Chicago Auto Depot

Now I am going to update my review. I have now had to seek legal council against this establishment. The owner/​manager told us he won’t release our plates because I gave his business a truthful review. After he told us that we sought out legal counsel. When we contacted Lou and told him legally he can’t do that he then lied and said he never said he wouldn’t give us our plates. He then proceeded to say we were the most difficult customers he has ever had. I was given three lemons in less than two weeks you think I would be happy. I had to change out cars because they had major issues regarding safety of anyone in the vehicles. See Lou didn’t think I would take my car to get checked by real mechanics that care about their customers safety. We moved out of state and he is supposed to send those plates to us. He told us that we had to send him a prepaid shipping package and he would send them to us. Not only that… he put my name as the head on two cars. DECEITFUL LIARS!!! My husband and I both got vehicles from this awful place. My husband’s car was supposed to be in his name and me just as a cosigner. On my car… I was supposed to be the head on the car and my husband the cosigner. They lied to us. They manipulated paperwork and sent it to the finance companies. I will get justice for what you all did to us. An attorney will be in contact with you. I have a right to give a truthful review about my experience so that I can help someone avoid what your business did to us. How dare you all try to penalize us for telling our story. The law will handle you. We want our plates asap.

I contacted this dealer through their website and from the beginning it was a great experience. I dealt with Jack in sales and from the beginning to the end of me buying my car he was straight forward and everything that he said would happen did! This dealer was able to get me financed and into a car even with my credit history not being the greatest. My son was also able to come here and buy his first car. We both were treated with respect and I would recommend this dealership to anyone.

Went in to look at a Prius they had on the lot. Was looking to trade in my SUV for a more fuel efficient vehicle. Checked out the Prius which was in excellent condition and based on the carfax they provided free of charge, only had 1 previous owner. I received a very fair value for my trade in and got the Prius at a great price. The customer service I received while there was exceptional, very friendly staff. Will definitely be back when I’m ready to get another vehicle.

I’d give no stars if I could. Everything seemed to go well enough at first. I was able to get financing despite having less than stellar credit and I was able to drive off in a car I was happy with. Within days of driving the car I started noticing some minor repairs that needed to be done. I called the dealer and they told me to bring the car in and they would take care of the repairs. I did and they fixed the issue (replaced the motor on the windshield wipers) free of charge. It took a few days for a fairly simple job as their service department is just one guy, but at this point I was still pretty happy. Unfortunately, the problems were far from over. Less than two weeks after I got the car back the oil light came on and when I stopped to check the oil I found there was NONE. I immediately put oil in and called the dealer. They had me bring the car in again. After a couple days they finally called me and told me that oil was leaking from a bad seal and an improperly sealed head gasket. They told me they had fixed the problem and I could come pick up the car. I went to pick the car up and they apologized and told me that the car wasn’t ready yet because a seal they had replaced wasn’t set and they wanted to give it more time before I drove off in it. They said it would be ready the next day. Next day comes and my car still isn’t ready. Then they told me that there were also stripped bolts in the engine allowing oil to leak and that they ordered replacements but they weren’t in yet. So another few days went by and they said the car was ready. When I picked it up they assured me (repeatedly) that there was no damage to the engine. At this point I haven’t been provided any kind of work order or invoice for any of the work they say they’re doing. Also never was able to talk to the mechanic directly. All pretty suspect, but I wasn’t left with a lot of options. So flash forward another couple of months and the engine light comes on. Turns out to be a valve timing issue. Take it to the dealer again and once again met with extended service time. They tell me the car is ready, but I couldn’t get somebody to take me to pick it up until the next day. Up until now the dealer has not charged me for the multiple repairs this car needed. So I go the next day to pick up the car and the sales guy (again because apparently the mechanic is not allowed to interact with customers) tells me he’s just been informed that I owe $ 100 for the part they replaced. I had no issue with paying for the part, but I should have been informed of the charge before I got there to pick up the car. Flash forward another couple of months. At this point I’ve owned this car for about 6 months and only able to drive it for about 4 months. I’m driving to work and I start smelling antifreeze. And then promptly notice smoke coming from under the hood. I immediately took the car to our family mechanic (very reputable and has been in business for 30 years). Turns out there is a crack in the engine. Now the car is dead and I’m stuck making payments on a car I can’t drive. I understand that I bought a used car with no warranty and that’s always a risk. The problem that I have is that the dealership was very misleading about the work they were doing, never provided me any type of documentation on the work they did (even after I asked for it) and failed to properly inspect the car before they sold it (or just outright sold a car they knew had problems). I would never recommend this dealer to anyone. They may be able to get you financed if you have problem credit, but you’ll end up spending twice as much trying to replace a lemon.

Something’s fishy here…
I went here to look at a car I saw from the street that had no price on it. The salesman I dealt with gave me a written out quote (price right there on paper) for the car that priced it at $ 4,995. I said I’d have to think about it.
I came back two days later and was told the price of the same car I’d seen over the weekend was $ 5,495. I had the written out quote from TWO days ago in my pocket, so I know it wasn’t a mistake on my part.
When I asked to test drive the car they had me wait while the on-​site mechanic «tuned it up.» That made me a little nervous about the car’s maintenance while sitting on the lot, and even then the air conditioning wasn’t working quite right.
They also told me they’d have to deduct from the trade-​in value of my car because it «needed new brakes,» when I’d just had my brakes overhauled by my trusted family mechanic. It felt like they were trying to rip me off.
I can’t say for sure if anything unsavory was really going on here, but shop at your own risk.