AutoZone

Stopped here over the weekend to get some oil for my car. Charles helped me — he was fantastic. Kind and helpful and said (if I was buying that used car I was going to today) to bring it in, stop by, he would run all checks on it he could and look it over if I needed. I just thought that was really sweet. A++++++

I can’t believe I haven’t written a review for these guys yet. I’ve been coming here for years and have never had a problem with price or service. But it wasn’t until yesterday that I would have bumped a decent 4 star review up to a 5 when I crawled in here with a low battery. Thank goodness for gages, because I was on my way to an appt about 30 miles from my home and very likely would have been stranded had I turned off my truck and tried to start it again later. Anyway, I called Auto Zone in Lockport and asked if by any chance, they’d check the amp level in my truck and they said they did.
I pulled up, went inside and told them of my problem. Right away, the gentleman behind the counter stepped in the back and grabbed a mobile amp meter and followed me to my vehicle. A quick test off the terminals and found that the battery wouldn’t hold a charge any longer. Checking my history here, he found that it was under a «buy back» warranty and so, I had $ 50 deducted from a replacement. SCORE! The best news? They replaced it for me right there in the parking lot! I didn’t have to do a thing and was still able to make my appointment that same morning.
I truly don’t see how you can get better customer service than that. Great job, Auto Zone. I’ve been relying on you for years now and you just keep giving me good reasons to come back. Keep up the great work, ‘eh?