Dick Scott’s Freedom Powersports

I have bought a 2013 Harley Davidson here and when I did they told me that I would be able to get 10% off parts, accessories and apparel. Two weeks later I went in to get a new air filter for my bike and was told that I could NOT get the 10% off parts. I don’t understand but when you tell somebody something one day you don’t change the deal at all. I recently bought a indian chieftain from a different dealer, at first I was sceptical on what I have done but now I am glad I have bought it from a different dealer. At least this other dealer I have been dealing with has been up front with me since I got my new Indian, Don’t know what lies I would have gotten from Dick Scott Powersports. You just don’t lie to customers if you want to have a good relationship with your customers.

I bought my 2013 Cross Country Tour at this facility.
The salesman Terry was great! i cannot say enough good things about him. Very professional.
After putting 10K miles on the bike, i noticed a slight hum when i leaned to the right.
Decided i needed new tires.
Called the service department and asked for a qoute for new tires and installation.
It was stated $ 535 for the tires, $ 755 total for installation.
I went online and found the tires for $ 381 with a $ 50 rebate. Took the tires and wheels off myself and had the tires high speed balanced for $ 63. A savings of approx. $ 350.
I did the work myself and wanted the dealership to do the 10K inspection and verify my work.
Took my bike in on a Monday and asked the service manager Brett, if it could be done by Thursday. He said that it would not be an issue.
i called on Wednesday and asked if everything was on schedule. he stated «yep, should be done.»
Not hearing from Brett by Thursday afternoon, I called and he said that he may be able to get to it but was «slammed with a bunch of new bikes coming in» and could not get to «my» bike.
I addressed this with Jeff Scott.
I told Jeff that i felt that the new customers (bikes coming in) were more important than the old customers because of the new bikes arriving took priority over what was promised.
My experience is the service is not there… beware!
The best i got was… «I’m sorry.»
I love my bike though… :)

I ordered a t-​shirt and beanie for my father for Father’s Day through the Victory website and the order was passed to Dick Scott for fulfillment. I received notice that the product was shipped and apparently signed for by someone; however, the items were NOT received. I called Dawn at Dick Scott in order to get the matter resolved. After several months of repeated calls I was told that because a signature (which we all know is just a scribble on an electronic pad that is illegible) was given that there is nothing they can do because the product is considered delivered. I assure you it was NOT delivered. I will not buy here again.

I personally have not had good experiences here. On my first visit I wanted to get some pricing about having a couple parts put on my 2006 Vegas. I was told that it would be at least a month before anything could be done right off the bat. I understand that as sometimes you get backed up and it was explained that they we hiring new or another mechanic. After a couple months i inquired again and got about the same story but his time a quote was also given. I had a set of tires and handle bars mounted on a triple tree that i wanted installed. I was quoted almost $ 700. At that point I was approached by one of the sales people who stated they would be interested in buying the bike based on the description I gave. when I returned a couple days later for him to check it out he stated that they just bought one like it and didn’t want to make anymore purchases. I work close by so i figured I would give them one more chance to get my business. I rode up and inquired about some saddle bags or some alternative to be able to carry some cargo. The bike has Kingpin fenders and black out pipes that are usually found on a Hammer. for these reasons it gets a little tricky to find hard bags that will work. the only statement I made was that I couldn’t afford $ 500 or $ 600 dollars and needed to find an economical solution. The gentleman at the parts counter wouldn’t even bother to come look a the bike, all he did was take my name and number and told me he would get back to me on what he found. i called back a week later and left a message but never heard back. My experience leads my to believe they are not interested in helping you unless they fell like you are going to spend a lot of money.