Allen & Sons Appliance Repair

My Kitchen Aide oven wouldn’t come up to temperature, Called
and they sent Mark from the Long Beach section I believe 6285 E. Spring st, he came on time was very friendly and knowledgeable. He said the igniter went out, so I said, ok fix it. Took him less than hour to fix the igniter. The bill came out to $ 249.50 $ 73 for the igniter and $ 170 for the labor and $ 5.99 for tax! Yikesssssss, for less than an hours work? Granted the service was great but wow, I thought the Labor rate was too high!

I don’t know the relationship between Allen & sons repair and
but stay away from both.
Came out to diagnose and tech very late with no call. Part on delay for 2 weeks, ok, not their fault. Tech appt to finish job 11 – 2 and he came at 4 after i threatened to cancel the job. No calls, I had to call them for update and they kept calling and they’d say another 30 min. LIke I don’t know they are lying.
Tech came and said he had 10 appts that day. They stack them an hour apart KNOWING they can’t keep that commitment. NOT CONSUMER FRIENDLY.
I called back and just to test how interested they are in loyalty to their brand I told them of my inconvenience in having to leave work because the person at my house had to leave, frustration, etc. They offered me $ 10 off of a $ 285 bill! How they even had the nerve to offer that. I felt like telling them the next time they wait an hour and a half (like me waiting for tech) in a restaurant for a $ 100 meal and the waiter takes $ 4 off the bill are they going to go back???
I love UnilocalING good places, but I feel compelled to warn the world when companies don’t care about service. Anyone can hire a tech, its how you treat your customers and this company gets an F. Call the Maytag man, that’s what I should have done.

BIG RIP OFF I had a problem with my refrigerator it was not cold any more. So the repairman came out and replaced a switch. I ended up paying 306.00 and I got a 5 year warranty on installed parts and only 30 days to call back on the insttallled part. Then my ice maker did not work 6 months later. They charged me another 150.00 and a 30 day warranty. To fix that. As far as I Am concered, these people are RIP OFFS AND CONS. DO NOT CALL THEM UNLESS YOU WOULD LIKE TO GET RIPED OFF.

Allen & Sons Appliance Repair came ok, and that is the last OK they get, to repair my Samsung Induction stove and after waiting over a month they came out and replaced all the circuit boards and of coerce there was a new problem and all they said was get somebody else and that was the last time I saw them.

Thank you to Sonny with Allen and Sons came to our home service call to repair our dryer and gave us a great deal! Pleasant and quick

If your want to pay triple use Allen and Sons
Too bad I didn’t read the reviews on Unilocal before I called. Samsung website recommends Allen and Sons. We are not handy so I couldn’t fix myself.
I paid $ 179 for ice maker and $ 180 for install that took 10 mins. found the icemaker on internet for $ 60.
I figured I overpaid by $ 200.
I gave 2 stars because they have good customer service. Return calls, confirm appointments and follow up, but i’m still sore from bending over on the price

I have a Sub-​Zero refrigerator/​freezer side by side model 532. The freezer fan was making a great deal of noise and I thought it needed to be replaced. Sonny came out and diagnosed it as a bad thermostat and timer which kept the freezer from automatically defrosting. It was actually ice build up around the fan that was causing the noise. A less scrupulous company could have easily charged me for a new fan but Sonny did the right thing and repaired it correctly. The parts came in the next day and he was finished with the repair in about an hour. It’s nice to find someone who actually diagnoses the problem correctly and honestly. I’d definitely use them again.

They are the WORST! Zero stars!
Called for a repair on my GE Profile Refrigerator, diagnosed it as a leaky tube for the ice maker. Okay, fix it. It seemed steep at $ 427, but the technician said it was an expensive part. I needed my refrigerator fixed and at this point I was $ 100 in, so what was another $ 327?
Two weeks later, I haven’t heard from them and I call to see if my part has come in (someone was supposed to call me, but didn’t). They tell me my part is on back order. Wait another week. Finally, the part has come in, technician will be out the next day to fix it. Guy comes out, I pay. Everything looks fine until I notice the drawer in my fridge isn’t closing right.
Long story short, they guy installed the WRONG PART.
So now I have to wait another 2 weeks for the new part. Replaces it, everything looks okay, but the next day, the original problem is back. They come out again. Guy re-​diagnosis it. It’s a DIFFERENT PROBLEM. Says he’s got the part and will be out the next day to fix it. Never hear or see them.
So we call GE and get one of their technicians to fix it and the guy says it’s a very specific problem that non-​GE repairmen don’t know how to fix. And it costs LESS.
Save your money and headache, DO NOT CALL ALLEN & Sons.

I should have checked the Unilocal reviews for Allen & Sons Appliance Repair first before I had them come out to fix my refrigerator.
The technician came out and said that the problem was a relay switch. I gave him authorization to put in a new relay. It only took 5mins for him to do the job and I got a bill for $ 250.00.After he finished putting the relay in I told him that I don’t hear the freezer coming on. He said that it takes 24 hours to see the freezer to get cold. I have the same problem that I had when they came out, broken fridge.
DON’T EVER CALL THESE RIPOFFS!!!

