U-Haul

I don’t know who «assisted» me, but if it was the owner this place is in SERIOUS TROUBLE! I had a terrible experience. I will not use Uhaul rental service again. The only thing I had to move was a dining room set from East Dublin to San Ramon (near bollinger canyon). I just rented a van for $ 19.99 plus milage and a $ 10.00 insurance fee. When I picked up the van in the morning the attendant told me that since they are located at a gas station, he would not charge me the gas fee. He also stated that he needed the van back by 2pm because there are people who need it after us. He seemed friendly at first, but after I returned the van, his demeanor had changed. I found him to be very rude and argumentative! I did not want to be late in returning the van, so I did not put gas in it. I returned the van a little under the gas odometer then this morning. I am assuming there was a miscommunication about the gas charge. I thought that since your location was at a gas station there would be no $ 30.00 charge plus $ 5.50 (for whatever reason). He explained that he waives the $ 5.50 not the $ 30, which is not what he stated this morning. Told him that I rushed to return it because he said there were customers who needed the van. In addtion I thought I did not travel that far for one would assume that from Dublin to San Ramon would be roughly 10 miles. When I return the van he stated that I drove 28 miles! The $ 19.99 plus milage it is very misleading and I was surprised at the cost and taken aback at the cost, and his flat our rudeness. Overall I paid $ 63.03 plus the cost of gas which was $ 7.00 so just to use a van for one day it cost approximately $ 70.00! NOT WORTH IT!
Instead of paying 19.99 with milage and fees, I would rather pay a flat rate. The next time I have to move I will use a rental service that charges a flat rate so there are no suprises. I absolutely refuse to use a Uhaul the next time I have to move. THIS PLACE IS TERRIBLE!!!

The owner Craig was excellent. He was fast, knowledgable and very helpful. Lots of inventory on site.