First American Cleaning & Restoration

Jim came out today as scheduled, to discuss mold remediation. He gave me his opinion and estimate, made recommendations and told me to call him when/​if I need him. I am totally satisfied with his professionalism and feel comfortable with this company doing the work needed.

Missed my scheduled appointment. Did not return my calls. Pushed back my two other scheduled home improvement projects because of it. Home Advisor tried to help, but can only do so much. Chose this company based on great reviews, but very disappointed with level of professionalism.

I would highly recommend First American to my neighbors and friends to have them service their air ducts. I called the company at the last minute and they worked me into their busy Saturday schedule. The office person gave me an appointment time and kept in contact with me prior to their company arriving at my home. Our new
dryer was not drying our clothes at all, so I mention this to the representative Stacy DelCiello and he took care of the problem. Stacy found an old diet coke can blocking the outside vent. Its good to find an honest company that will go beyond to help customers. Stacy also recommend filters for the vents that take the air out of the house which my husband purchased.

John Himel and Murphy came to my house today to clean and sanitize air vents. After doing an inspection John informed me that my vents are clean and although he will be happy to clean them, it is not required. He explained all his findings thoroughly. It is certainly refreshing to find an honest assessor because most of them are happy to sell you extra services. I will certainly be calling him for future home projects.

The owner of this company sent me a text and wanted me to give them a higher rating. I cannot do this because of the air ducts not being cleaned, I went to the hospital and my husband had to change the air ducts. He is retired and when he went up in the attic to change the air ducts (because the air was so foul) he fell through the ceiling and got hurt. So this company will not get a good mark from us. When this man sent me a text he was not nice and very rude. I still have the text message he sent. This is not how you conduct yourself when your company is in the wrong. I felt threatened by him and I do not feel that was the way to go. Because of his company we have lost a lot of money. We were also told that the man who cleaned our air ducts said that they were thirty feet off the floor. Not so, the air ducts are twelve feet off the floor.

I bought an online voucher for Air Duct cleaning and scheduled an appointment with First American. When I called they were very nice and accommodating of my schedule. They arrived on time, and worked very hard. My AC unit is over 20 years old and I don’t know if the air ducts have ever been cleaned. They showed me how dirty the whole unit was and especially the blower. I paid extra to have the blower cleaned and I also had them clean my dryer vent.
I am so glad I paid for the extra services. My dryer is working great, cleaning the vent has made a big difference! The AC unit is no longer as loud as it was before (it was probably working too hard since it was very dirty) and I am sure I have extended the life of my very old unit.
I am so pleased with the work they did. I should also mention that the techs who came out were very nice and very honest with me.
I have no complaints and I would absolutely hire them again.