Staybridge Suites Syracuse

There must be a rule about the behavior of groups, usually non-​business travelers, who stay at hotels. In this case, I am speaking about groups of young kids staying at the hotel while playing in a softball tournament. What is the rule? Why, the kids have to run up and down the halls most of the night, slamming their doors to add to the noise. Where the chaperones are I have no idea, but I imagine they are watching TV or having drinks while ignoring the kids, maybe using that old idea that «boys will be boys.»
Not a hypothetical example; this happened at a recent weekend stay on a rewards night free room. I did not call the desk when the racket was going on, but I did speak to the front desk personnel the next morning. They were all over it, and they apologized immensely. In short, they did ther best to solve the problem, and there were no races in the hall the next night.
My thanks and kudos to the staff for dealing with the problem. Also they did a great job working on my reservation when the Holiday Inn group web site was not working well. I have found that HI has an OK but not great web site and horrible off-​shored customer support — such as not knowing the languge too well. As I always do, I called the local hotel for help, and they delivered. Calling the off-​shored help desk, on the other hand, is an exercise in frustration. Holiday In group: you have great hotel employees and clueless customer support. Anyway, end of rant 403.
The rest of the stay was fine. The hotel was a very nice one, and the rooms had all we needed. The breakfast was fine, and they did not run out of food even on a busy weekend. I would stay here again.

Minutes from downtown Syracuse. Very modern rooms. The comp breakfast is very good. Free wash/​dryers. Excellent place for an extended stay. The rates are in par to other hotels in the area that aren’t even as modern.

We had a 2 bedroom suite for one night that was perfect for the 4 of us. I would paid more to get privacy with my honey after sharing a room in Niagara and Toronto with twin 14 year old boys. There was plenty of space and real doors to keep out nosey kids. All that was missing was a jacuzzi in the room and a lock on the bedroom door.

Stayed for one night while traveling. The room was nice and bathroom clean. However if you have asthma, all rooms are pet friendly and the 5^th floor is part smoking part non. Our a/​c was musty. Given my health concerns I don’t think I’d stay again.

This hotel is great! The staff is very accommodating and understanding. My husband and I were traveling with our 15 month old and arrived around 3 am. They were able to let us check out later because of our situation and it was so helpful. They were all so compassionate. The room was very clean and we had no issues there. Everyone was up to speed on out situation from the person who checked us in to the person who checked us out ! So heart warming.

Jessica at the front desk was without a doubt the most helpful, wonderful service representative I have had the pleasure of dealing with! I will absolutely return to this hotel!

We booked this hotel for our wedding and out of town guests. They «lost» our reservation and now do not have availability. I am disgusted with the unprofessionalism and carelessness of this hotel. We now have to try to scramble with less than a month to find a hotel during the busiest hotel time of the year. Very disappointed.

I cannot say a single bad thing about this hotel. I stayed here two nights while attending the NYS Fair. The room was clean and serviced daily. The bed and linens were clean and comfortable. It was easy to find — right off the NYS Thruway Electronics Blvd exit. It was very convenient travelling back and forth to the fair. The indoors pool and warm and clean. The breakfast buffet had plenty of options and was always full and fresh. The front desk staff knew of local places to grab a bite to eat/​drink. I hope to stay here again.

Really decent executive suites hotel.
Are there things to complain about? Sure. The wifi is slow… but then again, if you go to a hotel with free wifi and expect to be streaming Netflix in HD, it’s mostly your expectations that are out of order. The hotel-​provided meals are pretty lackluster, but there are plenty of places to stay out there who won’t give you so much as a mint on the pillow to eat, much less a hot breakfast and dinner on the house.
The Holiday Inn next door has a full-​service restaurant if the gratis options aren’t floating your boat. The lead here really is what comes with the room: decent size TV, kitchenette, a bed, and friendly and helpful staff. I will say that as somebody with a bad back, the bed that I had woke me up multiple times during the night in pain, but it’s usually only one in three hotel beds that don’t, so I don’t fault the hotel much for that.

Great for an extended stay. The suites are well designed with distinctive workspace, lounging/​living room space, bedroom with doors to close it off from the rest of the space. Kitchen is fairly well equipped. Complimentary laundry is fantastic. Fitness room was great too. The only thing subpar at this place was the food. The mashed potato bar was offered one evening. It was unappetizing to see the potatoes being served by squeezing the mash out of a plastic bag. Quality ingredients are not used. If you stay here Wegmans grocery is about a mile away. Go grocery shopping.

Really nice hotel near the airport. I had a 2 bedroom 2 bathroom suite that could easily sleep 7 people. Hotel is only about 3 years old so it’s fairly modern and they have food every tues wed thurs in the evening and it’s good stuff. Good beds with a lot of channels if you just want to veg out. Staff was great and I don’t have a bad thing to say about this place.

This is a great hotel, there isn’t really that much stuff nearby as far as dining and entertainment but the hotel itself is very nice and well maintained. The rooms are beautiful and the staff was very nice and accommodating. The only gripe I had was that the walls aren’t as thick as the folks in the room next to mine thought they were. the van service to and from the airport was also pretty good.

The suites are pretty new and the rooms are a nice size. All the suites come equipped like it was your own apartment/​condo. There is a TV with many channels and the bedroom and living rooms are separated so someone can sleep and others can watch TV without disturbing each other.
There is a pool in between this hotel and the Holiday Inn, a half court basketball court in the back and that’s about it for the amenities.
You get free breakfast… try to make your own waffles!!! The coffee (Wolfgang Puck) isn’t half bad either.
The beds are on the soft side so for those with sensitive backs, be warned! I found the couch to give more support to the back than the beds.
There are many places within a 5 to 10 minute drive from the hotel but not much around the hotel minus a gas station and a pharmacy.
To the staff, we’re the party that left over half a dozen bottles of booze for your tip ;)