City Tow Service

The slowest tow driver I have ever seen. Took him over 35 minutes to clear a car out of an intersection on a minor traffic accident.

This place is the worst for customer service, so I had my car impounded for 30 days, when the impound was over I took a taxi to get to this place and had to wait 30 minutes for the guy to get to use while we were the ONLY PEOPLE THERE, then the stupid card reader wouldn’t take my car so I had to walk 40minutes to the bank to get cash and then 40 minutes bank and then HAD TO WAIT ANOTHER 45 MINUTES FOR NO REASON!!! this place is awful and the employee named Frank is freaking lazy and should not be behind a desk if it takes that long to complete the simplest tasks, He literally didn’t have anything to do but take car of us and decided to re-​park a bunch of cars before getting to us. The car was in there for 31 days and they charged me for 33 days. If it were possible to give 0 stars I would!

I came here twice because I got my car impounded and both times I came to pick up the car they made me wait over 30 minutes. The first time I came at 8am and they didn’t respond to the phone until 8:15 as I was calling their number from outside. They replied saying they’d be there in ten minutes and they didn’t show up until another 15. The second time I came around 10am and had to call again only for them to do the same thing and make me wait. Their opened hours are supposed to be from 8am-​6pm M-​F and 8am-​12pm Sat. Call 30 minutes before going and say you’re already there just to confirm they’ll open the gate for you sometime when you do actually get there.
Actually, it’s probably because only one person works at a time and they have to manage both towing cars and taking care of the office. They should have another person working designated for a specific job, either the office work or for towing. Also, they’re also really slow with processing the paperwork stuff, I was there another half hour as they were looking for things and putting it together. The worker was lagging and seemed like he didn’t want to do his job at all. Altogether, in my opinion, City Tow of Long Beach had very POOR service!!! Management needs improvement for efficiency!

Talk about service!!! My 15,000 pound bucket truck broke down today and City Tow helped me like a professional should!
I was stuck in Palos Verdes and after calling 6 tow companies, they were the only ones who didn’t try to take advantage of my situation. The most local company wanted to charge me $ 800 for a twelve mile tow, I couldn’t believe it!!!
City Tow quoted me a fair price and came quickly. This was nor an easy tow, we were stuck on a crazy hill and the driver took every possible safety precaution. It was kind of a dangerous situation but you would have never known it.
If you have a overweight vehicle or any vehicle stuck in a bad situation, you won’t want to call anyone else!
5 stars indeed!

Great service, fast and cheap. They charge cheaper then other towing company’s around, so I use them when I need tows for my used-​car lot.