Jiffy Lube

Do not come here. Do not come here. Do not come here! A Simple $ 50 oil change costed me my entire vehicle. The genius that changed my oil failed to tighten down the slug, resulting in all of my oil spilling out of my vehicle. This left my motor absent of all oil, causing the engine to seize. I made a claim with Jiffy Lube, they inspected the vehicle and determined that it wasn’t their fault. Let’s be clear, I did not even know where that slug was located until this happened. I am not a car guy, if I knew how to change my own oil I would’ve done it myself. This is absolutely undisputedly Jiffy Lube’s fault, and they are refusing to right their wrong. My vehicle, which had no problems, which I JUST PAID OFF, now needs a new motor, because of an error made by an employee. And now I can’t get to work, school, or anywhere for that matter. All because they would rather save face than do right by a costumer that they screwed. And now I have to take legal action.
Furthermore, they had my vehicle for an entire week. They told me that they would contact me by Wednesday (it’s Friday now) when they didn’t call me when they said they would I began calling them. Nobody answers the phone, I left several voicemails and called every department I could to try to get a person on the phone. When this failed I had to call Jiffy Lube’s corporate office. When somebody answered there they already knew who I was before I even started talking, they knew my name and my claim without me telling them. this tells me that they were looking at the caller ID, knowing it was me and purposely not answering the phone. Utterly ridiculous. So please, unless you have enough money to buy a new motor or a new car whenever you feel like it, stay away from this place. They screwed me more than they will ever know, and they couldn’t care less.

I’ve tried to do my own oil change but the different cars that I have now it’s harder. I’ve been coming to this location for a couple years and they have given great service. I’ve seen different associates there but each time it’s over the top customer satisfaction. Today the rate was a little more than normal and showing other receipts they apologized for inconvenience and gave me a credit no hassle.

I’m at this place right now and only came for an oil change, they upsold me on $ 150 with a silver standard oil and new duralast gold battery. Came in at 10:15am with only car ahead of me, they got to working on my car within minutes.
They ask me what type of oil I want for my car and they say that the mixed synthetic oil is recommend for my car, so I agree. 10 min later the tech/​mechanic tells me my battery isn’t performing well and that it is at 448 amps and that I lost a cell in the battery. He said that it should be at 575amps. He tells me he has a $ 20 coupon off for it as well, so I say sure why not, I just got this car recently and it needs to be changed.
At 11am he said it’s all done and lifts the garage door and he’s still working on it to tell me he’s blown a fuse and that it’ll take a few more minutes. So okay, whatever tell them to his time.
I call the autozone next to this jiffy to verify the cost of the battery etc to make sure I’m getting a good deal etc checks out
Battery given is actually a duralast pro power battery and not what I paid for
12:03pm my car is inoperable and must be towed to a mechanic shop because they don’t know what’s going on and are offering me a rental car plus a refund and all mechanic expenses covered
I pass on the rental car because I feel that will only lead to more problems
They tell me that the tow truck will be here soon and can’t give me anymore details as to when everything will be fixed. The car will be towed to Arlington heights to Casey’s and that I will have to pick it up
What I’ve received today was deceitful and utterly unacceptable. I will further update this review to see what happens next.

Excellent and honest service. When they couldn’t fix the problem on my car (electrical, they can’t) and didn’t have a part for another problem, they pumped up my tires, looked at everything else, didn’t charge me a thing and didn’t get annoyed. That’s how you build a relationship!

Amazing customer service. Jason, Austin, Lyle, and Josh make me feel at home whenever I stop by. Wouldn’t go anywhere else for some grade A, quick service.

I was referred to these guys by auto zone for my turn signal no one could seem to change and their manager did it for me right on the spot. I was so impressed by how quickly and efficiently they helped me when no one else could. I will definitely be back for future car needs!

Stopped here without shopping around. I was helped fairly fast, but was surprised how expensive an oil change was. I usually see coupons in the mail for 29.99 or something. The guy seemed friendly enough, but not as knowledgable in turning off the maintenance required sign on my car. I thought this to be a requirement for an oil change. They told me they couldn’t turn it off on my Prius after I paid for it. When I asked them for a discount they said they couldn’t do anything about it cause I already paid.

This JL location tried to take advantage of me and oversell too many add ons. If I would have said yes to everything they pushed I would have walked out with a $ 500 bill. The place just gave me bad vibes.

Customer service is bad. I had stopped going there… management have changed at least 5 times in last 3 years… went there 5 minutes to 7pm. was turned away… I would give them –5 stars if I could.

needed an oil change and an inspection for completed. the car inspection form was preety basic so I figured I would have Jiffy lube complete it for the $ 20 they charged. All went down hill from there
Oil Change
Manager came in to the waiting room and informed my that there was a bit of leaking around my oil pan. He recommended an upgrade on the oil I was using to help with the oil leak.
Really? I have never heard of higher quality oil fixing or even preventing an oil leak.
Surprised they didn’t try to sell me turbo charged lug nuts to make my tires last longer
car inspection
They said my front breaks were almost wore out. I told him they were replace 2 months ago. He then said that maybe they didn’t replace all of the pads… again, really? That does not even make sense. Then he said he could be wrong as the tool he used to inspect the brakes may no show the real life of the brake pad, again, REALLY. So you are failing my car for something your not even sure is accurate
Here is the kicker I actually did the brakes on my car. (and have much experience in doing so).
Also said I had a leaky power steering pump. which appears to be just the usual build up of dirt and grime an engine typically gets. I have had no reduction in my power steering fluid. I check the levels of all of my fluids so I doubt there is any leak that would be unsafe
The kid doing the inspection seemed nervous and was corrected many times by the manager for things he was saying. They should not provide this service if they do not have the capacity to perform it.
I am out that $ 20. I will need to get the inspection done with an actual mechanic…

