Bank of America

It’s an ongoing LOVE&&HATE relationship with this BofA location! I normally go near closing time so it’s not so crowded – inside or at the ATM machines (5). But lately, it’s been busier than ever. IDK if it’s because of the street constructions transpiring during the day along Willow St., but the GM needs to get on top of this issue. I stand in line waiting for my turn to be called and I can hear people speak badly of this location – in English AND SPANISH! SMDH… I counted enough bank tellers available but I can’t help notice how slow they’re processing all transactions. It’s not a good idea to stop by here during your break from work. Sigh. Anyways, I try to avoid going here if I can. The only reason I go is so I can catch the cut-​off time for depositing (8pm at the ATM machines) or else it’ll process the next day. Be careful with parking, it’s a bit tight. There’s more in rear.

Horrible service, just witnessed all the bankers laugh at a Hispanic couple that complained about them having a long wait, and being skipped, when they walked out the door all they did was laugh about it, the Hispanic man even said is this the type of service you guys provide? Having everybody taken care of before us? … Smh all bad, I been on this line for about 30 minutes as well, only 3 bankers on the window

Horrible service longest lines in the city with only three bank tellers every time I come here

Trying to pull my mom away from this bank! They charge $ 13.00 for check assistance? I mean really? You get charged that much to be on hold for 10 – 20 minutes to wait for a crappy customer service rep to answer? They will nickel and dime your account to $ 0

Ugh, this is the worst bank ever. The tellers are rude, and they seem to not have things under control. Not only is the place so outdated and an eye sore, but they appear understaffed, and no one ready or willing to help. The only reason I’m still with them is because it conveniently block away from my residence. Considering switching over to Chase.

this branch is good to come too. plenty of stms outside. plenty of parking. tellers seem to be fast and correct. they are friendly. open 6 days a week

Bank of America was great, I’ve been a happy customer for 14 years.
This location, however, leaves a lot of room for improvement. I made the mistake of entering this location. After being «helped» by unqualified and seemingly uneducated gentleman with a ponytail, I had to leave the location. I am now on my way to my usual location to close my accounts. I’m appalled at how low Bank of America has let it’s standards drop. This employee is the single reason why I’m leaving B of A.

Bank of America is a large institution and has and deserves a bad rap. This our neighborhood bank and for the most part they have been a good office for us. Our issues with corporate B of A continue and we deal with them on a case, by case basis.
The Daisy office of B of A has been helpful in helping us make good savings and credit choices and we have successfully repaired our credit.

I’ve been going to this Bank of America location for years. It’s an ok location. During this visit, there was a long line of people trying to get help. The location offers about 6 outside ATM’s but those were all filled up as well. The staff seems to be nice with someone always at the entrance asking how he/​she can direct you or help you. The parking lot is pretty big allowing for a lot customer parking. One pitfall is that this location closes at 2PM on Saturday when there use to be a Bank of America down the street that use to close at 3PM, but we all can’t have it our way all the time. Overall an OK bank of america, they need to be faster at the counter.

The bank can be scary when doing late night ATM transactions and also the side parking is dangerous with the main local traffic on Willow.

always packed
lot of traffic acciends around this bank
old bank
long lines

Recently I tried to open a new account at this BofA and after rejecting every upsell they had was told that I couldn’t be helped because another bank had reported me… still not sure what that report was. I had been at my previous bank for 8 years with a perfect record. Went home, got online and opened a BofA checking and savings account in 10 mins with no problems. If there was some sort of report on me, surely their online people would have seen that too. 1 week later I make a cash deposit and the ATM takes my money and says «system error. Items cannot be returned.» Nothing is deposited into my account and no money is returned. I make a complaint and 2 weeks later I’m STILL waiting for my money so I can close this account and go back to my old bank. HORRIBLE SERVICE.

convenient nuff said.

I’m always in and out with very little wait time. the tellers here are very pleasant.