The Workout Club

I am a bit off put to see these random 5 star ratings now. Sounds like the gym realized they sucked so bad and are trying to recoup some losses. Let’s start here. New management, coming from an upper level manager, read my questions and ask yourself if you took care of it.
1. Is the steamer fixed in the mens room and worked for a month straight? If the answer is NO, your not back yet.
2. Are the TV’s upstairs tunred on and are the stands with empty televisions removed? Big eye sore.
3. Have you performed tests and maintenance on every cardio machine upstairs and downstairs? They are run down, dirty, and need tune ups?
4. Have you established a cleaning schedule for the machines, especially upstairs ones where people sweat all the time. Should be done daily. Get it done. If already, good job
5. Have you designsted 1 or 2 lanes for member swim during swim meets. They don’t need the whole pool when members come here for the main reeason for the pool, not to mention we do pay for it, otherwise what are you really offering?
6. Have you got rid of your conman Ed the sales rep yet, also a previous general manager of yours, I’m surprised you haven’t already went bankrupt with this clown working for you.
This is a start, I’ll follow up at some point. It took almost 3 years to realize your business was failing and well see how long it takes to get the basics down. Meet with a member of Planet Fitness managemet, they might be able to help you. They are clear cut, black and white, and have excellent systems and customer service.
Good luck!

I went in to get information on membership as I am looking for a gym with a pool. The pricing plan that the fellow wrote out for me on a notepad was ridiculous. I understand it is a more expensive gym and the membership fee will be higher. What completely disgusted me was that after the first year there was a huge discrepancy between the three tiers in their prices. If you had initially put down $ 249, you would pay $ 29/​mo for the year commitment and continue to pay it after that. Conversely, if you didn’t put
money down, you’d pay $ 49/​mo for the year commitment. Okay, that works out to be about $ 600 for the year with either plan, pricey, but not unreasonable. What is crazy is that you would have to continue to pay $ 49/​mo even after that year commitment is up. A 66% higher rate than if you had put money down. I can afford the down payment, but I cannot condone a business that is so shady and will look for a gym elsewhere.

Much time has passed and this boy’s terrible experience with the pushy teachers there have him unable to get into the water. Such a sad error on our part to go their for lessons.

I joined gym the end of November of 2015, I went twice due to the lack of beginner classes in the afternoon. I was charged a maintenance fee on February 26, but I had canceled membership on January 28. I will NEVER rejoin or recommend this gym to anyone. It does not deserve the one star I gave it.

**** NEW MANAGEMENT –Nori ****
I do completely agree that this gym has had a lot of downsides. Old management was shady, would
Mess with your membership, be rude, and I even screamed in their face a bit.
New GM here is much better. He truly cares and will listen to any and all customer complaints. My husband and I’s membership got messed with by the old GM, resulting in a significant amount of fees! When Nori came in we explained to him what he happened. We expected it to go no where and get stuck with the bill. However, he treated us with respect and handled it quickly. We did not have to pay ANY of the charges!
Also, as with any gym. Some of the equipment will be broken at times. Again, the new manager is taking care of it. We have been a member for over 4 years now. There is never been a better time to join.
The equipment is the best in the area. My husband and I are both power lifters. He has benched 500 pounds and the bars handle it very safely. The equipment is heavy duty for those that lift heavy. There is also an entire loft filled with cardio machines and a functional training center for crossfit work outs. Additionally, a women’s area for those that are shy to work out.
The cons still with this gym, are the hours of operation. Many gyms are $ 10 – 20 a month for ²⁴⁄₇. However, the equipment and size suffers. Would LOVE to see ²⁴⁄₇ or at least extended hours.
The pool is usually busy and you cannot swim due to teams utilizing it. This is a downside as the memberships are high because of the pool.
Overall, the gym is amazing. The people are friendly (for the most part, everyone has bad days) and the facility is good.
I truly believe that given more time the gym will only get better. As far as the front desk goes, they make very little money and do a lot of work. We have some members that do true them horrible. If you spend a little time talking to them or are polite and just smile, they cheer up instantly and will remember it!
Go in and see if you can do a trial before signing up!
I will update later with pictures!

Horrible customer service! I went in to get information on Thursday and was told prices would change with the New Year. And yes I waited 25 minutes in Londonderry after repeated calls did not get returned. Manager told me that he had to unload a truck so I had to want for the next rep. The manager was around the corner on his cell phone. Young sales rep Hanna was unhelpful. I had to call Salem to get info. I signed up today and went to add family members at the advertised lower rate and could not. Once again called the club to be told that the manager would call me back. Two hours later no call and Hanna again told me oh no that expired. Really I see it on your mobile web site! Want my money back this company is horrible!!!