HORRIBLE repair and customer service!!! Had to have repair/​service man to come out 3 times to fix the same problem. Customer service is extremely rude and they don’t call you back.. Save yourself money and time. Don’t use them. It’s amazing they are still in business. Mostly bad reviews on Unilocal.

*****DO YOURSELF A FAVOR AND DO NOT USE THIS POS COMPANY!!!****
Unfortunately I called before looking at reviews of this crappy company. The rude eastern european named Sonny arrived at my house 4:30 with an appoint made from 2−5pm. My fridge would not freeze or make ice and within 5 minutes he had determined I needed $ 500 worth of parts by just pointing his temperature gun at my fridge. He said the parts would take 3 days to come in and 13 days later I’m still waiting. Good thing I didn’t unplug the fridge like he told me to do or the erst of my food would have went bad. He would not give me a straight answer on how he determined my fridge needed a computer board, temp sensor and motor. He was rude and acted like he was missing a football game or something. I called 10 days later to ask WTF is going on and told the receptionist that if I don’t get a call back that day to cancel my order. They called back 3 days later to tell me my parts are in. Good thing I already canceled my credit card order!

I would not recommend this company to anyone. I set up an appointment with a 4 hour time gap (4pm-​8pm) to get an estimate. Around 7pm the technician still did not show so I called the offices to make sure we were still on schedule to have him there before 8. The receptionist confirmed that he was still on schedule.
At 8:05 the technician called saying he was on his way. I had dinner plans that evening, that I was already late for, so I he was obviously not able to come over. I was very irritated. The next day I called back to the offices and explained that he did not show and NEVER called. AND she did not even offer an compensation for this.
TERRIBLE CUSTOMER SERVICE!!! STAY AWAY!

THIS COMPANY TOTALLY RIPS YOU OFF. Unfortunately, I did not do the research before agreeing to the repair. They charged me 3 times as much as the part cost and when I emailed them copies of prices from other companies, asking them to refund part of the cost and charge me a «reasonable amount» for the part, I was reminded that my part came with a 5-​year warranty (unless of course the part gets discontinued) and they would not give me any refund. I paid $ 152.00 w/​tax for a $ 50 part.
Also, I was charged $ 130.00 for about 20 minutes worth of labor. TOTAL RIP OFF! I will never use this company again.

TOTAL RIPOFF!!!
There were a few good things — came out the same day, serviceman was on time and professional, they called 20 mins ahead to let me know he was coming.
The bad thing was the extremely high cost which could not be justified. My issue was a broken dishwasher door spring. He fixed it but like others have said, could not justify/​explain the pricing. It cost me $ 189 for a repair that took less than a half hour, and the part was only $ 36. I asked what their prices were based on and he said they weren’t based on the time to do the repair. Interesting how a service business bases their labor charges on something other than time. I am in business myself and most calculate an hourly labor rate that includes pay, benefits, and overhead recovery. And it’s usually a lot lower than this!
They also provided an estimate on a broken microwave door and light. This estimate was $ 326 — no joke! We passed on having that work done but still had to pay their $ 29.99 service charge to do an estimate. I can understand paying $ 29.99 if they came out and didn’t get any revenue from me, but $ 30 just to do an estimate which took all of 2 minutes is pretty steep. Then again, so is $ 189 for a half hour job!
The other thing I didn’t like is their invoices have a huge stamp on them about a 5 year warranty. But if you read the fine print, it’s 5 years on the parts, which cost next to nothing, and only 30 days on the labor.
Next time I book a service call, I will ask what their hourly rate is for labor and if they can’t or won’t explain it, or they tell me it’s $ 200/​hour which is about what this company’s works out to be, I’ll pass.

NEVER AGAIN!!!
I have have never had any sort of issue with an appliance of mine, so when my GE Fridge started to leak water, I immediately called an Appliance Repair, which happen to be Allen & Sons.
Basically, some water tube was loose that was causing my Fridge to leak water, 5 min repair for $ 159.00. I almost died when I received the bill!!! When I asked for a price sheet/​scale I was informed by the repair man that no such thing existed. Very confused by this statement, I asked «How do you come up with such an amount then, just make it up, it sounded good, HOW!» I received no explanation. Then the repair man starting to inform me of all the overhead the company must pay for and explained that this is why the price is so high. I was not interested in what kind of health insurance benefits employees get or how many repair personnel there is working at the company, I want a price sheet!
Very unprofessional — the particular repair man who came to my house made me feel very uncomfortable, and extremely expensive!!!

