The UPS Store

Great and friendly service. I had to return equipments for ComCast and they took care of everything for me, free of charge and hassle free.
Easy parking and it’s in the same plaza as Little Caesar’s.

The gentleman that runs the store was extremely helpful as was his staff.
I will go out of my way to come back to this location.
The shop is well organized and meticulous

Lombard UPS store gets one star. I have been in here 4 times. Two crabby old men behind the counter and neither one says thank you. It smells very bad each and every time. Bad food aromas. Nauseating. I will not be returning.
If this next location was on Unilocal,I’d give it zero stars: Surprisingly the aforementioned is not the only stinky UPS store. The one in Glen Ellyn smells even worse with bad food aroma as well as it has a funky twinge of «somebody must be living there» foul «no ventilation, sickening sleep body odor» scent. I almost hurled (which would smell better) when i walked in and walked right back out, never to return. Man is very rude on the phone; as i called before going there. Made my clothes and car stink. Immediately rolled down windows (temps in the teens then), febreezed the car and changed & washed my clothes. Ugh!
Three stars. So it’s worth the gasoline to drive out of my way to the Wheaton UPS location with one rude young guy and a nicer, intelligent, helpful young guy in a building with no foul odors.
If you want excellent customer service; leave Illinois! ;)
Thanks for reading, Kitty

I’ve been here a handful of times to drop off packages to be sent back to Amazon. As such, the postage is paid, and I only need receipts.
The guy (s) behind the counter are always pretty friendly — I’m always greeted when I arrive, called «Miss,» and if I have to wait for a receipt, another employee will come out to ring my receipt through. I’ve never waited more than a few (literally — like, TWO) minutes.
They’re fast, courteous, and efficient!

Great guy working the counter here.

This place will scam you. I bought a 18×12×12 box for a 9.5 pound bag of items. He charged the «billable» weight as 20 pounds. Also, the dimensions that he put in was 19×13×13. He told me that the inside dimension of the box was the first, the seconds was the outside. … huh? This cardboard box is one inch thick? I say ney ney. The total charge came to $ 37. I mailed a bigger, heavier box a couple of days ago at a different UPS Store and the total cost was just over 30 dollars.
Plus, when I came in the store, he was very insisted on packing the box. Sorry, I will not pay extra to drop a bag into a box.
Please be aware that you may be nickel and dimed at this location.

This is probably the worst location to make print out copies at. Very rude and unhelpful. I wanted a simple print out and was directed to Office Depot across the street. Will probably never go to this location ever. I walked out very upset as I usually go to ups closer to home and they are wonderful.

The Guys working here are great. I come in here fairly often to send out boxes for various reasons, I’ve always had a good experience. Once, I had lost my tracking info to a return I sent out and the company refused to give me a refund without the tracking number! These guys spent some time looking for it, called me up and gave it to me. I truly appreciated it (225 bucks) because they obviously did not need to do so. But they take care of their customers and that’s why I’ll always come back here.

I don’t always ship, but when I do… I ship UPS. HA That’s a lie, I ship A LOT!
I prefer UPS drive up boxes for envelopes, but when you forget to call UPS to pick up a few boxes, this spot is ideal.
They’re open until 6 on the weekdays and that’s perfect for me. Plus it’s on the way home. So convenient.
I’m pretty familiar with UPS shipping but I think it’s nice when the employees ask if I need help with anything. From my experience I have found UPS Ground to be one of the easiest most inexpensive way to ship packages and letters. I’m glad this little store is around.
Count on this store for your drop off AND pick up needs!

Shipping couldn’t be easier! Professional. Courteous. Efficient.

Very friendly and easy to work with.

I dropped off a package there on Saturday, 3-​day select. Assuming it would get there Wednesday. My fault for assuming because it apparently doesnt go out til Monday and when I called the «customer service» agent corrected my assumption. That’s fine, again my fault. But when I suggested that he perhaps mention hat when people drop stuff off on a Saturday, he said «we’d have to tell 50 people a day that» and then he hung up on me. When I called immediately back he lied and said he didn’t hang up on me. This is terrible service. There ARE other choices and if I’m dropping over 100 bucks to get something there 3 day, you’d think you’d get at least SOME service. This was a terrible experience. Initially I thought the guy was nice and helpful on Saturday, but now I realize he was just rushing me out of the store. I will NOT be returning to this location and will actually do my best to avoid UPS completely in the future.

I just came from one of my favs, The UPS Store, here in town. Whether it’s a drop off, a send off, or a pick up supply day they have never let me down and they are always cheerful and friendly. Lately, I’ve been doing a lot of packing and when they were out of supplies, the manager unloaded 2 boxes of fresh inventory for me, on the spot. Then he carried everything out to my SUV for me. And I’m not even old! Sheesh, maybe we should all be driving that big brown truck. Fantastic! Thanks guys!

great place to take shipments that you dont want to bother packing. they do it all for you!

This UPS Store is just great. I’ve been here dozens of times and they always get me in and out quick. I’m normally an easy customer, just dropping off a prepaid package, but sometimes I’m a real pain in the ass for them. Doesn’t matter — everyone I’ve ever dealt with there (especially the manager guy) has been friendly and knowledgeable and, most important, super speedy. Rock on, Lombard UPS Store!
My one complaint: it can be hard to find a parking space, but that’s undoubtedly due to the other tenants in the shopping center.