Zero stars. They jack up membership rates on 20-​year plus members who are senior citizens on fixed budgets. AWFUL community member. AWFUL customer loyalty. They couldn’t care less about their own long time members, and they won’t care less about you either. Staff constantly turns over too.

One star is too much. I fail to understand how «the front desk» can be called out so many times on here – sometimes BY NAME – and this person still remains employed. I called with a simple question, was talked to with an extreme level of condescension and disrespect, and then hung up upon. Called back, and *of course* there was no manager on duty for me to speak to. Do yourself a favor. Stay far, far away. The Salem staff is nice, but the Londonderry front desk is nothing but rude and unhelpful.

This gym is the worst gym in the area. The cardio equipment is broken half the time. This summer, the air-​conditioning didn’t work. The upstairs cardio area is dangerously hot. The women’s locker room was flooded twice and out of service. The mens locker room is hotter than the cardio area. During the winter, shower water temp was cold. FInd a different gym.

*When I initially came in to view it. No one was there that could show me around OR knew anything at all about membership.
* Emails are not returned.
*i was quoted one price on the phone and another in person. they were not far off but not the same.
*The ladies locker room was renovated days after i enrolled and it was not mentioned that there would be no use of the locker… or that a children’s locker room would be used in its place!
* the pool schedules are out of date and never updated. last one update thru April 11 2015…
* The child care room had the heat on in June and it was very uncomfortable, when noted it was hot in there nothing was done to fix it…

Hated to give this even one star. After being warned about the way they scam you into a membership on their terms… I wanted to see for myself. I usually will make my own decisions on my experience and not the sole opinions of others.
Well, this was one order where I should have listened to numerous Moms in the area. Most of who are still paying membership fees because of the scam they manipulatively bully you into. Disgusting front desk help… It’s like date night over there. No one ever answers the phone and the locker room is disgusting! Do yourself a favor and take it from someone who should have listened. Save yourself the money, the headache the time and the bad feelings that come with being treated like a fat ass.

The main reason for me liking this gym is the indoor pools. They have an olympic size pool and a decent sized therapy pool, as well as a jacuzzi.
Problems do occur with maintaing the temp at 93 degrees, and the jacuzzi doesn’t seem to stay on. They aren’t very quick to fix the problems, but, try to find another gym that has a therapy pool at that cost. The Salem one has pools too, but they’re more like a mini waterpark for kids.
one thing that always surprises me though, is that they do have swimming lessons for kids, and do it it the therapy pool instead of the regular pool. you have to pay attention to the pool schedules, because of lessons, school swim meets. physical therapy also takes certain blocks of time to use pool for pool therapy.
being a mile from home and having pools makes this a no brainer for me.

I am in visiting and my sister has a membership that allows her to take in a guest, she pays monthly for that service. I went into the club with her on a Tuesday and Rodney looked up her account to see and verify that her membership allows her to take in a guest. All good, however, we were NEVER told how to handle a guest sign in the future. The next day, we returned and Rodney, in a very loud and rude voice questioned why I (the guest) did not sign in. As I stated, the day before, Mr. Rodney NEVER told us the PROCEDURE on the guest policy. He proceeded to LOUDLY speak down to us about not taking advantage and trying to get in without paying the 10.00 guest fee. And as I stated, he verified the day before my sister’s membership DID INCLUDE free guest. I do understand that he sees lots of people coming and going, but to openly question us without verifying it. We were insulted, everyone at the front desk area was looking as us as if we were trying to «sneak» in, Now maybe if I was 13 and making minimum wage but I am a business professional??? Really Mr. Rodney???

Good: group classes, clean
Bad: attitude of some front desk staff, outdated equipment, too many clients are worried about dressing up then working out (but you get that everywhere)
Ugly: none
Wasn’t what I wanted paid my dues early to get out of the contract.

I have been a member for a number of years. Many members including myself are upset that many group classes have been cancelled during the summer months. The club has cancelled classes before during the summer months. Just not as drastic as they did this summer. In addition After reviewing the summer schedules, it appears that the Salem club as well as the morning classes in all 4 clubs were not impacted as much as the evening and weekend classes were. This doesn’t seem fair to people that work full time. In addition we do not understand the logic behind which classes were cancelled. Many of the classes have high attendance. This has created a lot of tension among the club members. I witnessed one member throw her water bottle against a wall in the Londonderry club due to this. Finally, I am paying the same family rate with drastically less classes offered. I haven’t seen a reduction in my monthly club membership.

