Quality Specialty Pharmacy

Requested a product that they did not have in stock. They ordered the product and not only did it arrive the next day, but Carol was kind enough to call me and inform me that it had arrived! Great experience and will definitely be my go to pharmacy in the future!

This pharmacy is always so helpful! Sara is the person who helped me and she made sure to find the best price for my prescription! Keep up the good work :) and thank you for the thank you card :)

Pharmacy has really worked hard for me to get the prescription approved with insurance company first, and then with the state medical review board. Vlad has been excellent! I highly recommend this pharmacy to everyone! Thanks Vlad!

Quality Specialty Pharmacy provided me with excellent care and service. I was approved for a specialty drug and Quality Specialty Pharmacy assisted me with navigating through the insurance system and doctors office to ensure I had the proper referral. Even after Quality Specialty Pharmacy learned my insurance company mandated another vender fill my prescription, they continued to assist me with the same level of professionalism, care and compassion. The entire staff is wonderful, especially Alex. They treated me with dignity and respect, which matters a lot when in a time of medical need. I highly recommend this pharmacy.

I was referred to this Pharmacy by my doctor at UCLA.
Quality Specialty Pharmacy is A+ in my book. The Care, Courtesy and efficiency was top notch. A specific Thank you to a young man named Alex who went above and beyond!
I highly recommend this pharmacy.

I was referred to this pharmacy by my dermatologist after another pharmacy tried to charge me $ 800 for my prescription. No thank you. So Quality Specialty Pharmacy worked with my insurance and were able to charge me $ 30 for my prescription. They shipped it to me for free.
Best of all, they are professional and efficient. Refills are super easy and painless. They contacted my dermatologist’s office and got it taken care of. Thanks so much for making my life a little bit easier!

If I could give them a zero I would! The actual pharmacy in Lomita, has never given me an issue, their staff is always nice and helpful!
The issue that I have is with their call center! Their employee Sara messed up my prescription and argued with me about it; instead of resolving the issue. It’s been two weeks and I’ve yet to receive my prescription. I called to speak with a manager Lisette? She was even worse, even more confrontational, which doesn’t make sense because a manager should be trained to handle the situation and not make it worse.
She blamed my local pharmacy, CVS, which has never in the past 8 years messed up a prescription. Unfortunately, I am still missing my prescription and had to deal with two horrible, confrontational, poorly trained and frankly idiotic employees!
Save yourself the headache and use a different pharmacy!

A Special Thanks to Vlad (Pharmacist) and Owner (s) and Staff
I am both blind, have MS, and now dealing with new medications I cannot afford due to limited income and disability. This pharmacy assisted me with medications until long term donated meds will take over. I truly appreciate the kind staff and the owner (s) for being considerate, helpful, and genuine. Once I too a professional in the Health and Mental Health fields .we never think that one day we will face health issues and need assistance. Thanks again Quality Specialty Pharmacy of Lomita

If more stars were available, I would give them to this pharmacy I have suffered from Hep C for many years. My Hepatoligist. had QSP process the prescription for Harvoni which was rejected by Anthem Blue Cross twice. Throughout the ordeal The folks at QPS stood by me aiding me in my appeal to Anthem and encouraging me to submit a request for treatment to the manufacturer of the drug. This required a lot of time and energy on their part. I eventually won an appeal to the state managed care board and obtained the drug. Quality had the drug delivered to my door within 48 hours of the decision. I have subsequently had questions regarding drug interactions which have been answered immediately. I will forever be indebted to them for their help and encouragement. By the way, I appear to have cleared the virus.

