DriveTime Used Cars

Great customer service. Great selection of cars. They seem to really want to help! Brian and Brice made the whole process painless! Highly recommend this location!

My Name is Dominique and this is my first major purchase. I’ve went to DriveTime about a yr or two ago and back then I wasn’t in the right place to purchase a vehicle, but I knew I was going to come back because I felt that this place would give me a chance. So I met Kenny Braxton of DriveTime Lombard and my life changed. He was so awesome. I told him everything that I felt I needed in this major decision in car purchasing. This whole transaction was a 2−3days process because he allowed me to sleep on this decision, I totally loved that because I don’t like to rush into anything without a good vibe. The vibes were awesome from the gate. In the time frame that it took for me to make my final chose, Kenny found my vehicle, the truck I’ve been patiently waiting for all theses years he found. I full heartily appreciate what he did and made me feel comfortable about not settling for anything, but what I had my eyes sat on. Thank you so much Kenny Braxton. Like I said your family now. Peace&Love and many blessing your way. Continue to stay Awesome This guy is the Real Superman

I was in the market for a used car this past April, and despite the inane commercials from DriveTime, I decided to look into getting a car from them. I went to the website, found the car of my dreams (or so I thought) and decided to visit this location.
The website suggested that I pre-​qualify for a car with DriveTime. I submitted the necessary information, and immediately received two emails stating that I was approved for a car with DriveTime worth $ 35,000. I was ecstatic, as the car I wanted was less than $ 15K.
I then received an email from a staff member of the Lombard Drive Time location, stating that I should call them to set up an appointment. So I called right away and told the salesman the exact car that I wanted to see (my dream car was located at a different location than the Lombard location). The salesman pushed me to make an appointment, totally disregarding my request for the car at the other location. So I went ahead and made an appointment with him for later in the week, but still asked him how I was going to be able to see the car I wanted if I would be meeting him in Lombard yet the car was in Schaumburg? He informed me that «he would work something out». That didn’t sound very convincing to me, but being that I was at work, I let it go.
Later that evening, I received an email from a totally different staff member at the Lombard location asking to set up an appointment. I thought it was rather odd, especially as I had already made an appointment. Not long after that, I received a phone call from yet another staff member at the Lombard location asking to set up an appointment. I informed them that I had set up an appointment and that they should really learn to discuss these things with each other.
The day before my appointment, I called DriveTime and asked to speak to the salesman I had an appointment with. I asked him if he was going to have someone drive the car I was interested in from the Schaumburg location over to the Lombard location in time for my appointment. He told me, «Well, we have to see what you get approved for first. Then we’ll talk about cars. But you can feel free to take a look around our lot and see if you like anything here.» I couldn’t believe it. I told him that I had already given my information via DriveTime’s website and was told via email that I had been pre-​approved. I told him that I felt that he was pretty much saying anything to get me to come to the Lombard location and waste my time. I understand that buying a car requires financing, etc. but what was the point of being «preapproved» if it doesn’t really count for anything? And why have me waste my time looking at cars at the Lombard lot if the car I want is only at the Schaumburg location? I told the salesman to cancel my appointment and that I would not be doing business with DriveTime.
Not even 12 hours later, I kept receiving phone calls from DriveTime. I let the calls go to voicemail. Each message was a different salesman/​saleswoman trying to set up an appointment with me! I couldn’t believe it Finally, around 5:30pm, I received a 1 – 888 call. I answered it, and it was supposedly the Corporate office of DriveTime (at least, that’s what the woman on the other end of the line said). She stated that she wanted to know how my car buying experience was with DriveTime. I couldn’t believe it! So I started to tell her how unhappy I was with my experience, and after the third sentence, she angrily interrupted me and said, «So did you buy a car or not?!» I was floored. I told her, «Hell no, and I’ll make sure no one I know buys a car with DriveTime either!»
I kid you not, I received another email and phone call from a staff member at DriveTime requesting an appointment with me. I replied to the email informing them to cease and desist with their unprofessional and gonzo sales tactics. That was the only way to get them to stop emailing me and calling me 50 – 11 times a day.
Now I cringe every time I see one of their stupid commercials, thinking of my horrible experience with them. If you enjoy wasting your time and being tortured by ringing phones nonstop and excessive emails, feel free to contact DriveTime. I’m sure they’ll appreciate the business, because they damn sure won’t be getting it from me.

We came in Drive Time looking to buy a car for my brothers birthday. And we had some great help from Max Jeanty. Max helped us through the entire process and made sure our questions were answered. We left with a car the same day. I have to say that was the best car buying experience we ever had, SPECIAL THANKS TO MAX JEANTY!!!

This place was awful. Even with an appointment, I had to wait almost 45 minutes to be serviced. I watched as salesmen walked around aimlessly for the entire time. The car would have been nice but I’m all about first impressions and the service I received really sucked.

I went to Drive Time on three separate occasions. On the first two occasions I walked the lot and looked at potential vehicles that I might be interested in test driving. Neither of these times did anyone come out side to see if I had questions and or needed assistance. On the third occasion I went inside and was asked to sign in. There was supposedly one person in front of me. After about 30 minutes the person who signed me in stated he wanted me to fill out more paper work to speed up the process (paper work about credit). I stated I didn’t know if I wanted to purchase from them or not. I just wanted to test drive a couple of their vehicles first. He said okay and walked away. After about 2 hours someone walked over and said it would be my turn next. After another 20 minutes a man walked over (Max) and said he would be my sales associate. During those 20 minutes I had watched who I didn’t know was going to be my sales man walk outside and start to clean cars in the service bay. I told him I wanted to test drive three cars he said well we need to fill out some paper work and I said no I would not I am not filling out a credit application and not knowing if any of these vehicles are ones I truly want. He cut us off and walked outside, talked to someone came back in and took stock numbers. He came back took us outside and walked us to the first car and said I can’t let you drive them but I can open them and show them to you. I proceeded to explain that that was unacceptable and told the sales man I was leaving. Max proceeded to continue to talk to the person I was with and he went inside to get the sales manager. The sales manager came out (name unknown) and was rude telling me what I had to do then stating that this was «preference» to fill out a whole credit application and then see what I could afford or not afford. While I do understand where they are coming from you why have a customer fall in love with a car they can not afford they didn’t no convey their «preference» until after we had been sitting there for over 2 hours. Then when they finally decided to let us test drive 2 of the cars the sales man Max was unable to give me any attention eh was to busy on Facebook on his phone. When I asked about brakes on the cars (they both seemed to be in need) He proceeded to state that they do not have a shop so the brakes are done before they get them. the first car the brakes were grinding so I am not sure how they were done before they got there.
This was the worse customer service experience I had. The sales manager was inappropriate and rude, the sales staff was not attentive and I would NEVER recommend anyone to go there and purchase a vehicle.