COIT Cleaning and Restoration

From the receptionist to the measurer, to the take down to the reinstallation the entire group was OUTSTANDING. n T wouldn’t hesitate to call again or recommend your company! Tom Camarillo, 93 010

Coit is excellent we use them annually for years for (a) dryer duct cleanout every May, and (b) carpet cleaning every December.
Everything is always excellent, same excellent people, they’re very professional.

Our carpet cleaning was scheduled through Costa Mesa office and Juan came from Monrovia.
He did great job cleaning all our carpets in our two story home. He was very helpful in showing us some tip when we do spotting and cleaning ourselves.
He also applied Scotchguard.
This is our second good experience with Coit.

Terrible. I called and they said they would call me between 12 – 2:00pm to arrange the time they would come the next day. No PHONE call. So I called in the morning to confirm the time. They say they have no record of me. Well I have all the notes on my pad, with price, discussion and your phone number. She finally locates me after I insist that she look me up by address not phone number. Sure enough she finds me. Then says your scheduled for 3 – 5:00pm. I could tell she made that up, and that was to late for me. She insists I didn’t say I need early, yeah because you told me to discuss when COIT called. So I asked if manager is available. He was unable to fix the problem. WORTHLESS manager, and bad company. If you make the mistake fix it. Looking at the Unilocal reviews I wished I had seen them first. Clearly this is NOT a service friendly customer driven company. Beware these are not reliable make it happen people.

Great job. Not a lot of water on the carpets. All stains were gone. What they don’t tell you is that, all the stains somehow reappear. You must call back within 1 month for them to come back for free. If it’s after a month they want to charge again to have the stains you already paid to have removed!!! So they knew the stains would come back? Once again, looks amazing when they leave. But after about 20 to 30 days, every single stain reappeared. Way to go Coit. I will not be using your services again

COIT did a great job on our kitchen floor. When they could not do the same in the bathroom, due to pre-​existing conditions — they decided not to charge for the work there. Cool move in my book. I will call on them for future cleaning jobs.

After trying to rip me off by taking my area rug for cleaning and bringing it back in EXACTLY THE SAME CONDITION as when it left (the driver agreed with me and gave me back my rug free of charge), four months later — they send me an INVOICE?
DO NOT EVER DO BUSINESS WITH THIS ABSOLUTELY HORRIBLE COMPANY.

We have been using COIT services for years. Not only do they do an excellent job on our rugs and carpeting, but the staff are pleasant and do their best to provide great customer service.

This place is a joke, they came to my house to give a free est which by the way it was a mistake, the person who came to my house didnt even see what he’s here to clean!!! Right on front door he told me $ 150 before he see anything. its a joke, he didnt even smile or ask any questions. I would had him clean my carpet at least the two rooms, but when he walked in to my house showed no interest of doing any work. so I told him to leave me the est. Coit got a do better on your techs training, I’m a service tech my self. For your prices you got a show quality

I had my area rug sent in for cleaning and when I had it returned the seam was detached so I had it returned for repair. We called COIT to find out what happened and they told us that this happens to cheap rugs. I was offended because it was not a cheap rug it in fact is an Ethan Allen rug and besides my rug should not have had any damage to begin with or at least repair before delivering it and notifying us. So when they returned the rug back to us after a 3 week wait, I inspected the rug before having the very nice delivery guy leave and found that the repair was done terribly. A 4 year old could have done that. I had it returned and now I wait again to hopefully get a more professional job. Please, please do yourself a favor and not go with their services. There are plenty of carpet cleaning services out there.

After waiting through 2hr. window for them to come and clean our carpets, they didn’t call to say they were delayed, so I figured I would give them another half hour. Still no call no show so I called them and was told they would leave them message and as soon as they heard back they would call. s So I waited another 20 minutes and didn’t hear back. So I called and cancelled. This after moving all our furniture out of the way and etc… The person I talked to could not have cared less. I would never recommend Coit to anyone. They acted as though they didn’t need our business because they are the «Biggest» and the «Best». Don’t call them unless you want to lose a half of your day for nothing.

We highly recommend Coit for carpet and Floor cleaning. We had two awesome young guys by the names of Antonio and Daniel come out and cleaning our carpets and polish our floors. We are very satisfied with their work that we used Coit again. We asked that the two of them continue to come and take care of our carpets again. Please use us as a reference anytime. Thank you. Ana Ohe.

Our area rug «cleaning» was a complete waste of $ 148. The rug was picked up and returned a week later. My dogs were barking, so I asked that the rug be left rolled up in my garage. The minute the garage door was closed, I could smell urine on the rug. I called Coit, and without any argument, they agreed to come back for the rug and clean it again. Well, now I’m guessing that they get this complaint all the time. The second time the rug was delivered, we had the SAME PROBLEM: the rug still smelled of urine. We haven’t been able to bring it back into the house. It smells as bad as the first day it was picked up. I sincerely doubt they took a second try at cleaning it. We could have done a better job cleaning the rug ourselves with a steam vac. I strongly advise against having any services that aren’t done in the home, under supervision.

After my review appeared on Unilocal!I received a call from the General Manager and he informed me that I would, in fact, receive a refund check for $ 25.00 (the amount of the coupon) that I was told I couldn’t redeem. And I did receive the check promptly. Good customer service!
Also, I received coupons that I may use within the next 12 months. I think that Coit has clearly rectified any issues I may have experienced. I will use the coupons before the expiration date and will update as needed.
Thanks Coit!

