Berro Management

I called 7 Berro property managers on Friday. Five of them did not answer. One told me to call back next week. One said that she could not show me the rental until Monday at 6pm. I showed up Monday at 6pm, and called her, and she said the unit was rented.
Thanks for making it easy to cross Berro off of my list.

The worst property management in the world they don’t maintain the property return calls infestation mice roaches bed bugs hard to get your deposit back very unprofessional don’t deal with them l repeat Don’t rent from these slumlords

If I could give this place –5 stars I would. Let me explain the BS this management company will put you through as if they want no one to move in. I live in Simi Valley, CA and my main office is located in Woodland Hills. Quite often, I have to travel down to Cerritos, CA and Anaheim, CA for business meetings. The drive back to Simi Valley between 2 PM and 7 PM is awful so I was planning on getting a second apartment with it being in Long Beach, CA (Home town). I applied at a Berro listing and receive a response a few days later saying «Sorry but your credit score isn’t high enough». My score is currently in the 700’s so I have no idea what the heck they were looking for. After getting into the details of what Berro was referring to, they mention «Your credit score is fine. It’s the criminal history that you have in Pennsylvania that’s keeping us from renting to you». According to Berro’s Rental Screening Company AppFolio, I’ve stolen a car, committed property damage multiple times, drunk in public charges, and even a DUI. I ask Berro for the report and that criminal history shows up on my report but under the name Charles Jones IV & Charles W Jones which is clearly NOT me. It’s clear as day but Berro kept calling me (Carl J Simmons) the criminal. The steps I took are below.
1. I file a dispute with AppFolio.
2. AppFolio takes my dispute and files this with the court system in PA.
3. The court system in PA sees the issue and removes all this criminal history from AppFolio’s report on me. Mind you, this criminal history comes up on no other report but this Appfolio report.
4. AppFolio reaches out an apologizes about the bad information and provides Berro with an updated report.
5. Berro refuses to call me back and work with me in regards to the apartment.
Berro, if you are reading this, I’d like to say thank you for showing me your true colors up front. Your business is full of a bunch of boneheaded individuals that take no accountability for their actions and little to no concern about wasting the time of your potential customers. That trust is broken and I will not allow you to earn it back from me.

They have the worst apartments and maintenance they are dirty, the managers have no idea what they are doing, and the main guy who owns these shitty apartments likes to harass people based on who your related to, also the carpet is infested with bugs, there buildings are not tested for lead poisoning, and over all they are the worst management you could go too trust me you can find better. Don’t come here you will regret it.

The absolute worst condo management company in Long Beach. You should avoid them like a PLAQUE. Property owners that value their property and want to retain its value should not ever engage this company as there are many complaints and separate actions pending against them for horrible service, poor security and protection protocols or lack thereof.
Berro Management was my management company in Long Beach, CA from 2004 — 2007 and then again from 2012 – 2012 but the most amazing thing is that Berro Management tried to slyly have this post removed so my post is to establish the actual first hand perspective acquired from dealing this business. You see in 2012 the company was so horrible in managing a tenant situation that it took all of 90 days for the incidents and the situation to become unhinged. So poorly managed in fact that the Long Beach Police department were called over 14 times in 90 days to handle this problem; a Berro Management problem (all documentation and call logs are available upon request and Berro Management were previously provided copies of all of this information as well back in 2012.)
If you are planning to ever move to a location managed by this company, my suggestion is to keep looking. Poorly mismanaged properties and funding and accounting practices were always shoddy at best.
Prior to moving into any Berro Management property, I would highly suggest that you contact the City of Long Beach Noise Abatement offices or the Long Beach Police Department. Many of the units they manage are a revolving door and if you like Section 8 and living under unsafe conditions then this is the company for you. Retain and hire this company at your own risk.
I reposted this post with more clarity as Berro Management contacted Unilocal and had my previous post removed. Hopefully the above is more details to show «actual hands on experience with this company and again I have documentation and copies of police reports in the event additional information is required to substantiate my claims».