This is the second time I have used Allen & Sons. First time was very satisfactory in their repair of my Maytag dryer. This time it was my GE Profile Refrigerator ice maker acting up and overflowing into the freezer and onto the kitchen floor. The repairman arrived on time, was personable, clean and knowledgeable, but he wanted to replace the entire ice maker, even though he said it was probably the water solenoid valve not shutting off. Quoted $ 350 to repair it. I «softly» challenged the amount, and asked why would I replace the entire ice maker if the valve was the probable cause. He said that it could also be a little internal switch that tells the valve to energize, and this is inside the ice maker, so GE sells the kit. I had him replace only the valve, for $ 120 less (minimum labor was $ 149). As he was reassembling it, he unpacked a new ice maker and was putting it in the freezer. I asked why. He said he was just testing something. When he plugged in the old ice maker, he showed me that the green light was not glowing (bad sign), then as an afterthought pushed the button that shuts off the freezer light when the freezer drawer closes. Low and behold the ice maker’s green light came on. So everything was cool. He looked sheepish. Anyway, that was that. He made one more comment on why he had suggested the complete ice maker. Moot point by then.
Point: Be cautious. They might sell you more then you need.
This company either gets 1 Star or 5 Star reviews, it seems. I will be kind and give them 3.

They came out to repair my dryer, I paid them and 15 minutes later the same problem was back again.
I called to have them back out and 1 hour before they were supposed to be here they called to say they couldn’t come.
I insisted on a refund and they outright refused to refund the $ 29 service call part.
They’re guys did not do the job, why would I pay?

My Frigidaire front-​load washer and dryer set showed up brand, spanking new. I was really excited. I did a lot of research to find the ‘perfect’ set this time — excellent consumer reviews — and spent the extra money to get something real nice. Well, within a few days it was obvious that the washer had an issue. It kept filling up with water when not in use.
I called Frigidaire and they gave me three authorized repair centers. Allen & Sons was one of them. I Googled the heck out of all three companies and bad reviews abounded. Allen & Sons had more good than bad and I warily called. I also did a lot of research to figure out what was wrong with the washer. As an aside, I highly recommend this appliance repair forum if your appliance is on the blink:
. They have schematic diagrams of almost everything out there and parts at a reasonable price if you’re «in to» tackling fixing your own appliance. Based on my research it seemed to be a faulty inlet valve.
I used the Allen & Sons website to book a same day appointment:
. They called me within a half hour to schedule for the next day. They thought it was likely the inlet valve as well and they pre-​ordered the part to speed up the process. However they wanted to send someone out the next day just to make sure and to follow the protocol of the factory warranty guarantee. They tasked their Long Beach office.
The guys showed up the next day, on time, and even took their shoes off at the front door like my husband asked! They did a thorough diagnostic and confirmed it was the water inlet valve. Two days later they were back, 10 minutes early this time, to put in the part. They were quick, professional, easy to work with and didn’t try to sell anything or blame the problem on «improper installation» or any other malarkey to make a buck. All service and parts were under warranty and 100% free.
I had a great experience with this vendor and would highly recommend them. I think it speaks volumes how quickly and efficiently they took care of the issue when this was an «under warranty» situation.

Fridge died.
I was skeptical after reading the earlier reviews but noticed that the dates were old…
Holy crap! Online shopping reveals $ 1−2k for a new refrigerator???,
The «repair your own appliance» section at
describes fridge capacitors as having the potential for a pretty nasty shock…
Ok, so if I have to buy a new one,
I’d pay somebody $ 30 to come out, take a look at the old one and say «He’s dead, Jim»
And if I could get the old one running for four bills instead of laying out twenty for a new one, (or getting fried…)
ok, I’ll play…
Called Allen & Sons; Long Beach at 9 this morning…
They told me they could have someone there between 2 and 5 today…
Told me that the tech would call 10 minutes before to make sure I was home…
Phone rang at 1:50…
A giant Russian named Michael showed up 10 minutes later,
Cheerful, friendly, pleasant…
Looked at the back of the machine, gave it a listen and said…
«Look…, If eez compressor, eez no good…
800 dollar… get reed of machine…
but… could be starter!
If eez starter… I have in truck.
I test… eez good? Maybe 280 dollar…»
Michael was here for just under an hour…
And my Coronitas are chilling now.
Allen & Sons were prompt, courteous, delivered what was promised as advertised.
After my experience???
Five stars!

Like others, I had a «refrigerator» problem… The old (about 7 yrs old) GE slowly started going off and then on and finally, off for good… NO COLD air anywhere… so, I looked to Unilocal for references and decided to call Allen and Sons…
I have to admit, I was pleasantly surprised… the repair man showed up ON TIME… actually the office called me and said they could come 20 minutes EARLY! What? Early??? Hey, Allen & Sons, c’mon on down right now… guy showed up… pulled the fridge out (damn, I have to clean behind that thing once in a while)…pulled off the back, checked a bunch of stuff, finally pulled off a panel… said he had to go to the truck… actually had the circuit board I needed… pulled out the old, put in the new and we were back in business…
The fridge has been working fine since then… actually, the wife and I were out looking at $ 2.0K refridgarators (sp?), when they called to move up the appointment… thinking ours was toast… yahoo!!! Hey, they were not cheap (about $ 400) but they cleaned the compressor, the coils and all that other stuff and were in and out in about 30 minutes… did I like spending $ 400 on the repair? NO, but did I like not having to put out $ 1500 – 2000 for a new one right now… damn right I liked that!
Thanks Allen and Sons. I hope I don’t see you for a long time, but if I do need something repaired, I’ll definitely call you back.