I’ll start with the positive: they were able to work closely and quickly with my insurance to get a prior authorization approved for an antibiotic I needed and applied lots of coupons/​discounts to my copay.
That’s where the good part ends.
Now for the bad… where to start? My doctor sent over my information to them and I was told I was going to get a call from a rep in 24 hours. 48 hours later and still no call, so I had to reach out to them and place my order. I confirmed my information and they said they would work on getting prior authorization, which they did pretty quickly, and I paid a lower copay than if I were to get the medication elsewhere. They then called me back, got my billing information, confirmed my shipping information and said that my medicine would be shipped in 1 – 2 business days. Cue 6 days later and STILL no delivery! I really need the medication since it was a refill and being without it for this long was no good, so I called to see what was going on.
Turns out they sent it to someone else with the same name as me. SO IRRESPONSIBLE. I even confirmed my information with them twice, so it’s ridiculous that they would make this switch up if they were even remotely diligent in checking sensitive client info. Unacceptable. They didn’t even offer an explanation, they said they are going to somehow get the medication back from the other Grace and then send that one to me. I asked them to send a new one right now, and told them that I should not have to wait for the other Grace to send back the medication (which she might not even do) and then resend it to me, which could take forever, since I needed the medicine ASAP. They said no, that they are gonna get the shipped one back and then send it over 3 – 4 days later, but it’s not a guarantee.
Absolutely floored by the unprofessionalism and irresponsibility of this pharmacy. I would not recommend this place to anyone. Spare yourself the headache and go somewhere else.

Thanks God for letting us know Gina and getting the greatest help from her.
My mom has had Hepatitis C for 26 years. we are applying for the special drug via Gina. at beginning, we were a little bit nervous. but every time when called Gina, she was not only patient but also gave her best work with her sweetest voice. now we got the financial assistance with her incredible help!
Thanks God for sending such a wonderful angel to us!
Lili Gai

Everyone on the inside of Quality Specialty Pharmacy goes over and beyond for Dr. Woolf and his patients. Any inquiry or question is always answered without hesitation. I always wonder how Gina and Liset handle all these cases with such ease and class.
Most people would get fed up and frustrated with all these questions and concerns that I have as Dr. Woolf’s assistant! And, Vlad, is always super involved and communicates with our office all the time. This Pharmacy is such a blessing to our office! you guys have no idea how many patients lives you’ve save by bringing their positivity up and doing all you can to get them these meds (that are so hard to get!)
Thank you for all the hard work and dedication! Five + stars for QSP all the way :))

Amazing customer service! Gina is an angel sent from heaven. She gets things done! Everyone there is very friendly and compassionate. Every service provider could learn from them.

These guys are great! They always call me every Month to remind me to refill. They take my order over the phone and I get the prescription delivered to my house without any problems. Super friendly over the phone and I would recommend them!

This pharmacy is awesome! Gina really helped us out and fought for us. My husband and I needed a life saving prescription, and she worked with our insurance company to get us the medication we needed and informed us about a first month coupon that allowed us to get an incredibly expensive med for just $ 5 for the first month! I cannot say enough good things about her, she really seems to care. Not like some pharmacies where they are just going through the motions and seemingly have no feelings or emotions. All in all a great place with a caring staff. Thank you all for helping to save our lives!

Excellent customer service & very prompt delivery. It took another pharmacy 3 weeks to process my RX correctly with the coupons & discounts (and I never ended up getting it at the end of the day). Switched to this pharmacy and they did everything correctly. I got all the maximum rebates & discounts… and my medication arrived 2 days later on my doorstep (as promised). Thank you guys! I’ll totally be using your pharmacy again for future needs.

Best ever!

When I first started using Quality Pharmacy, I had very few issues with them. Granted it is a bit more work than using CVS, I liked that they were able to give me discounted prices on prescriptions CVS couldn’t manage. But the last few refills I started to encounter more issues. I’ve had to follow up numerous times for the same order, and each time they acted as if I never called before. The last time put the nail on the coffin for me. I just do not like the work it takes me to be on top of them. I also don’t like calling in for refills. I prefer doing everything online and the text reminders from CVS. So overall a 3, but I won’t be using them anymore.

Professional staff. Recieved product as promised, practically overnight. Very satisfied customer!!!

I got to say — quality specialty pharmacy is the best pharmacy I have ever dealt with. My dermatologist sent my prescription over to them since this pharmacy specialized on dermatological medications. my med was $ 910 at ralphs and quality specialty pharmacy got my copay down to $ 20!!! I have never been that satisfied with any deal as much before.
Also, I was very surprised to receive my med the next day after paying for it!!! Thank you guys!!! You are awesome!!!