I lived in an apartment managed by Berro Management on 3^rd street. First let me tell you that the property manager was very nice and very helpful whenever I had a request. However, while living there, my apartment was infested with bed bugs twice. It was one of the worst things to ever happen to me. I was bit all over and it is very painful. I went to the doctors to receive medications because it was so bad. I found bed bugs in my clothes, sheets, etc. I had to package everything up twice and I like other reviewers threw out so many items because it was easier than trying to figure out how to clean it. The property manager would always make sure an inspection was done immediately when I found a bed bug. These little suckers are hard to catch though because they only come out in the middle of the night. Anyways, when the inspector would come out, he would say, «well your apartment is super clean and I can’t see any but yes this is definitely a bed bug». I would have to trap a bug and put it in a plastic bag to prove that I had them because the bites were not enough to determine they were actually bed bugs, even the second time around. So after the inspection, then comes the fumigation. The second time, I couldn’t take it. I was already planning on moving but then I panicked because I didn’t want to carry any hitch hikers. The fumigation guy came and said, they should really tent this entire complex in order to get rid of these bugs. I asked him why they hadn’t and he said because it costs a lot and they would have to provide us with housing in the mean time. I was willing to stay in a hotel for a few days just to get rid of these bugs and to ensure no one else would go through what I had gone through. Unfortunately they spread quickly and I learned that heat kills these bugs. I moved and put some belongings into a storage unit since I know it gets hot inside those. I then threw out furniture I didn’t want. I basically have nothing but dishes left. Everything I owned was pretty much tossed in fear that I would have to deal with bugs. I’ve been bug free now for 5 months but I still have trouble falling asleep wondering if just a couple of hitch hikers got through and decided to lay eggs. :(It’s an awful feeling. So I suggest reading the reviews on here and then making a decision. They need to tent fumigate apartments with bed bugs.

If I could give this place 0 stars, best believe that I would. We got a 60 day notice without a reason. This is an apartment and we pay rent here but I guess the manager and the company don’t like us. She was always like «if you don’t do this I’ll evict you». Seriously? That’s a really dumb threat. We called the main office and they said they don’t need a reason to give 60 day notices. Stay away from this management place. They are the worst.

This place is horrible, don’t ever rent or buy through them. I moved into a one bedroom and getting a new place with my wife and 3month old daughter .it was our first actual place that we lived in and got together and sooner than a month we all were wondering why we had red itchy bumps or welts on our arms and first we thought ohh it’s the soap we are using then we found out it was bed bugs. This place was infested with them and they didn’t do anything to help until I stopped paying rent and they sent a guy over to spray four times out of the entire time I was living there. Note this first I couldn’t move out because I didn’t have the money or time to do it being the only one working with a 3 month old. Once we stopped paying rent they tried to say oh no bugs here since the manager didn’t find them when she came in. So few months passed of trying to get rid of them by myself and do what I can to save to move out. They didn’t do anything to help. Long story short they suck at what they do and they shouldn’t even be renting out places to people when they well know that it had bed bugs and when they say I had a baby and they didn’t give two shits about it and still don’t. So now I’m doing what I can to get my money back from all the stuff I had to throw out. I wouldn’t even give them a star I’m just writing this so they can stop doing this to hard working people. Thanks and fuck you Berror management

If you’re Mexican you have the best luck at getting one of these apartments… I been signing application after application with this management company. I dealt with three different managers all together and they were all Mexican… two of them never even turned in my application… And now I’m dealing with this Maria manager, who barely speaks English… I told her I wanted to come pick up an application and she told me come in a hour I was there calling her phone and knocking on the door. But no answer, so I left had to be at work… as soon as I got to work I called back 3 more times then finally tried to leave as message and she picked up acting all dumb founded.

I have recently moved out of a property on Broadway that Berro managed. I moved out of this property because the building manager was harassing me. I would have stayed in my apartment had it not been for this particular manager. I would give this manager a single star review.
The reason I am giving Berro Management Five Stars is because they are professional and responsive. Once I circumvented my building manager and went directly to the Supervisor at Berro all my reasonable requests were met in a timely and efficient manner. I would indeed live at another building managed by Berro in the future.

Horrible! Marina palms is awful now that Judy and her kid and husband took over. 2^nd rent increase. Don’t move here!

My husband and I managed our building for two years with almost no problems with tenants. Now with Berro they make excuses why they can’t get tenants out who are not paying. Also they need to be told repeatedly to pay the bills. This is not a full service management it is a headache that cost you big money.

Ridiculous, they took over from the old management and no one is taking care of the building anymore. Everything is dirty, they don’t do any repairs and maintenance.
We even have an on site manager but that does not help either.

Is it possible to give NO stars? BERRO MANAGEMENT is the worst! Our on site manager does NOTHING. I dont even know her name, she barely comes around. She once threatened us saying «if you ever get in bad terms with me ill just evict you!» The building is in bad shape, trash everywhere, its filthy. Our apartment has mold in every bathroom, the carpet is filthy. I can go on.
DO NOT DO BUSINESS WITH THIS COMPANY!
AND ESPECIALLY AVOID THE 7^th St and Gardenia ave buildings.
Ive sent a letter to the department of health and human services.
This is ridiculous. Its a joke and its no way of living.

