Runners Roost

Ask for Mary! She was super helpful and gave me many suggestions to try on given my limited knowledge of the running shoe market these days. They have socks for you to borrow if you don’t wear any, and there is a free drinking fountain which was thirst quenching.

Went into Runner’s Roost to get a good shoe after suffering a setback with Morton’s neuroma. The guy (Javier I believe) was super helpful and I tried on a few shoes that he recommended with a wide toebox. Turns out the one I liked they did not have in my size so he offered to get it from their main Denver location for delivery that day or the next. Great!
Fast forward to the next day and I go into a completely empty store around 11 AM. There is a bald guy there who seems visibly annoyed that I am there to pick up my shoes. He asks if they called me and I said yes. So he goes and gets the shoes for me to try on. I pull them out and they feel pretty good but it is obvious they are the wrong ones. I asked him if this model comes in a different color because these just don’t look right. He gives me attitude and acts like I am wrong! I continued to ask questions about the shoes while he uses a roller on his recently exercised calves, which was 10,000 X more important to him than a customer purchasing shoes in an empty store.
I continue to ask normal questions about the particular model and other sizes in stock and whether they have different colors for the wide version, etc. to see where the mistake might be and he keeps sighing and frowning and acting super annoyed. I was wondering if it was me so I ask my wife who had seen this all go down «Is it me or does this guy have an attitude?» She says the guy is a huge db and she can’t believe we are sitting here taking this. As he was going to the back to check shoes we told him to forget it and left.
To the first guy who helped me out with my shoes and my kids and the local running clubs, thank you. But I can’t excuse the second day as it was probably the worst customer service I have ever experienced in Denver. I will not be returning to Runner’s Roost.

Went in about three weeks ago. The guy that helped me had a total attitude and acted as though he had better things to do with his time than help me find the right pair of shoes. He was very strange when getting ready to «almost» hand me my shoe to try on. He would make me grab it from him versus hand it to me. He does not belong in this type of environment. He’s much more suited for a career where he doesn’t have to work with people. I will NEVER go back to this location. Bad taste in my mouth. Not professional in any way.

best place to get running shoes
they measure you & have you try out shoes on treadmill
they will also special order direct from mfg if model not in store
great customer service

I came in on a Saturday evening. There were 2 – 3 staff and maybe 6 – 7 customers. I was in the store for about 10 minutes and had no idea what to get. No one came up to talk to me or even say hello during the 10 minutes, so I left and went to Big 5 Sporting Goods and had help the moment I walked up to the shoe selection. I’m a pronator and was hooked up with a pair of shoes for this problem. They cost about $ 40-​$ 50 less than what I was looking for at Runner’s Roost and after 4 runs they feel great and offer a lot of support and comfort.

Perfect fit every time and they take the time to fit you. Running shoes are difficult to purchase with all the different brands. But it you just sit back relax and tell them what you want to do and your weight (it’s imporatant), You’ll get the best fit ever. I love these guys. Especially because they recommended the best shoe for my re-​hab and I’m so happy and my Doctor is too!

Runner’s Roost has always offered great service, whether I’m there for a new pair of shoes, clothing, socks, or even just gels. I’m usually greeted when I come in, and I’m always asked if I need help (especially when I’m staring at their great wall of running shoes). If I need a gait analysis in order to make certain I’m in the correct shoe, they’re certainly willing to help (they did this for me on what appeared to be a very busy Saturday morning).
PLUS, this location has a great Thursday evening run club. They’ll often run the nearby Bluffs, which is good for a soft surface, and for hill training. You can meet new people this way, and you often get to wear test shoes and other gear. Finally, once in a while you can win shoes or other stuff in a raffle.
All in all, a great running store with superb employees, promoting the sport extensively in the area.

Javier was great! Friendly and knowledgeable he listened to my needs and found the right shoe for what would be best for me. It was my first time buying running shoes with the intent of running for fitness. I’ll definitely go back for my next pair when I’m ready.

As we were dining at Via Baci, we looked down and noticed Runners Roost. This was our first visit to this store.
We went to the counter to find help. The salesperson answered all our questions and was very helpful. We found what we were looking for.

Always satisfied with the service received at this location!
Most recently I went in to see what I could do about a pair of shoes that had worn down rather quickly. I wasn’t expecting anything considering I had worn them for 6 months but they the manager John noticed it was a defect and not normal wear and tear and exchanged them on the spot! I was so impressed with the level of knowledge and customer service.
I won’t go anywhere else for my running needs. This place rocks! Special shout out to the other manager Marissa who helped me over the phone! Great people!

This store has a great Thursday running club. They usually have a vendor to talk with the group and give stuff away.