here because it’s the closest branch from my place to drop off deposits for work.
As far as the service here, the experience is similar to most major bank branches. Since my deposit is for work, I usually just step in to the Business Banking line; which either no one or 1 – 2 people are in line. I try to be alert and if it looks the business line is going to take long, I just hop in to the normal line. Customer traffic can vary!
The bankers here are very courteous and I’ve never had a bad experience with any of them!

Location is on the corner of a strip mall. Area is kind of sketch. Service was really slow. Only came because I really need to go inside the bank. Would not come back!

Worst bank I’ve ever gone too. It’s in a crappy location and their customer service is crap. You honestly couldn’t waive a stupid $ 10 fee for me!?? Especially when I’m a loyal customer. Il be moving my whole account somewhere else to where they will appreciate my business!

Honestly, Betty, Sr banker, don’t call me over to your desk and then spend 5 minutes emailing your coworker and talking smack about the irate customer who asked you to see the manager. How do I know? You sat me down and didn’t bother asking for my ID or bank card until after you whispered to your coworker «Hey. Hey! Check your email!»
I ended up sitting there in silence for 15 minutes total while you were (questionably) doing your job. I never thought I’d say this, but calling Bank of America and sitting through hold messages would probably have been a better experience.

DO NOT BANK HERE! I opened my account on a Friday, the next day my account was closed without anyone informing me. When I went in Monday morning I was then told it was being closed. I was then told I could come in the next day to withdrawal my money. When I went in the next day I was then told they send me a cashiers check and it should arrive in 3 – 5 business days. So here I am TEN days after my account has been closed and have not received my check and still can’t get my money. When I called I was told «oh whoever told you that was mistaken, it takes 10 – 15 business days before you will receive it in the mail!» I’ve spoken with everyone possible and have been told there is nothing I can do but WAIT for my check and it is «out of their hands». All in all it’ll be another week or two before I receive the check. This is by far the WORST experience I have ever had with a bank and because of them I am now unable to pay my bills! DO NOT BANK HERE!!! (If there was an option for no stars or even negative stars that’s how I would have ranked them)

Warning! Be careful at this branch. North and south side of building has what appears to be homeless and other undesirable people hanging around asking for money and following BofA customers to their cars.
Be careful of your money withdrawals as LBPD web site shows
several thefts near area of BofA.

Only use the ATM here so i’m not complaining and lots of parking too.

While I do hate BofA, I’m not here to argue about the crappy ass bank and raping me for overdraft fees.
Instead, I use this place for its ATM. The people, not the bank, are stupid. The parking lot is situated horribly with the ATM and makes parking/​getting out pretty difficult. It seems people go full retard in this little section of the parking lot.
Seriously. It’s like a bermuda triangle for idiots who can’t drive. The security keeping watch does his damnd-​est to watch as idiot after idiot forget how to drive.

i’ve only used the ATM but very convenient parking

The ATM’s take forever. I’m sure there must be another B of A somewhere nearby because this one should be avoided. The ATM’s are finicky– often spit the checks you are depositing back out or they get stuck in there. Plus, one deposit that my co-​worker made here went unaccounted for for a few weeks when the ATM dies midway through the deposit process but didn’t return the checks to her! Took many many many phone calls before they recovered the checks!!! Bad bad bad!

Screw Bank of America. They are among the worst of the big banks. They have no scruples and no interest in anything except fleecing their customers. I dealt with them for a while after they bought MBNA (who I had a credit account with), and after years of perfect account standing with no late payment on that credit account, and with no negatives on my 750+ credit report in more than four years, they jacked my interest rates by more than half. I didn’t realize it until I looked closely at my statement. They told me they had sent me a note about it and that I could have «opted out», but that the time to opt out had (conveniently for them) passed. I did not get a scrap of notice from them and if I hadn’t taken a close look at my bill I might not even have noticed. I am sure they bank on that to bilk money from you without you even really realizing it.
This was immediately after they took bailout money with my tax dollars, and right after they had posted record profits.
To put a cherry/​turd on top, they gave away their CEO/​Executive Thief Ken Lewis a 50+ million retirement package. (Must be nice being ‘too big to fail.’)
I am never, ever doing business with them again, and I’m also in the process of closing out my Chase bank accounts, they’re not much better. Going to a credit union.

WARNING never get a loan with Bank of America Home Loans. These people are thieves. Their employees are idiots. You can go for supervisor to supervisor and they are all retarded and tell you different things. None of them no what they are doing. We refied and set up a bi weekly loan payment. Come day for payment nothing is withdrawn. We call and these retards cancelled bi weekly and wanted 4000 dollar to start it back up. Amazing since it was already set up thru escrow and escrow showed us all their ducks were in order and paperwork. This is just Bank of America trying to steal more money. Dirtbags