By far the absolute worst management company out there. Have had nothing but bad experiences with them. Super cheap when it comes to repairs and really anything. Every apartment in my entire complex has giant square holes in the wall where there used to be an intercom system. The way Berro «fixed» the issue was by putting an ugly generic mirror over it. When my wife and I discovered it we asked if they could fix it and the answer from the on-​site manager was that Berro would not allow him to fix it. [Quick note one our on-​site mgr. He has to be the only good thing Berro has going for them. Really nice guy.] His boss on the other hand is the most rude, inconsiderate, condescending person I’ve ever dealt with. Our close friends had a CRAZY infestation of black mold. Berro refused to do ANYTHING and even called them liars. It wasn’t until the mold was affecting their health and destroyed everything they owned that Berro «got involved». In the end, after SEVERAL horrible conversations, Berro did the right thing. But it should have never gotten that far (months).
My advice to Berro is that you pay attention to what people are saying about you on here. Kym I don’t know you and I’m sure that you believe Berro is a great company; however, I’d suggest making some changes around the office and incorporating some better customer service methodologies.

Socially uneducated people, mainly women, greet you in a rude manner, standing for a zero quality service you will definitely receive at that place.
The worst one is the «manager», a blond, rude one who truly only thinks she is a manager, lol. On another planet she would never find any job.
So glad our HOA changed. This place is one to stay away from; far away. You can’t ask them for any service without getting aggravated, and we are owners. I don’t even want to know how these low lives treat renters.
If there was a zero star review I would have given that.
All the other reviews are correct as well.
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Update !
In regards to the review by Berro itself and the 11 positive «Likes» made by all their employees.
Read all of Berro’s reviews. Now, you (Berro) still think you are doing it right? You are in denial and the way you run this company is a joke. Do you understand why ?
Well, mainly because, as all of us can see here, you give a damn what people who pay you think.
So glad I do not have to deal with you any longer. The «manager» behaves more like a pxxp than a property manager.

Never mix business with fam.
People get too comfortable and when you put a halt to favors shit hits the fan.
The landlord in which I would not name, knew I owned a dog when I moved in.
She did not charge me a pet deposit as a favor. but when I stopped walking her dog, shit hit the fan!
all of a sudden I was too loud in my unit, and all of a sudden I had an unauthorized dog.
that was enough to get me evicted. Very unprofessional staff at the office as well Rich was an asshole by not really hearing me out.
However, I am in a very much better, cheaper place now. Entourage PM are the best! check them out! they have way better ratings than this joke!

I should have reviewed this site before renting from these people! If I could give no stars I would!
I lived at 1247 De Soto St in LB for 2 months before I had to move (moved out in June). The property manager, Alexis Lewis, seemed so nice and made the building community seem ideal. I was wrong to say the least. Things went well for about 2 weeks, and then things went down hill from there. The property manager was intrusive and nosy beyond tolerable. I just received my deposit refund today and they jacked me for $ 500 of my deposit money. I have pictures of the apartment when I left. It was immaculately clean, and there were no damages to walls, etc. I was only there for 2 months!!! I will be calling the rude receptionist that answers the phone there on Monday to let them know this information, and if they want to be ruthless, then I will be taking them to smalls claims court. Not just for the money, but for the principle of the situation. I’m sure I’m not the 1^st person they’ve done this to, but they can’t be get over on me!
I have never experience the caliber of rudeness from the staff at a management company and the dishonesty of an apartment manager ever before. I’m surprised they are still in business. I’m disappointed I ever rented from them. The only plus to this place is that they rent on a month-​to-​month basis. The 1 star reviews are correct and warranted about this management company! Look elsewhere for an apartment.

I called with a problem with water running into my apartment from upstairs and was told to deal with it myself. When I finally spoke to the manager of Berro (Pietre — Peter) the next day, he called me a stupid woman and other epithets I will not write here and had no interest in resolving problems with water leakage. The matter still remains unresolved and I have damage in my apartment including to cupboards, countertops and floors (as well as to my personal effects)
Berro is a worthless management company — no better than a slum lord. Rude. Lazy. Ignorant or perhaps uncaring of the law and of the rights of tenants. They should be forewarned though — I am not.
Beware. If you have an option, choose wisely and select an apartment with a management company that isn’t Berro. Sadly, in my case, my building changed management companies and this is my lot. But at least I can warn you.

Berro is the new property manager of the condo I live in. Our neighbors recently acquired this heinous little yapper who pisses all over the hallway and barks on their balcony all night, sometimes until 3 a.m.
After tolerating it for a few weeks, I finally called Berro to report them. «Okay, thanks for letting me know. I’ll take care of it,» the man I spoke to said.
Days passed. The yapper’s barking continued unabated. A week later, I finally just went to the HOA president and asked if anyone had clued him in. «This is the first I’ve heard of it,» he told me. After dealing with it though all the channels I thought were fair, it finally just took a threatening note to the neighbors from me to shut that dog up.
So, wow, Berro. Way to totally be on top of it and ensure that living conditions are up to standard in the places you manage. What exactly is the condo association paying them for? We’re looking to move when our lease is up next year, and I’m going to stay far away from any property managed by these people, because they clearly don’t give a shit.