Wescom Credit Union

Wescom Credit Union has been my primary financial institution for almost 22 years. This branch in particular is my absolute favorite! The staff here is so professional, personable and pleasant! Each time my Mom and I walk in, we’re greeted with a friendly smile and a joyful hello. They all work very well as a team and I’m glad to have them handling my accounts. Also, they have theeeeee BEST coffee — always fresh, hot and delicious!!! :-)

After coming here I can never see myself going back to a traditional bank. The employees are very friendly and helpful. Is not like the regular banks were they just want to sell you stuff and wait in big lines. This is the place to bank.

I have been a member for 30+ years. TECU used to be a great credit union, but when they become Wescom many years ago everything about it deteriorated. I agree with B-​Man D: «The staff are completely inept and make constant mistakes that have serious financial implications.» We were interested in a HELOC and were told we could get up to $ 500K and that the loan process would not affect our credit score. However, it turns out our excellent 800+ credit took a ding because of the credit check – which would be ok if we could get what Wescom promised. But, even while the appraisal was sufficient, credit great, etc. etc. we were told that the manager at Wescom told us incorrectly what they would loan (to anyone) and we could only get $ 300K. SO AS A RESULT OF THEIR INCOMPETENCE and FALSE INFORMATION, our credit score, while still over 800, took a hit (because of a credit check we allowed based on the FALSE information given to us). If you do business with them, get it in writing – no matter how sincere they seem to be. Taking all of our business elsewhere!

I have been a wescom member my whole life. These people are the best. They seriously have the best security to protect its members from fraud and all that. They always work fast and courteous. Plus, i have NO fees for having a savings and checking account.

I’ve been a Wescom member for 15 years. It’s not a bank, it’s a credit union that appreciates it’s members. Being a Big Bank customer was a nightmare. I think they charged me a fee for breathing. Not so with Wescom CU. I’m not nicked and dimed with fees, there’s rarely ever more than 4 people in line, friendly & professional staff and I can use any number ATMs to withdraw cash fee-​free.

I’ve been with wescom for 20 years I always been very satisfied with their service. I was per approve for a car loan for 1.49% I’ve been with other banks and I’ve hit with many fees. I’ll never go bank to large banks.

Seriously, I don’t know what on earth these low reviews are about unless banks are paying people to write them. I’ve belonged to several credit unions in my lifetime and Wescom is by far the best. I have nearly my entire financial life with them except for mortgage loans and 401K. And I even do have one mortgage loan with them. The branch manager at the Signal Hill branch, Randy, is a great guy and has given me good advice. He is always available to talk to customers. The ATMs work well and the branches are generally convenient. I am a platinum signature member due to my long relationship with them and that means I get all sorts of stuff for free including free checks, free cashiers check and free notary. I even had my home loan documents notarized here, which isn’t something they usually do but I didn’t want to pay $ 160 to the notary that the title company wanted me to use. On the down side, their savings interest rates are low, though they are low everywhere. And when I did get a mortgage loan through them, it wasn’t as fabulous an experience as other loans have been, which is why I didn’t go back for my most recent mortgage. And even when they make a mistake, they try to make you happy. For example, I was on vacation abroad and I’d called and written to make sure my credit card was not declined due to security reasons. Well, it was. And it was a huge hassle. When I got home, I complained. Now, your average bank would have just blown you off at that point, right? Instead, the manager of the credit card division contacted me personally, apologized, explained what happened and then credited my account $ 100 for the inconvenience. Seriously. That was awesome. The only thing I wish was different was I wish they had safe deposit boxes. Because I still need to have a bank account at a real bank to have one and that’s a hassle. But, otherwise, I would give them 10 stars if I could.

After 10 years of being a customer, I have recently reached my breaking point with the downfall of this bank.
The staff are completely inept and make constant mistakes that have serious financial implications.
The account charges are constantly increasing and requirements changing without notification.
I suggest you find a bank with knowledgable staff and transparency for its customers.

At Wescom I saw no cooperation for short sale. despite dancing to every song they played Wescom still went ahead and foreclosed on a house that sellers fully cooperated leaving the sellers with a forecloser in their records. When I went to their Facebook page to demand an explanation they just blocked me… democracy at its best

best bank ever. multiple loans, car and personal, over 10 years now. also great with fraud detection and reversing charges.

At Wescom everything works out for me.
I know a lot of people like big chain banks, etc. And I personally do not because they charge for everything and anything.
But this credit union is really kool! All the tellers know you personally and are really friendly.
They have online banking and you can received free checking by earning points. Five points equals free checking!
They have a location in Torrance and Signal Hill plus an ATM in Harbor City. They have other locations…
You can look online and check them out. I love them!

Great service!

Love this bank! From a customer service stand point, I’d say they’re a 5. The tellers are nice and move fast, and I’ve never had any issues with them messing up my account. They respond to questions fast. The iPhone app is awesome. My only complaint is that there is no way to deposit checks at any of the co-​ops in downtown Long Beach, which means I have to drive several miles to the closest branch. Sans one star. Perhaps offer the option to deposit checks with our iPhone’s soon? That would be even more awesome!