After receiving 19″ of snow overnight I was picking someone up this morning. It was 7am. I saw the OPEN sign, stopped in and asked if they were available for service.
The GM took care of me, had me in and out in 1 hour. This is a work vehicle which I’ve been to this location before with, and I have to say I’m pleased every time I go there. Always good service, fresh coffee, and a comfortable resting area to wait in.
Thank you for your help! Thank you for being open the day after a large snowstorm!

I’ve been using Jiffy Lube for all my oil changes because it’s cheaper than the dealer. When I arrived today, there was no wait. A man came out to greet me before I had even put my car into park. This was a Thursday morning around 9am.
I waited about half an hour for my car (I had other work done as well). The tech kept me updated on my car and was very friendly. As they finished up, I realized it was going to cost more than I thought. I voiced my concern before they were finished with my car. The tech smiled and found a lot of discounts for me. I ended up saving a lot and the tech didn’t have to do that. I would come back here again.

Scam. Scam. Scam. I go to jiffy lube to get my oil changed. And at check out. They tell me it’s over sixty dollars. I asked him why and the guy states they are out of conventional oil. Then the manager peeks his head out and says you asked for recommended oil and since you have 80,000 miles, recommend oil is long life oil. So why did you try to charge more for oil I did not ask for. Also why try and scam three other customers before me with similar deceptions. Your sign says 29.00. And I still had to pay 36 plus tax.

Like many other reviewers, I came to Jiffy Lube out of pure necessity and convenience: I swore off the place years ago and now always go to the dealer. However, I wasn’t heading that way anytime soon.
They were busy and had four other customers in front of me when I arrived at 3pm on a Monday. I pulled up and was greeted by a young female tech who told me to pop my hood and walked me to the waiting room.
The waiting area is fine — very warm, leather chairs, complimentary coffee and water, and a unisex bathroom (SQUAT!.. go fig).
When it was my turn, the young male tech, Dominick, apologized for the wait and then went over the recommended services/​add-​ons. He wasn’t pushy at all when I declined, which is kind of a first and I was pleasantly surprised. He also asked whether I wanted the higher grade oil (nope!), so I’m glad he asked beforehand.
I left a little over an hour later.
Total cost for my ’08 Acura: $ 36. (JEEBUZ!!1!)
I mentioned the alleged AAA discount from Kevin W’s Tip, and the tech told me he had never heard of that discount. He checked with another tech as well, who echoed the same. They gave me $ 5 off anyway (= $ 31).
Still, the Honda dealership is cheaper, I get a car wash AND, honestly, better peace of mind. (Sorry JL.)
I had to go back inside after they rang me out so that I could get a 3000 mile reminder sticker. The tech recorded my CURRENT mileage, so I had to change it. Glad my neurotic arse had a black Sharpie with me.
Definitely not my FIRST choice (or second, really), but as «A-​OK» of an experience one could expect at Jiffy Lube.

Just finished an awesome oil change at Jiffy Lube in Lombard. Jason & Mike were amazing. Super quick service and very accommodating! Would highly suggest getting your oil change here!

was there one time! how amazing! one time twice !!! first and last! ;) a lil above the average for oil change and ppl r nuts! u feel like u talking to the the wall! Hell no! thx!

I tried to explain what was wrong and why I was there, and the person at the counter was so rude he cut me off. I drove away. What a waste — I called ahead of time to make sure I could be in and out ASAP. And there were at least 4 ppl ahead of me when I got there.

I have called customer service twice. The first time I called I was told that the D.M. would call me in 24 to 72 hours I never received a call so I called back. I never received a all back at all and it has been a month. Shame on them for treating a 15 year customer like this. I will now take my car to the dealership even though it cost more money at least I will get some service. The worst part is that I have to have oil changes once every 3 months for my warranty and my paper work from the oil change has my old car on it so how do I prove if something goes wrong that I really did get my oil change. If for some reason it cancels out my warranty I will hold them responsible. Its amazing to me how I have been treated from the beginning.

This place is great and the guys are very cool and good at what they do. I never feel like I am being upsold (I am sure I am — But, I’m good with that) and if I am sold more stuff they do explain it to me…
What people should know is that in between the bigger services they do — you can stop in for a top off of any fluids that you might need… That’s really a deal of you think about it…
Plus these guys at this location are really car smart and offer suggestions on things that they don’t even service — They don’t send you anywhere, they just tell you what they would do and give you tips.
Look it’s a oil change place … The price is right and they do their best… Easy to get into and while not the most comfy waiting room… It’s like 20 bucks to get your oil changed and at least the coffee is consistantly bad…
It’s a good place and the guys try hard to help

Wasn’t disappointed. Quick service considering it was busy. The staff were friendly, met me at the car, walked me to the waiting room, pointed out the fresh coffee and reading materials and didn’t try and BS me into buying something I didn’t need.
Price seemed a little high for your basic oil change. Used my AAA discount to save $ 15.