Walgreens

I shop at many Walgreens and I was amazed at this employee who actually help me without me asking. Shannon was sitting on the floor pricing some items by the razors and could have easily acted busy or ignored me, but instead she popped up with a smile and said can I help you. After looking at several items she said when your ready I’ll be happy to ring you uo. Once again in the cosmetic depart while a long line was at the front. I appreciate that extra effort and the genuine help. thanks Jim

The pharmacy is extremely slow! I waited in the drive thru line for 40 mins and the person in front of me rang the bell at least 3 times and nobody helped them! TERRIBLE

* Review is for the Pharmacy only. This is not my regular Walgreen’s so I can’t comment about other aspects of this particular store.
Went in last week to «drop off» a prescription for my grandpa. Was told it would be about 15 – 20 minutes. I thought that sounded fair, so I proceeded to walk around the store and just look around to kill some time.
Surprisingly, no more than about 5 minutes later, the prescription was ready. I literally asked them if they were certain MY prescription was ready this quick — and it was.
For this alone, I must give them 5 stars. Maybe it was coincidence, or perhaps simply I walked in at a slow time. Based on reviews below and my overall knowledge of Walgreens in general, I understand this probably isn’t the «norm». Either way though, I was in and out in under about 8 minutes for a prescription, and that is commendable.

I came to this location specifically for the photo processing. My son had a disposable camera that needed to be developed. I had tried to go to the Oakbrook Terrace location earlier in the day, but they do not develop film anymore.
We waited in line behind another customer. When it was our turn I told the associate that I wanted to process the camera. She asked for the phone number, she did not verify the name on the account. Then the phone rang and she answered the phone in the middle of our transaction. It was obvious that it was someone she knew. Then the associate said, «Hold on a minute.» I thought she was speaking to the person on the phone. I was mistaken. She left the counter and went in the back. When she came out she picked up the phone and told the person what time they needed to come in to work.
I was so shocked by her behavior that I could not say anything. I also want my son’s pictures, so I chose not to ask for a manager, tonight. I will pick up the pictures tomorrow and I will speak to a manager. It was obvious that the bar is set low for customer service.

If I could give this Walgreens zero stars I would have. The store itself is not that bad, the problem is the people in the pharmacy are probably the rudest people I have ever met.
This seems to come from the top as the people that are running the pharmacy seem to be very very rude that treats her employees with zero respect, which then cascades to the customers.
I have run many large businesses and have always tried to focus on service as the key ingredient to success. One thing that is clear is if you have a bad employee it can taint the entire team and this person needs to be removed to fix the problem. If I was Walgreens execs I would take a close look at this pharmacy and talk to the employees to understand why they are treating the customers so poorly.
This can be fixed, and I hope Walgreens takes the time to realize that the poor attitude and poor service is causing their business problems and will continue to cause them problems in to the future.

Late night need for razors that somehow didn’t make it into my suitcase. Decent store and neatly laid out. It’s the same Walgreens that exists anywhere from Florida to New York except this one’s here in the Chicago suburbs. If you’ve been to one, then you’ve been to this one.
They also had the gift card I wanted, but it was only available for cash. No thanks.

Gemma Disclaimer: This review has nothing to do with the hard working folks at the Pharmacy section.
Well, it has come to this. I have been patient long enough. This review comes after five abysmal visits to this 24 hour Walgreens where, in the past, I have found pretty good service. Yes, even despite a parking lot that takes no prisoners.
This location recently underwent a big renovation, although the word ‘renovation’ is not the word I’m looking for. Whatever they just did to this place it is now chaotic and inefficient.
But their biggest problem is their new check out system. I still can’t fathom what they are thinking. Yes, you will see a service associate. But watch and wait as one, two, four, six, or more people form a line that goes no where.
While you wait, be entertained by a myriad of employees talking to each other, working oblivious at a nearby register on «something» yet ignoring the obvious, walking in striking distance with a box of Snickers replenishing stock as the crowd gathers. And finally, when you cannot take any more, when your arms are ready to drop, help is finally called.
I can’t be the only person who senses a problem. I also can’t be the only person who hopes that neighboring Walgreens don’t do the same and ultimately undergo a zombie like transformation. I think I would rather take my chances in their parking lot.

Not recommended. Drive to a better location if possible. The customers that stop here are super trashy, I feel like I need a respirator when standing in line due to all of the smokers and sick folk standing near me. Annoying.

INCREDIBLY poor customer service! The pharmacy staff is rude, and difficult to understand over the phone. I called a half hour ahead for a prescription that comes pre-​packaged and when I arrived was told that it wasn’t due to be ready until an hour and a half after I originally called! When asked the pharmacy tech told me I would need to wait another twenty minutes so that she could print a label?!? HORRIBLE LOCATION

My go-​to pharmacy since it’s so close to work. They have the typical layout so you know where you’re going and good inventory so you’re sure to find what you’re looking for. The cashier sometimes gets a little busy, but parking is ok and so is access. Has a drive-​thu as well.

Who doesn’t love a Walgreens. I mean almost every one and their mother get prescriptions filled here. Literally, my mom and I do too. lol
This one is clean and the workers aren’t as creepy as other Walgreens employees. I find what I need and I bounce.
Once in a while I get stuck in the drive thru due to peeps causing ruckus. I mean, if you have an issue get yo butt out and go IN the store.
They do come out with some awesome coupons but unfortunately I have not used any. I guess I should.

I come here all the time to fill prescriptions for my dad. I like to watch the sale flyers and take advantage of some of the great sales they have on the necessities like TP and shampoo and such. Sometimes I even have a manufacturers coupon which makes the savings even greater.
I’ve never had a problem finding a sale item in the store. They are always well-​stocked, unlike the CVS just down the street on Roosevelt.
The only reason I kept the rating at 3 stars was because the pharmacy is ridiculously slow. This seems to be a very busy location, so they really need to hire some more people.

I like this walgreens I go there all the time. There are a few cashiers I talk to on a regular basis. There are a few people in the pharmacy dept that have an attitude problem but. other than that– I love it. If they offered a loyalty card — I would have like a million points.

This Walgreens location is clean, neat, & well-​stocked which I do not find to be true of all Walgreens. The floor is usually well-​staffed and all the employees I have encountered have been polite and helpful. The prices for health & beauty are competitive with big box stores and there are often sales.
The pharmacy is often very, very busy & sometimes understaffed. Yet even when this is so, I find the pharmacy staff to be patient & helpful. Prescriptions are filled swiftly no matter what.
If you have a sweet tooth, this location does exceptionally well at stocking the latest, freshest, seasonal, limited-​run, popular candies, but get there early in the season!
Web-​ordering with curb pick-​up is convenient. However, this location needs to rethink the drive-​thru. When the pharmacy is backed up inside with face-​to-​face customers, the customers in the drive-​thru cannot be served. In addition, it is not clear to drive-​thru customers that they must push a call button to get service. We have called the store from inside our car more than once because of being behind a customer who has failed to see & use the call button. We now avoid the drive-​thru. I urge this store to examine its procedures for handling drive-​thru customers and to consider clear, multilingual signage and indicators for the drive-​thru call button.