The main reason I started with this credit union was for their free coin redemption. Well I found out the hard way it’s now 5% (over $ 22.00 in fees!) which seems high for a credit union. Then they started a complicated point system. Since my checking account fell under in points that cost me another $ 60.00 in fees since I wasn’t paying attention (my fault). I had to change over to a savings only account. I hate to say it but I’ve had better luck with my Chase account. I thought credit unions were supposed to save you money in fees? My advice is to use a different credit union.

So far so good. how sad that we expect are banks to screw up these days…
the atm is one of those no envelope ones… invariably it never takes my deposit. grrr

I was shocked when checking in at this branch at the low ratings, and thought I’d offer a counterpoint as someone who’s been a member of this credit union for going on 14 years now.
I’ll echo some of the thoughts of other reviewers. Yes, I was disappointed to see Sunday hours discontinued (especially since they gave out free newspapers, coffee, and cookies on Sundays). Yes, I was sad to see the branches close. Yes, there are more fees, and a loyalty points system in order to avoid them. And the Signature Member loyalty program has been shedding benefits over the years.
Yet a lot of these things are fallout from the economy and the housing/​banking industry problems. In particular, changes in federal laws and losses due to defaulted member loans (esp. mortgages) seem to be the biggest causes. Closing a dozen branches led to $ 25M savings in operating expenses from 2009 to 2010. If anything, I think the push for all credit unions to expand their membership beyond the original affinity group concept caused the credit unions to expand into areas with greater risk (e.g. many more members, branches in outlying areas, competing with consumer banks not just in banking services but investments, insurance, etc.). In short, when the economy was good, there was no problem, but when the recession hit, banks and CU’s, including Wescom, had to start tightening up its operations.
The memories I have of Wescom include them being one of the early institutions to have electronic bill payment and on-​line check viewing (YEARS before Bank of America did). Free notary public. Free traveler’s checks (before that benefit was scrapped). One of the first credit union iPhone apps. And a nice, personal compliment from their CEO when I wrote a review about Wescom a decade ago.
The Signature Member program (
) is complicated, but it does serve to increase members’ use of their services in exchange for perks and waived fees. It’s also a lot easier now that the score only «counts» once per year in establishing eligibility for the following year. The recent addition of a live points calculator makes it much easier to know where you stand.
Re: ATM’s. Just a tip: You can use ATM cards from a Co-​Op Network credit union (most CU’s, including Wescom, use Co-​Op) at any 7-​Eleven ATM. No fees and tons of locations. You can confirm that at
Now, on to the Signal Hill branch location itself. I remember when there never was a line. Now, there’s usually a few people in line, but the queue moves quickly and the tellers are friendly. I can’t imagine anyone who’s ever had to stand in line in any BofA branch thinking that there’s a problem with the quality or speed of service at the branch.
It’s a little difficult at times to get a parking space or contend with traffic on Cherry (especially with the traffic turning right onto Cherry from Willow. And the drive-​thru ATM is very hard to operate without opening your car door and leaning out. But other than that, I don’t have any beefs with the Signal Hill branch.

Wescom is the first credit union I ever joined after leaving (more like fleeing) U.S. Bank. At first, I was very pleased with them, especially since they were open 7 days a week back when I opened my account.
As time went on, however, I started noticing from reading the monthly member newsletters that Wescom started cutting back on their hours, specifically the Sunday hours in the in-​store branches. This then led to the elimination of Sunday hours in the standalone branches as well as the call center.
I began getting VERY concerned when Wescom started closing branch locations! :-O Over the course of time, the number of Wescom branches went from over 50 when I first joined to 29 now. That’s a HUGE reduction. I began doing some research online with Bauer Financial and Bankrate and discovered that Wescom isn’t in good shape financially. Bauer Financial rated them ZERO out of 5 stars. Bankrate was more generous, giving Wescom 2 out of 5 stars.
Also, Wescom used to have a completely free checking account. Now they are charging $ 5.00/month. In order to make it free, you have to go through all these hoops. NOT cool!
My advice is to look elsewhere. There are many other fine local banking institutions that still offer a no-​strings-​attached, free checking account. Be sure to read the fine print and ask a lot of questions before opening an account!

I’m not pleased with Wescom CU and I’m in the process of looking for a new bank. They were never as good as my old credit union but now they’ve increased their fees. They’re charging a fee on checking and savings accounts and the only way to avoid the fee is some complicated point system. No matter how long you’ve been a member (I’ve been a member for 10 years) you are awarded the same points.
I know banks are looking for ways to increase their revenue but nickel and dimming their customers is not the way to go.

Imagine my surprise when I found another Wescom in Long Beach! Riding the high off of my Irvine experience with this place, I found the help great, the depositing services convenient, and the hours good. I’m still miffed at the «closed on Sundays» trend banks and Credit Unions seem to have, but there’s nothing I can do about that