Most Poorly Maintained Gym I’ve Ever Been To!
WCWC Derry may look like a nice gym on the surface, but don’t be fooled! It’s one of the most poorly maintained gyms I’ve ever had the displeasure belonging to. Nothing is maintained there well at all.
Over the past year, I’ve seen the following:
— many, many lockers in the men’s locker room break
— multiple men’s showers broken for nearly 6 months!
— numerous ceiling leaks
— pulleys break
— many cardio machines break
— steam room/​sauna break
— ant infestation in the men’s bathroom!
— paper towel dispensers are routinely empty
— water bubbler broken
— dead/​dying wall clocks
Now, things break down at gyms. This is known, and, for the most part a given. However, at this facility, they won’t do a damn thing about fixing it for weeks at a time. Right now, today (4÷22÷2013), the following things are broken:
— approximately 10 – 12 men’s lockers
— 50% of the Stairmasters (2 of 4 — broken for weeks)
— 75% of the Expresso Exercise bikes (3 of 4 — broken for weeks)
— 50% of the rowing machines (1 of 2 — broken for weeks)
— only decline bench in the gym (broke down this week)
Now that’s just the broken stuff. Now let’s talk about the other problems.
The Nautilus /​pulley machines have a very limited set of handle attachments. I think there’s only 1 matching set of foam handles in the whole gym. And only, about, 4 barbell attachments.
They have 3 dual pulley machines. One of them is so old and poorly kept up it’s nigh unusable for some exercises, like bicep curls.
The warm-​up room:
— is missing at least 2 different size medicine balls.
— has a ball trampoline that’s mostly broken (~30% of the springs have broken off).
— has only 1 set of kettle bell weights (that I could find)
— has only 2 floor mats
— is sometimes completely closed off by a personal trainer who claims the room is reserved for some private 1v1 or 2v1 training sessions (really??)
I can’t really comment on the cardio/​bike classes.
The gym also has a day care attached. They seem decent, but run very limited hours. Also, the room gets EXTREMELY LOUD when cario/​bike classes are in session. I used a phone-​based dB meter one time, and the sound level was on the hairy edge of being unsafe. As a parent, this makes me VERY CONCERNED.
To top it off, the gym charges a yearly ‘equipment fee’ for the purported reason of adding new equipment every year. What a rip-​off!
Working out in the weight room can be a very frustrating experience. Trying to find loose weight plates is like playing hide-​and-​go-​seek. I think there’s 1 weight station (maybe 2?) in the whole gym, and no one uses it. No one even bothers to take the weights off the barbells when they are done. They just walk away.
I’ve never, ever seen the staff walk around and maintain the facility, aside from the janitor. They never unrack machines, return weights to racks, or even clean up.
The last gym I belonged to cost less money per month, had better maintained machines, the bathrooms were cleaned 2 – 3 times a day, and had staff that walked around, checked equipment and unracked machines.
Oh — almost forgot. Some of the showers have broken handles or poorly operating shower heads. Also, the sinks have no temperature governor so you could practically (if not literally) scald your hands with the hot water. My wife goes here as well and has told me that the women’s showers have a pressure regulator on them such that the shower heads are practically a trickle. And some of the women leave toiletries and gum in the showers! Yuck!
I cannot stress enough how much I would NOT recommend this gym.

Joined this club after I moved for the group exercise classes. It seemed like the closest place to go to Bodycombat was either extremely expensive, or on the seacoast and I’m happy to have found a local option. The instructors are all great, and very communicative. Ann Marie is an awesome Bodycombat instructor! Staff at the clubs have been good as well, and I haven’t found a negative yet.
Based on the past reviews, I did get a PIF agreement, and made sure it was not set up to auto renew.

I cannot recommend this gym. It seemed nice when I signed up, but I’ve since realized that was luck of the draw. This gym is NOT well maintained at all. Half the men’s showers have been broken for over a month, the ONLY WATER bubbler in the gym has been broken for 2 weeks, and some of the equipment is in need of repair.
There seems to be no sense of urgency when it comes to maintaining this gym, so, until that changes, I would advise people to sign up elsewhere.

Please do yourself a favor and don’t join this gym. I was very happy with it initially but the problems came when I had to transfer to a different state and attempted to cancel my membership (after my contract was up). I made at least 30 telephone calls over 8 months to try and straighten out the issue and countless hours chasing, and getting the runaround and misinformation, I was sent to collections and had to battle that. I can’t count how many times I was told that someone would call me back and never did. I left 3 messages for one manager that was suppposed to be helping me and still have never heard back from him. Very frustrating that one employee can tell you to do something and then another can deny any accountability for it or feel the need to look into it. Buyer beware… get everything in writing and write down the name of every person you speak to or you’ll pay with your time AND money!