Antonio and his team did a fantastic job steam cleaning our travertine floors and showers. They were on time, polite, experienced and provided good feedback regarding our expectations. We will definitely use them again! We also had our drapes dry cleaned and I was very impressed with the result. I was planning on buying new drapes but decided to try to have them dry cleaned since it was so cheap… the drapes look brand new now!

I’m updating my review based on the very positive response that I’d received from Coit’s management team. I’d asked someone to contact me and a manager did. He understood my point that the bill was significantly different than what was quoted to me and we came to a mutually agreeable solution. The mgmt team does want to make sure that customers are happy and that is great news.
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New Summary: Coit Corporate — good job & sensible
Coit Costa Mesa — lots of learning to do
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Predatory practices. I called Everett and his group for emergency clean up after water ended up in Pilates studio. They were quick to answer the phone and get someone out.
When the cleaner arrived, he told me he’d get working on the cleanup. I filled out some paperwork and had to ask for an estimate. The cleaner put me on the phone with Everett who explained that he wasn’t in the office and did not know the costs, but it should be around $ 800. While I had sticker shock about the price (it wasn’t that much water and it was clean), I authorized the work. I told Everett we needed to stick with the $ 800. Everett explained that once the work began I’d have the option to say no to parts of the work and not incur some expenses. Once the work began, no one called me or gave me the option opt-​out of parts of the work.
When I received my bill, it was more than $ 1,000. When I originally spoke with Everett on the phone, I said that we needed to stick to the quoted figure. The bill was significantly more than that. Neither the cleaner nor Everett called to run costs by me. It felt like they were either clueless or taking advantage of customers who are in difficult situations. It’s possible that Everett just does not know how much services should cost and quotes wrong… but that’s a problem for me as well. Shouldn’t he know? Or, shouldn’t the cleaner doing the work know? I’ve had emergency workers (plumbers) before (too often!)…they have a price list they show before doing the work — can’t Coit have the same? It’s not rocket science and not having that makes me thing Coit is being dishonest.
I would not have authorized this work at $ 1,000+. If someone had called me, I would have opted out of parts of the work. I owe Coit money for the work that they did, and I’ll pay it, but I hope someone contacts me and we can find a resolution where I don’t feel like I’ve been totally taken advantage of. I strongly object to the feels that are well beyond what was quoted.

Great service and fair price. James and Jerry came by to do a free estimate of all of the carpets and upholstery items I needed cleaning. They were exactly on time and even tried to come by a little early, but called first. After walking through each of the items minus the 40% discount, I decided the price was more than fair and they proceeded to work.
They both were very friendly and made sure I understood that some stains were still there even after cleaning. They were very minor and expected, so I didn’t mind — but I certainly did appreciate that they made an effort to let me know what they could and could not do. I would imagine that would be frustrating for people who wear shoes inside the house, but since I don’t, none of the stubborn stains are really that noticeable anyway.
I also appreciated how they walked through each of the items and made a conscious effort to explain to me how much things were going to cost. In the end, I knew exactly what to expect in terms of their ability to clean and how much it was going to cost.
This was my 2^nd time using COIT and I’ll definitely call them again. Great service… based on past reviews here, I’m guessing that either there’s been a change in management or they’ve brought in more reliable guys. I’ll definitely use COIT again. Thanks James and Jerry!

The last time we had our carpets cleaned we made the mistake for going with a cheep bid. Sadly, our carpets developed wrinkles due to being too wet in the cleaning process. This time we used COIT for carpet stretching and cleaning. They sent two technicians who moved our furniture, stretched the carpets, and cleaned them. After a walk through they moved everything back in place using covers on all the wood furniture legs and they left me booties so we could walk on the carpet with our shoes on.
In addition to our carpeting, I had them take our area rugs for off site cleaning. One is a synthetic store bought and the other is a wool antique Persian carpet. Both came back with the colors looking vibrant and in perfect condition.
They were truly full service and all the carpets look amazing! I would recommend COIT to anyone looking for top notch cleaning and service.

Great work by the fellas. Orlando, Jose and Danny helped us out today and it was pretty impressive. As you can tell from the website, the company has their act together and know what they’re doing. The guys have their system down. They were able to burn $ 1000 bucks with three guys in two hours but I am happy with the result! They said it was «40% off», as is stated on the website… Seems like a gimmick but oh well.
Got the wood, tile, stone, and carpet cleaned. They’ve got a serious van that could wake the dead with the vacuum noise and they seem to be well trained by some sort of «coit academy» perhaps. The guys were able to answer questions about chemicals and materials, plus offer suggestions for future care.
It’s a pricey service but I’m happy with the employees, the result and don’t feel ripped off. Carrying industrial machines and the dudes who work them to your house isn’t free.

We booked an appointment with Coit months ago, they sent out a tech to asses the apartment and let us know the estimated cost based on the areas we needed to clean (they do it by small, medium and large areas). We discussed where the outdoor hookup was so they could bring in the truck-​mounted carpet cleaning system. Apparently, it is better than the portable one they can also bring in. We opted to get the deodorizer, which tacked on a little bit more to the cost but we have a dog so we thought it was necessary.
Fast forward to appointment day and the Coit cleaner was on time, on the dot! I am particularly pleased with this because we also hired a cleaning crew and they were 2 hours late. I can not tell you how that bothers me, so having Coit be right on time gave them huge bonus points.
Now comes the cleaning. AMAZING!!! We had stains from the dog, from detergent spilling, ash and dirt tracking in from the balcony. I thought he would never be able to get it out. The carpets looked brand new when he left, oh and it only took him about an hour to do our whole apartment.
I recommend moving as much furniture and things off the floor as possible before they arrive. That way you get the most out of your service.
Highly recommend Coit in this area!